This all happened within the last 5 hours. I'm gobsmacked.
Think Before You Speak
Me: {Answering phone speil}
Customer: Flatscreen.
Me: I'm sorry?
C: Flat screen.
M: ...
C: It won't turn on.
M: Okay, I can help you with that. If you want us to look at it, we can either come to you or have you bring in the TV.
C: It works when I plug it into the PC.
M: It works when you plug it into the PC?
C: ...no?
M: *headdesk*
C: Buy 'em?
M: Do we buy TVs? Yes, we do. What size TV is it?
C: It has HDMI and components.
M: ...
C: Do you know what size TV I have?
M: No, what model TV do you have?
C: {reads off model}
M: You have a 32 inch TV. We buy those for $XX.
C: It has HDMI, compnents and AV.
M: It's still $XX.
C: What if it's working?
M: ...same price.
C: It doesn't turn on.
M: I know
C: {mumbles something and hangs up}
It apparently wasn't THAT important!
Guy comes in and says he's here to pick up his camera. I tell him that we don't repair cameras, just televisions. He's insistent, however. I finally have an idea of what the problem might be and ask who he dropped it off with.
He names the old owner. The old owner that sold the business to us 2 years ago. So, I told him just that. And that everything from the old business had been sold, tossed or picked up by the customers. Amazingly, he didn't flip out on me. He did say that he had been busy and was very disappointed because there were some really important things on the 8mm reel in the camera.
ETA- and he smelled weird.
There are more than one??
After this guy insisting that he spoke to me because "I talked to a lady earlier," I told him that he might have spoken to my coworker "Sally," who was another woman. At which point I got this gem:
"There are two women working there??"
Think Before You Speak
Me: {Answering phone speil}
Customer: Flatscreen.
Me: I'm sorry?
C: Flat screen.
M: ...
C: It won't turn on.
M: Okay, I can help you with that. If you want us to look at it, we can either come to you or have you bring in the TV.
C: It works when I plug it into the PC.
M: It works when you plug it into the PC?
C: ...no?
M: *headdesk*
C: Buy 'em?
M: Do we buy TVs? Yes, we do. What size TV is it?
C: It has HDMI and components.
M: ...
C: Do you know what size TV I have?
M: No, what model TV do you have?
C: {reads off model}
M: You have a 32 inch TV. We buy those for $XX.
C: It has HDMI, compnents and AV.
M: It's still $XX.
C: What if it's working?
M: ...same price.
C: It doesn't turn on.
M: I know
C: {mumbles something and hangs up}
It apparently wasn't THAT important!
Guy comes in and says he's here to pick up his camera. I tell him that we don't repair cameras, just televisions. He's insistent, however. I finally have an idea of what the problem might be and ask who he dropped it off with.
He names the old owner. The old owner that sold the business to us 2 years ago. So, I told him just that. And that everything from the old business had been sold, tossed or picked up by the customers. Amazingly, he didn't flip out on me. He did say that he had been busy and was very disappointed because there were some really important things on the 8mm reel in the camera.

ETA- and he smelled weird.
There are more than one??
After this guy insisting that he spoke to me because "I talked to a lady earlier," I told him that he might have spoken to my coworker "Sally," who was another woman. At which point I got this gem:
"There are two women working there??"

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