You need a more appropriate racial slur (warning:language)

[bhskittykatt]

So, this couple has stayed with us in the past, and they've always been trouble. They will wait until several hours after our check-out time to pay, and frankly, we've gotten sick of it. They also have a lot of traffic in and out of the room, and we suspect they are dealing drugs, so we really don't want them at our motel anymore.

Yesterday, I get to work, and they haven't paid. They'd paid $18 of a $62 bill. CW had told them to pay by 3pm or they would be asked to leave and would forfeit the $18. I called them at 3:25pm. Some chick answered and said "Oh, he's in the shower, I'll just go get him out." Now, the room was registered to one guy and one girl, and according to CW, the guy left the previous day, so who "he" is, we have no idea.

3:35pm rolls around. I call again. Other MOD says no more games, so I tell them they have five minutes to pay or vacate.

SC: "Wait, didn't some guy pay $19?"
Me: "Someone paid $18 on the room."
SC: "So it's taken care of, right?"

No. Just...no. Not even the sh--ty, hole-in-the-wall scary ghetto motels will give you a room for $18 a night. I can't even stay on my friend's couch for $18 a night (I would need to at least put in at least $20 for munchies and movies). So no, nothing is "taken care of" as of yet. Hell no.

Me: "You still owe $42. You have five minutes to pay, or you'll forfeit the $18 on the room and have to leave."
SC: "Okay, okay, we'll get it."

At 3:40pm, they call down, and Other MOD picks up the phone. SC tries to tell her that I said if they left in five minutes they could get their money back. Nevermind that (1) that's not what I said and (2) Other MOD was standing next to me when I talked to SC. They're over 3 hours past check-out, they owe us a full night's rent at this point, so any money they did pay is going towards their extended use of the room thus far.

Other MOD: *to me* "Do you want to reiterate what you told them?" *hands phone off*
Me: "Hello?"
SC: "Yes, that other girl said that we could get our money back if we left in five minutes."
Me: "Actually, I told you that you needed to pay or leave in five minutes, and if you left you were forfeiting the $18. There's no money coming back."
SC: "Whatever" *click*

Other MOD at that point said call the police to help with the eviction, so I gladly complied. When the police knocked on their door and told them to leave, they weren't too happy about it.

Other MOD was out helping another guest, and as SC and friends came down (she had two other people in the room who were not registered), she kept shouting "B--ch! N-gga n-gga n-gga!" I was a little confused, as I did not see any "n-gga's"...most of the employees are white, and those of other ethnicities are not of the "n-gga" kind.

As they drove off, they paused at the office and shouted "B--ch! N-gga n-gga n-gga! B--ch n-gga!" Really, not very creative, or relevant, seeing as I'm whiter than the underwear in a Clorox commercial. I can see the "b--ch" part, but I don't know how the other half of the insult applied. I believe I'm more of a cracker or honky. If "b--ch" and "n-gga" are all they've got, they sorely need to expand their vocabulary, those thickheaded m----------n' c------p twatwaffles. See? It's not that hard!

Other MOD stayed on property all evening. She was afraid they would get high and come back to try and start something, but we never saw them again. They didn't mess up the room too horribly, but our new housekeeper almost walked out over it, I guess. (I wonder how long she'll last. She hasn't seen a real trashed room yet.) So, it was quite dirty, and they left a bloody syringe, but at least nothing was permanently damaged. And yes, both the guy and gal's names we had went on our "preferred guest" list.

[bainsidhe]

They didn't mess up the room too horribly,

Ah, okay cool.

So, it was quite dirty, and they left a bloody syringe,

*blink blink* Say what?! No, just...hell no. THAT'S your criteria of not messed up too bad? I most definitely wouldn't last long in housekeeping.

And isn't it a crime to effectively steal from your business? Because it sounds like they did when they didn't pay their full bill and the police were right there and handy. Just curious how that works.

[blas]

My bf went on spring break last month and stayed at a hotel where you are given a wristband at check-in, and you can't get back in without it, and you can't have any guests that aren't paid to be there.

[bhskittykatt]

It wasn't messed up too bad because it was only one bloody syringe. Yes, I've seen some horrors, so "trashed" to one housekeeper is "not too bad" to me. I've worked in this industry way to long and seen way to many things....basically, if nothing is permanently damaged (furniture, walls, etc) and I don't have to physically exit the room for a breather every five minutes, it's "not too bad". This new housekeeper who almost walked out over this room has yet to see a truly trashed room, and hopefully she never will (but sadly probably will).

I don't know if we can charge them for theft of services...not sure exactly how the finer points work out in this situation. Probably, if we really wanted to, yeah we could, but it's much simpler just to kick them out and ban them. And the simpler, the better. Simple is nice.

[Antisocial_Worker]

*blink blink* Say what?! No, just...hell no. THAT'S your criteria of not messed up too bad? I most definitely wouldn't last long in housekeeping.

I worked in a motel for more than five years, and reading that, my reaction was literally... "Aw, honey..." and it would have been followed with comforting pats had you been within patting range. And I am not the "Aw, honey," type. Ask anyone.

But anyway, yeah... that's fairly average. A bloody syringe. Meh. Wait until you find a well-filled sanitary pad in the hallway, used condoms hidden in a fold-out bed, or until you have guests who set off fireworks in the room or break out the window with a brick and jump out because they're high on cough syrup and think the people in the next room are coming through the walls to get them.

Honestly, it got the point that once when I opened the door and saw the bed linens piled up in a mound, and saw the TV remote neatly deposited at the very tip-top, my first thought was "God, I hope that hasn't been up someone's hooha." Because with the guests we got... there was a good chance it had been.

[Yarnil]

OMG, I feel soo sheltered...never worked in a hotel and I think I never will after this :P

[taxguykarl]

And yes, both the guy and gal's names we had went on our "preferred guest" list.

Where they should have been all along.
The last time I paid $19/ night was a YMCA guest room when I first moved into Chicago--back in the '80's. I'm not sure I'd be safe in anything that cheap.

[Andara Bledin]

...my first thought was "God, I hope that hasn't been up someone's hooha." Because with the guests we got... there was a good chance it had been.

And sometimes the "hooha" is the preferred place it could have been... >_<

^-.-^

[bainsidhe]

Like Yarnil, I'm feeling pretty sheltered. But I am enjoying your stories.

[mharbourgirl]

OMG, I feel soo sheltered...never worked in a hotel and I think I never will after this :P

What? And miss out on such joys as teenage sports teams, convention-goers, biohazard events, and creepy repeat-stay travelling salesmen who go out for the day and leave porn and sex toys scattered artfully over their beds for housekeeping to find?

Not to mention the absolute delight that vacationing large families can bring. Or weddings, weddings are awesome! You really should try it at least once!

[bhskittykatt]

(snip) and creepy repeat-stay travelling salesmen who go out for the day and leave porn and sex toys scattered artfully over their beds for housekeeping to find?

Oh God, you just reminded me of this one creepo a few years ago who would stand in his doorway and just gawk at all the females. He almost got into a fight with a guest who wanted to punch him out for gawking at his daughter. He also had a sketchbook in his room...I admit, they were pretty good, and actually rather tastefully done in fact, but I swore the moment I saw myself or any CWs in that sketchbook he would be getting the boot (never did though, thank God).

You also reminded me of a couple guys who were here for a week, and turned their room into a full-on S&M dungeon. Whips, paddles, 'cuffs, straps...the works! I thought it was awesome. They liked to show it off to the staff. They weren't really creepy, though. (At least, I didn't find them creepy. Some of my more sheltered CWs may have. I thought they were pretty chill myself.)

[Andara Bledin]

Not to mention the absolute delight that vacationing large families can bring. Or weddings, weddings are awesome! You really should try it at least once!

How about a wedding and a convention at the same time! ... and it was a gaming convention at that.

Another time we had the gaming convention and a massive Japanese tour group, all girls.

And then there was the time when there was an eBay event that ended right before a furry convention started. The late eBay people who ran into some of the early furry people were reported to be incredibly stuck up and uptight.

^-.-^

[Jester]

OMG, I feel soo sheltered...never worked in a hotel and I think I never will after this :P

I've worked in two hotels. Luckily for me, both times I was in the food & beverage section, once as a banquet server, once as a bartender. Other than the occasional room service run, I never really had to deal with any of the guests in their rooms.

[XCashier]

As they drove off, they paused at the office and shouted "B--ch! N-gga n-gga n-gga! B--ch n-gga!" Really, not very creative,

People that trashy generally aren't. We're not talking Oscar Wilde or Dorothy Parker here. They probably thought they were extraordinarily clever, calling you "B--ch n-gga" and for them, that would be.

[Canarr]

How about a wedding and a convention at the same time! ... and it was a gaming convention at that.

Another time we had the gaming convention and a massive Japanese tour group, all girls.

OMG... you have *got* to have some stories about those, don't you? I'd love to read that...

Back when my parents still ran a small hotel, we had one wedding party where the guests went slightly overboard with the pranks.

It's kind of a tradition for German weddings that the guests will try to get into the newlyweds' apartment or hotel room and play some pranks. These can rank from the harmless (spray a heart with shaving cream on the mirror, fill the microwave with peanuts) over the more annoying (plant a Bonsai in the toilet, fill the hallway floor with paper cups full of water) to the bizarre or destructive (your imagination is the limit).

We had one of the latter. Despite the fact that my parents always gave strict orders NOT to hand out the keys to the bridal room to anyone but bride and groom, somehow a few guests had gotten ahold of one. They snuck up during the reception and completely dismantled the furniture - everything. Bed, closet, desk, nightstand... everything was reduced to its components, and relocated to the balcony. So, when bride and groom finally went up to their room at four in the morning, they had no furniture. Oh, and did I mentioned that it rained that night? Hard?

The bride was in tears, the groom was threatening bodily harm (loudly). My mother managed to calm them down and move them to another room, so they could catch some sleep. The next day, the groom marched three very embarrassed friends of his down to the reception, who were only too happy to pay for a replacement of the furniture if the police would remain uninvolved in the affair...