On the night of December 4th, 2009 I have arrived at work at my appointed time and proceeded to get situated with the nights work load. I began to count my drawer and so forth during this time I printed off a guest list displaying the in house guest, after that I proceeded to get credit card authorizations for the night so it would take less time to run the audit later on. During that time a woman came down from one of the top floors and excited out of the elevator and turned left to walk down the hall way.
After a few minutes she came back and asked for a key to her room and named the guest on the folio I checked The woman’s I.D. and her name matched the last name of the room in question during this time I called the room and I had gotten a busy tone, after that I checked the log book to see if there were any special requirements for this room, There was none. The woman’s last name matched the last name on the room, she named the guest in question specifically, she also told me that she was the guest’s “Wife” and I issued a key to that room I had not said the room number nor did I give out any of the guest’s in question information.
The woman went down and came back three times that I remember. At that point I got a phone call from the room in question and was asked if I issued a room key to the room in question I said “yes sir I did” and the guest bellowed back at me that I “wasn’t supposed to do that” he then asked my name and I politely gave it to him and wanted to speak to my supervisor, before I could tell the guest that I did not see any special note’s for his particular room, and that I called his room to get his approval and that the line was busy at the time of my call, he hung up.
A few minutes had passed and I was still getting credit card approvals in the back office. I head Some commotion coming in the direction of the front desk, I then proceeded to come up to the front to see what/who was causing the commotion the guest and his “wife” were coming around and heading out the front door’s. At this point The guest was threaten me saying that “he will have my job”, the “wife” said that she was going to give me a tip, I did not expect a tip form the “wife” nor do I expect a tip from any other of the guest that check in during my shift, and the guest in question kept Threatening me with losing my job and raising his voice at me as if to inspire fear.
I was nothing but polite to the guest’s as they walked out of the hotel and wished them a good night. After the incident happened the night proceeded like clock work. On the following Monday I Informed my Supervisor of the incident. If the guest in question had taken the insinuative and specifically told some one of our staff not to let any one know of his whereabouts then I feel that the situation could have been avoided, but due to this misinformation I strongly feel that I did no wrong doing in performing my job.
Effing Cheaters, why can’t people just stay faithful to their spouse or get a divorce from them if they are not happy? Is something wrong with them mentally?. But in all honestly I’m glad that a-hole got busted, I don’t know about anybody else here on SC.com but I am a faithful person and have good core morals so this kind of behavior really displeases me. By the way I still have my job that I was threatened about losing. This August 8th will make 6 years I have been employed with the same company.
After a few minutes she came back and asked for a key to her room and named the guest on the folio I checked The woman’s I.D. and her name matched the last name of the room in question during this time I called the room and I had gotten a busy tone, after that I checked the log book to see if there were any special requirements for this room, There was none. The woman’s last name matched the last name on the room, she named the guest in question specifically, she also told me that she was the guest’s “Wife” and I issued a key to that room I had not said the room number nor did I give out any of the guest’s in question information.
The woman went down and came back three times that I remember. At that point I got a phone call from the room in question and was asked if I issued a room key to the room in question I said “yes sir I did” and the guest bellowed back at me that I “wasn’t supposed to do that” he then asked my name and I politely gave it to him and wanted to speak to my supervisor, before I could tell the guest that I did not see any special note’s for his particular room, and that I called his room to get his approval and that the line was busy at the time of my call, he hung up.
A few minutes had passed and I was still getting credit card approvals in the back office. I head Some commotion coming in the direction of the front desk, I then proceeded to come up to the front to see what/who was causing the commotion the guest and his “wife” were coming around and heading out the front door’s. At this point The guest was threaten me saying that “he will have my job”, the “wife” said that she was going to give me a tip, I did not expect a tip form the “wife” nor do I expect a tip from any other of the guest that check in during my shift, and the guest in question kept Threatening me with losing my job and raising his voice at me as if to inspire fear.
I was nothing but polite to the guest’s as they walked out of the hotel and wished them a good night. After the incident happened the night proceeded like clock work. On the following Monday I Informed my Supervisor of the incident. If the guest in question had taken the insinuative and specifically told some one of our staff not to let any one know of his whereabouts then I feel that the situation could have been avoided, but due to this misinformation I strongly feel that I did no wrong doing in performing my job.
Effing Cheaters, why can’t people just stay faithful to their spouse or get a divorce from them if they are not happy? Is something wrong with them mentally?. But in all honestly I’m glad that a-hole got busted, I don’t know about anybody else here on SC.com but I am a faithful person and have good core morals so this kind of behavior really displeases me. By the way I still have my job that I was threatened about losing. This August 8th will make 6 years I have been employed with the same company.
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