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I DO NOT UNDERSTAND this person at all. Literally or metaphorically. She is such a poor communicator that I almost never have any idea what she's getting at, and I also do not have a clue how she can possibly be doing what she's doing, it makes no sense at all.
She was a repeat customer, and I've already had to re-make a previous project for her, because it wasn't quite perfect. But honestly the problem was something that had been problematic on all such projects for ages, and I'd just figured out how to fix it, so I was happy to oblige.
This time around she wanted some "neko" ears. Not like cat ears, like neko ears. Well, here's news to you, girl, "neko" means cat. So neko ears ARE cat ears. So telling me that you want neko ears and not cat ears is nonsensical, and not at all helpful.
She sent me some images. They were all different anime characters, different colors, different ear poses and shapes. One of them I'm pretty sure was even a wolf, not a cat. *sigh* NOT HELPFUL
After 18 e-mails I finally managed to understand that what she wanted was ears that pointed down, like sad cat ears, and not perked upright ones. (Several of the reference pictures she sent me had perked ears, so I think she is at least slightly INSANE, but fine, okay, I've said "you mean like this" and she's said "Yes! Like that!" So we're good.)
I make the ears. I send her a photo of the ears. She said great, ship them to X address.
So I ship them.
That was five weeks ago. More than a month. Past the 30 day free trial. (Not that I offer one, but you know.) Today she says she doesn't like them! What doesn't she like? Well... she sent me MORE reference pictures of MORE totally different anime characters, along with the nonsensical direction to "leave a tad disposition so the viewer see a bit of pink." Disposition. So you can see the pink. YOU CAN SEE THE PINK ALREADY, AUGH!!!!!!!!!!! The ear inside is pink, and you can see it, and WTF I do not even know, GAH.
Now if I hadn't sent her the photo I MIGHT try and work out what the hell she means, and probably would eventually arrive at it, but NO. NO, no, no, no, no, no, no. The photo was sent to avoid this issue. I sent it. She saw it. She had her chance to decide she didn't like it. The chance is past, gone, lost, over with, ended. No more chances.
I told her that she can send them back for a refund, or she can keep them as is, and those are her options, the end.
I'll probably lose her as a customer, but if I have to make everything I make for her twice, after hours of trying to fight my way through impenetrable conversations, they're not exactly the most cost-effective projects on the planet anyway, so feh.
Edit: Her response to my "these are your options" ultimatum email - "Actually my date says they're hot. Sorry!"
She was a repeat customer, and I've already had to re-make a previous project for her, because it wasn't quite perfect. But honestly the problem was something that had been problematic on all such projects for ages, and I'd just figured out how to fix it, so I was happy to oblige.
This time around she wanted some "neko" ears. Not like cat ears, like neko ears. Well, here's news to you, girl, "neko" means cat. So neko ears ARE cat ears. So telling me that you want neko ears and not cat ears is nonsensical, and not at all helpful.
She sent me some images. They were all different anime characters, different colors, different ear poses and shapes. One of them I'm pretty sure was even a wolf, not a cat. *sigh* NOT HELPFUL
After 18 e-mails I finally managed to understand that what she wanted was ears that pointed down, like sad cat ears, and not perked upright ones. (Several of the reference pictures she sent me had perked ears, so I think she is at least slightly INSANE, but fine, okay, I've said "you mean like this" and she's said "Yes! Like that!" So we're good.)
I make the ears. I send her a photo of the ears. She said great, ship them to X address.
So I ship them.
That was five weeks ago. More than a month. Past the 30 day free trial. (Not that I offer one, but you know.) Today she says she doesn't like them! What doesn't she like? Well... she sent me MORE reference pictures of MORE totally different anime characters, along with the nonsensical direction to "leave a tad disposition so the viewer see a bit of pink." Disposition. So you can see the pink. YOU CAN SEE THE PINK ALREADY, AUGH!!!!!!!!!!! The ear inside is pink, and you can see it, and WTF I do not even know, GAH.
Now if I hadn't sent her the photo I MIGHT try and work out what the hell she means, and probably would eventually arrive at it, but NO. NO, no, no, no, no, no, no. The photo was sent to avoid this issue. I sent it. She saw it. She had her chance to decide she didn't like it. The chance is past, gone, lost, over with, ended. No more chances.
I told her that she can send them back for a refund, or she can keep them as is, and those are her options, the end.
I'll probably lose her as a customer, but if I have to make everything I make for her twice, after hours of trying to fight my way through impenetrable conversations, they're not exactly the most cost-effective projects on the planet anyway, so feh.
Edit: Her response to my "these are your options" ultimatum email - "Actually my date says they're hot. Sorry!"
I just have to come here and complain about every single one of 'em.
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