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SC tries to return a computer.
our return policy is 7 business days, 15% restocking fee, and if you pay in cash, you are refunded by check, through the mail. we do not, and never have given cash back as that money is deposited in the bank every night after close.
This customer had called 5 days after purchase and spoke with another employee stating that his CD drive would not spin. SC was advised to bring the computer back and we would switch out the drive. which he shows up 2 days later and has this done. 3 days later calls back and says that he can't get his pirated version of the software that he wants to run to load on the computer. sorry sir, we cannot support pirated software. and the unable to load issue has nothing to do with the computer. 3 more days go by and he is now calling stating that his DVD-RW drive is not burning. I ask if he loaded any type of burning software onto the computer... he says no, it wont load. OH... that's the pirated software, surprise, surprise. no sir, the drive burns, you just need to get a LEGAL version of burning software to load so you are able to burn disks. 2 days later, he walks in with the computer stating it's not his software, it's the computer and he wants his money back. mind you, we are now 15 days into this purchase.....
Me: at this point in time, I cannot offer you a refund, you are beyond our 7-day return policy. I can offer you an exchange for another machine or other equipment that totals the amount of the sale, or give you store credit for a future purchase but I am unable to refund your money.
SC: What?!? I NEED my cash back....
Me: well, to be honest, we don't give cash back, even if you were still within the return policy, you would not get cash back, you would receive a check in the mail in about 14 days.
SC: no, see, you never told me that.... you need to give me cash...
Me: Im sorry, but our return policy and procedure is clearly stated on the back of the receipt I gave you.
SC: no, you were supposed to tell me, how am I supposed to know I need to read that thing?
Me: im sorry sir, but it is not my responsibility to read to you the policy that is on the back of the receipt. if you wanted to know the return policy you could have asked when you bought it, or on the phone during one of your many calls.
SC: fine... gimme that printer over there and a can of cleaner. how much is that...
Me: that will cover your $149 and leave you with a $4 credit.
SC: what you got for $4?
Me: a power cord for a PC
SC: fine gimme dat... I want to use all of my money...
he left with a printer, a can of aerosol air for cleaning electronic equipment and a power cord.... stating that I should read that policy to every single person who walks out with equipment...
Im sorry he did'nt see it on the back of his receipt (full letter size piece of paper mind you), or posted on the big poster behind the counter, or the smaller notice by the register, or taped to the counter, or on the plaque by the window...
my bad.
our return policy is 7 business days, 15% restocking fee, and if you pay in cash, you are refunded by check, through the mail. we do not, and never have given cash back as that money is deposited in the bank every night after close.
This customer had called 5 days after purchase and spoke with another employee stating that his CD drive would not spin. SC was advised to bring the computer back and we would switch out the drive. which he shows up 2 days later and has this done. 3 days later calls back and says that he can't get his pirated version of the software that he wants to run to load on the computer. sorry sir, we cannot support pirated software. and the unable to load issue has nothing to do with the computer. 3 more days go by and he is now calling stating that his DVD-RW drive is not burning. I ask if he loaded any type of burning software onto the computer... he says no, it wont load. OH... that's the pirated software, surprise, surprise. no sir, the drive burns, you just need to get a LEGAL version of burning software to load so you are able to burn disks. 2 days later, he walks in with the computer stating it's not his software, it's the computer and he wants his money back. mind you, we are now 15 days into this purchase.....
Me: at this point in time, I cannot offer you a refund, you are beyond our 7-day return policy. I can offer you an exchange for another machine or other equipment that totals the amount of the sale, or give you store credit for a future purchase but I am unable to refund your money.
SC: What?!? I NEED my cash back....
Me: well, to be honest, we don't give cash back, even if you were still within the return policy, you would not get cash back, you would receive a check in the mail in about 14 days.
SC: no, see, you never told me that.... you need to give me cash...
Me: Im sorry, but our return policy and procedure is clearly stated on the back of the receipt I gave you.
SC: no, you were supposed to tell me, how am I supposed to know I need to read that thing?
Me: im sorry sir, but it is not my responsibility to read to you the policy that is on the back of the receipt. if you wanted to know the return policy you could have asked when you bought it, or on the phone during one of your many calls.
SC: fine... gimme that printer over there and a can of cleaner. how much is that...
Me: that will cover your $149 and leave you with a $4 credit.
SC: what you got for $4?
Me: a power cord for a PC
SC: fine gimme dat... I want to use all of my money...
he left with a printer, a can of aerosol air for cleaning electronic equipment and a power cord.... stating that I should read that policy to every single person who walks out with equipment...
Im sorry he did'nt see it on the back of his receipt (full letter size piece of paper mind you), or posted on the big poster behind the counter, or the smaller notice by the register, or taped to the counter, or on the plaque by the window...
my bad.
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