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At my store we have the main front end registers and several other registers scattered around the store in different depts. The FE registers are open when the store is open. The other registers are only open when said dept is open for sales. The store just open however specialty depts, where the other registers can be don't open for another hour or more, depending on dept. These hours are clearly posted, with a big closed sign at the register.
Enter older SC, in their late 60's just as the store opens. SC stomps up to the register whit a few items that are not even from my dept.
m: Can i help you?
SC: I need to pay or this.
M: I'm closed. You will need to pay up front.
SC: No, you're not. Your open.
M: *points to sign* <depts> hours are from <am> to <pm>.
SC: But your here.
M: I'm here preparing the department to open. We do not open for another 45 minutes. At that point the register will be open.
SC: But you not doing anything now. *grrrrrr, no i'm actually frantically running around stocking product*
M: I'm sorry sir but I don't even have money yet and i can't sign on to ring up a sale until we open at <am>. You will have pay up front.
SC: But i'm old. I don't want to walk allllllll the way up front.
At this point I began to loose it.
M: Sir, to get the door you will have to go thru the FE registers anyway. If you want <items> you will have to pay up front.
SC: You kids these days. Always coming up with some way to disrespect a elder. You'll be sorry when you die a early death and go to hell.
M: Well, i'm done helping you. I told you your options.
I walk away and the SC drops the basket he was holding and kicks it into a nearby wall and stomps off rater quickly, having no probem, walking at all.
I tell the MOD and they realize it is one of the repeat never satisfied no matter what SCs who frequents our area a stores on a daily basis to cause trouble.
Enter older SC, in their late 60's just as the store opens. SC stomps up to the register whit a few items that are not even from my dept.
m: Can i help you?
SC: I need to pay or this.
M: I'm closed. You will need to pay up front.
SC: No, you're not. Your open.
M: *points to sign* <depts> hours are from <am> to <pm>.
SC: But your here.
M: I'm here preparing the department to open. We do not open for another 45 minutes. At that point the register will be open.
SC: But you not doing anything now. *grrrrrr, no i'm actually frantically running around stocking product*
M: I'm sorry sir but I don't even have money yet and i can't sign on to ring up a sale until we open at <am>. You will have pay up front.
SC: But i'm old. I don't want to walk allllllll the way up front.
At this point I began to loose it.
M: Sir, to get the door you will have to go thru the FE registers anyway. If you want <items> you will have to pay up front.
SC: You kids these days. Always coming up with some way to disrespect a elder. You'll be sorry when you die a early death and go to hell.
M: Well, i'm done helping you. I told you your options.
I walk away and the SC drops the basket he was holding and kicks it into a nearby wall and stomps off rater quickly, having no probem, walking at all.
I tell the MOD and they realize it is one of the repeat never satisfied no matter what SCs who frequents our area a stores on a daily basis to cause trouble.
They never specifically stated the reason, however the FE cashiers frequently do get SC who claim to have paid for some item but don't have a receipt.
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