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  • Your Cheating Heart.

    On the night of December 4th, 2009 I have arrived at work at my appointed time and proceeded to get situated with the nights work load. I began to count my drawer and so forth during this time I printed off a guest list displaying the in house guest, after that I proceeded to get credit card authorizations for the night so it would take less time to run the audit later on. During that time a woman came down from one of the top floors and excited out of the elevator and turned left to walk down the hall way.

    After a few minutes she came back and asked for a key to her room and named the guest on the folio I checked The woman’s I.D. and her name matched the last name of the room in question during this time I called the room and I had gotten a busy tone, after that I checked the log book to see if there were any special requirements for this room, There was none. The woman’s last name matched the last name on the room, she named the guest in question specifically, she also told me that she was the guest’s “Wife” and I issued a key to that room I had not said the room number nor did I give out any of the guest’s in question information.

    The woman went down and came back three times that I remember. At that point I got a phone call from the room in question and was asked if I issued a room key to the room in question I said “yes sir I did” and the guest bellowed back at me that I “wasn’t supposed to do that” he then asked my name and I politely gave it to him and wanted to speak to my supervisor, before I could tell the guest that I did not see any special note’s for his particular room, and that I called his room to get his approval and that the line was busy at the time of my call, he hung up.

    A few minutes had passed and I was still getting credit card approvals in the back office. I head Some commotion coming in the direction of the front desk, I then proceeded to come up to the front to see what/who was causing the commotion the guest and his “wife” were coming around and heading out the front door’s. At this point The guest was threaten me saying that “he will have my job”, the “wife” said that she was going to give me a tip, I did not expect a tip form the “wife” nor do I expect a tip from any other of the guest that check in during my shift, and the guest in question kept Threatening me with losing my job and raising his voice at me as if to inspire fear.

    I was nothing but polite to the guest’s as they walked out of the hotel and wished them a good night. After the incident happened the night proceeded like clock work. On the following Monday I Informed my Supervisor of the incident. If the guest in question had taken the insinuative and specifically told some one of our staff not to let any one know of his whereabouts then I feel that the situation could have been avoided, but due to this misinformation I strongly feel that I did no wrong doing in performing my job.

    Effing Cheaters, why can’t people just stay faithful to their spouse or get a divorce from them if they are not happy? Is something wrong with them mentally?. But in all honestly I’m glad that a-hole got busted, I don’t know about anybody else here on SC.com but I am a faithful person and have good core morals so this kind of behavior really displeases me. By the way I still have my job that I was threatened about losing. This August 8th will make 6 years I have been employed with the same company.
    C_R

  • #2
    What is the policy at your hotel?

    If the policy is that you check IDs and if it's the same surname you can give the room key, then you did nothing wrong and should not be reprimanded.

    If the policy is that you must get permission from the room holder, then ignoring the cheating aspect, you shouldn't have given the key to the wife.

    Comment


    • #3
      I had been anticipating that she would end up being the jealous ex-wife after a bitter divorce and his marriage to new wife #2, or that she would be some stalker/thief type who had a fake ID made with his last name.

      Glad it had a "happy" ending.
      "Ignorance is no excuse for a law."
      .................................................. ..................- Alfred E. Newman

      Comment


      • #4
        I read it 3 times, you did absolutely nothing wrong. I hope his wife got everything in the divorce like she should. (no Fratching crap here please, not a divorce lawyer, just stating a fact) The way I see it you were doing your job, he was doing a whore, his wife caught him and he wanted you to get fired for his shitty scumbag behavior. I hope he got herpies.
        ......../\
        ....../__\
        ..../\...../\
        ../__\../__\

        Comment


        • #5
          Quoth Cancer_Rat View Post
          After a few minutes she came back and asked for a key to her room and named the guest on the folio I checked The woman’s I.D. and her name matched the last name of the room in question during this time I called the room and I had gotten a busy tone, after that I checked the log book to see if there were any special requirements for this room, There was none. The woman’s last name matched the last name on the room, she named the guest in question specifically, she also told me that she was the guest’s “Wife” and I issued a key to that room I had not said the room number nor did I give out any of the guest’s in question information.
          Ick.

          I'm sorry, but I disagree with doing this. Unless I, the room's occupant, tell you I'm sharing the room with personX and personY, then please don't issue a key to my room no matter who claims to be my husband! And no matter what the surname on their ID.
          Seshat's self-help guide:
          1. Would you rather be right, or get the result you want?
          2. If you're consistently getting results you don't want, change what you do.
          3. Deal with the situation you have now, however it occurred.
          4. Accept the consequences of your decisions.

          "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

          Comment


          • #6
            I suspect that the policy on second keys varies from hotel to hotel. A lot of hotels I have stayed in will only issue a second key to someone who has signed in at check-in time, or if the original guest has mentioned that they will need a second key for "Named Person". However, there are plenty of hotels around that have no such policy and will cheerfully give a key to anyone who can claim a good reason for needing one.

            I shouldn't worry too much, Cancer_rat. It doesnt sound like you broke hotel policy, and you can hardly be held responsible for the behaviour of your guests!

            Did you see the original guest's "friend" leave?
            A person who is nice to you, but not nice to the waiter is not a nice person
            - Dave Barry

            Comment


            • #7
              Note to self: always, ALWAYS, check hotel policy on handing out keys.


              Thanks for letting us know, folks. That's a bit of safety info I didn't have.
              Seshat's self-help guide:
              1. Would you rather be right, or get the result you want?
              2. If you're consistently getting results you don't want, change what you do.
              3. Deal with the situation you have now, however it occurred.
              4. Accept the consequences of your decisions.

              "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

              Comment


              • #8
                There is precedence where an abusive spouse would cold call to find the in-hiding spouse and create great bodily injury. There is a shame or fear factor and these people will not announce to the hotel staff whats driving to stay there. It is extremly scary to fahom the consequences of anyone handing room acces in this very real scenario without verbally informing the guest.

                Furthermore; my morals, ethics, sexual orientation, fidelity or whatever should ever drive me to rent a room should be of no concern to the hotel staff as long as I dont make myself a bootable ass. I would expect a level on confidentiality AND definitely NOT to have anyone get key access to my room without verbal confirmation dont care who it is or claims to be. Just NO
                Last edited by Josh; 04-16-2011, 08:13 PM.
                “The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser men so full of doubts.”
                ― Bertrand Russell

                Comment


                • #9
                  The ultimate fault lies with the room's resident. If this guy was cheating on his wife, than he's a fucking idiot for not telling the hotel that he is the only one they should give any keys to. I know it is not something most people would think of, but damn it, if you're cheating on your wife, and you don't want to get caught, take some precautions. Dumbass deserved what he got.

                  Now, if *I* were cheating (something I do not do), I would not only make sure that the hotel staff was not giving out any keys to my room, I would be instructing them that they were not even to let on that I was there. Considering privacy laws, that is not much to ask. Besides, there are a million reasons why one might be doing so, and cheating is only one of them. Sometimes people just need to get away. Perhaps from work. Perhaps from their overly helpful friends. Perhaps from their responsibilities, if only for a few days of respite from them. Perhaps from a stalker, or an abuser, or a crazed boyfriend if your ex, or a crazed ex of your current, etc., etc., etc.

                  If it were me? Cheating? "Yes, this is Mr. Jester in room 404. I am taking some time off from work to work on some personal writing projects, so I would appreciate it if you didn't let anyone who might inquire that I am even here. Thank you." Betchya that would have absolutely worked, too! And even if the hotel staff sees through that charade, so what? The request is there, they have acknowledged it, even if I'm lying to them, if I am not breaking the law or violating hotel policy, they absolutely should not be violating my request. Right? Right.

                  Quoth Sarah Valentine View Post
                  The way I see it you were doing your job, he was doing a whore, his wife caught him and he wanted you to get fired for his shitty scumbag behavior.
                  We don't know that the woman he was with (assuming it was a woman) even KNEW the guy was married. She may have been a skankazoid...she may have been just duped by the guy. We don't have enough information to know either way.

                  "The Customer Is Always Right...But The Bartender Decides Who Is
                  Still A Customer."

                  Comment


                  • #10
                    Alright guys, let's take the "my right to privacy" thing to Fratching, k? I sincerely doubt Cancer_Rat would have given a room key to the wife if it wasn't in the hotel policy.
                    The report button - not just for decoration

                    Comment


                    • #11
                      Hmm, I think at my old hotel if you weren't listed on the room, you didn't get a key. But the person who's name the room was in was more than welcome to come down and get a key for you. I don't know how many angry spouses we had trying to get into rooms! Some occupants did leave instructions not to let person X know they were there.
                      "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

                      Comment


                      • #12
                        Quoth Legal Eagle View Post
                        What is the policy at your hotel?

                        If the policy is that you check IDs and if it's the same surname you can give the room key, then you did nothing wrong and should not be reprimanded.

                        If the policy is that you must get permission from the room holder, then ignoring the cheating aspect, you shouldn't have given the key to the wife.
                        i followed procedure stated in the hand book, when i issued the key i had no idea that the hubby was cheating, it vary common that guest lose or misplace their key and come down to the front desk to get another one

                        Quoth Barefootgirl View Post
                        I suspect that the policy on second keys varies from hotel to hotel. A lot of hotels I have stayed in will only issue a second key to someone who has signed in at check-in time, or if the original guest has mentioned that they will need a second key for "Named Person". However, there are plenty of hotels around that have no such policy and will cheerfully give a key to anyone who can claim a good reason for needing one.

                        I shouldn't worry too much, Cancer_rat. It doesn't sound like you broke hotel policy, and you can hardly be held responsible for the behavior of your guests!

                        Did you see the original guest's "friend" leave?
                        no i never saw the original guest "friend" leave, they had checked in before my shift and the only people i had seen was the guest's wife and the hubby. right down to the last detail, i have been here long enough that i could Quote the handbook

                        Quoth iradney View Post
                        Alright guys, let's take the "my right to privacy" thing to Fratching, k? I sincerely doubt Cancer_Rat would have given a room key to the wife if it wasn't in the hotel policy.
                        i followed policy, when i called the room i called from the managers office so the wifey would not know which room i was calling and as i said in the thread i got a busy tone, so i went up front and checked the log book and there was nothing in it about special requirements for said room. So i did what i did making sure that the hotel policy was followed.
                        Last edited by Peppergirl; 04-17-2011, 11:31 AM. Reason: merged
                        C_R

                        Comment


                        • #13
                          At *old hotel* where I used to work night audit, we'd issue a key so long as you knew the room number and the name the room was booked under. Never had a problem, but policies certainly may have changed since then. I admit I'm a bit naive, it wasn't until I began reading this site that I realized why other hotels might have such severe policies.
                          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

                          Comment


                          • #14
                            Sounds like you did a fine job. It's not your fault the guy was cheating on his wife.
                            The universe is mostly empty space, and so is your job. ~Dilbert

                            Comment


                            • #15
                              Quoth Cancer_Rat View Post
                              i followed procedure stated in the hand book, when i issued the key i had no idea that the hubby was cheating, it vary common that guest lose or misplace their key and come down to the front desk to get another one

                              no i never saw the original guest "friend" leave, they had checked in before my shift and the only people i had seen was the guest's wife and the hubby. right down to the last detail, i have been here long enough that i could Quote the handbook

                              i followed policy, when i called the room i called from the managers office so the wifey would not know which room i was calling and as i said in the thread i got a busy tone, so i went up front and checked the log book and there was nothing in it about special requirements for said room. So i did what i did making sure that the hotel policy was followed.

                              I don't think you did anything wrong in your job, by following policy. And you made the assumption most would make, I think, that she was entitled to a key.

                              That said, your opinion of what the guy was doing (IF he was, since you don't even know he had anyone in the room with him at all, let alone who they were) should be irrelevant to any situation at work.

                              To be honest, it never occurred to me that if I check into a room at a hotel for any reason whatsoever, I would have to leave express instructions to prevent a key to my room being given to someone who can convince the hotel that they have a "good reason" for getting one. I find that very, very disturbing.

                              As several people pointed out, ex-spouses, spouse abusers, and stalkers come to mind as reasons for only the actual person renting the room being able to authorize a key being given. And there are a multitude of reasons for a person to rent a room other than cheating (not that it's relevant anyway). Not that it's your fault for following policy, but sounds to me like your hotel is setting itself up for a lawsuit one of these days.

                              Madness takes it's toll....
                              Please have exact change ready.

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