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Dear JJ,
I understand you've been a customer of ours since the early 80s. That's quite impressive. Unlike most of our customers, you've probably used just about every version of our main product that we've released. Not too many customers can say that.
So why have you been calling us three times a day, every day we've been open for the last ten years for tech support?
We understand that some people will need a bit of help using it, but this is ridiculous.
It can't be that our software is that complicated to use. Otherwise all of our customers would be calling multiple times a day. And they don't.
I'd think it was loneliness, but you have a wife. She's a nice woman, by the way. Say hello to her for me.
Maybe you just have trouble remembering things from day to day and need to start over from scratch every time you need to use our software. And yet you remember our company name our phone number and how to dial a phone, so that can't be it.
Therefore I have to conclude that this is our fault. Our excellent customer service and responsiveness has cultivated an entitled sense of helplessness in you. It's just so much easier to pick up the phone and waste our time on a daily than it is to remember and learn things for yourself.
And you aren't even the slightest bit embarassed about it either.
You, JJ, are yet another reason we don't have a toll-free number.
Best Regards,
Dips
I understand you've been a customer of ours since the early 80s. That's quite impressive. Unlike most of our customers, you've probably used just about every version of our main product that we've released. Not too many customers can say that.
So why have you been calling us three times a day, every day we've been open for the last ten years for tech support?
We understand that some people will need a bit of help using it, but this is ridiculous.
It can't be that our software is that complicated to use. Otherwise all of our customers would be calling multiple times a day. And they don't.
I'd think it was loneliness, but you have a wife. She's a nice woman, by the way. Say hello to her for me.
Maybe you just have trouble remembering things from day to day and need to start over from scratch every time you need to use our software. And yet you remember our company name our phone number and how to dial a phone, so that can't be it.
Therefore I have to conclude that this is our fault. Our excellent customer service and responsiveness has cultivated an entitled sense of helplessness in you. It's just so much easier to pick up the phone and waste our time on a daily than it is to remember and learn things for yourself.
And you aren't even the slightest bit embarassed about it either.
You, JJ, are yet another reason we don't have a toll-free number.
Best Regards,
Dips
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