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Today I had a customer who was FAR beyond sucky! Let's call him Drive-thru nazi. First some quick info.
I work at a fast food place that serves mexican food and pizza. The personal pizza's are quite popular and take 7-10 minutes to cook so sometimes customers choose to wait for a particular pizza item.
In the drive thru we pull that car up so we can take care of other customers but run their food out to their car when it's ready. We always tell the driver to pull up PAST the sidewalk (we have a driveway long enough to fit a car and a half past the sidewalk) so we dont block pedestrians and dont hold up the line. Some customers. however, misunderstand and pull up TO the sidewalk and wind up blocking all the other customers in.
Enter drive thru nazi. He orders a pepperoni pizza (we only carry the 6" pizza's). I tell him it will be a 5 minute wait, but we do have a cheese or supreme available if he did not want to wait. He agreed to wait the 5 minutes, gets his total and pulls up to the second window where he pays, gets the mexican part of his order and is instructed by my coworker to pull up past the sidewalk. He pulls up TO the sidewalk, parks and blocks the next customer in. She drives up, pays, gets her food and can't move.
DN: drive-thru nazi
L: lady behind DN
Me: you guessed it
CW: my coworker working at the window
CW: Kisa this lady cant move. Help?
Me: *leans out window* SIR? SIR?!! SIR?!! EXCUSE ME SIR?!!
DN: *turns up music*
Me: (more of the same)
L: *honks* Sir?!! Can you move up a little please?!!
DN: NO! THIS IS MY SPOT! I CANT LEAVE I'M WAITING FOR MY PIZZA SO YOU CAN JUST SIT THERE AND DEAL WITH IT!!!
L: Sir i'm not telling you to move. I'm just asking if you can scoot up a few inches so I can get around you
DN: I CAN'T MOVE YOU STUPID BITCH!! I'M NOT ALLOWED!!!
Everyone behind the lady scoots back so she can get out. we were very busy so this took a few minutes.
DN: *calls after lady* BY YOU DUMBASS!! HAVE A NICE DAY IDIOT!!!
The pepperoni pizza came up. I volenteer to run it out because I wanted to politely tell him to pull PAST the sidewalk next time so this doesn't happen again. When I get outside he has his engine off, radio on low and is parked against the wall so I can't get to his window.
Me: Sir?!! Sir?!!
DN:
*scowls and turns up radio*
Me: EXCUSE ME SIR?!! SIR?!!
DN: *turns up music louder*
Me: SIR??!!!! *hold up pizza and points at it*
DN: *sticks hand out the window as if to say "bring it to me*
I'm a skinny girl but I have a bigger booty because i'm half hispanic so I couldn't fit between his car and the wall and I wasn't about to try...
Me: Sir I can't fit there! You have to come up to me!
DN: *rolls eyes like pulling up 2 feet is sheer tortore but pulls up*
Me: *hands over pizza* There you go sir. And just so you know for next time you need to pull up PAST the sidewalk so you don't block the other customers in.
DN: NO! NO! THAT IS ILLEGAL!!
Me: It's only ilegal if you park there and walk away or if you block the sidewalk. I promise you you will not get in trouble. We have done this for years, even police officers who stop by pull up there, and not one customer has ever gotten yelled at.
DN: THAT GIRL TOLD ME TO PARK THERE!!!
Me: I apologise for that but i'm gonna have to ask you to calm down...
DN: NEXT TIME YOU GET ARRESTED ASK THE POLICE IF IT'S LEGAL AND THEY'LL TELL YOU THAT YOU'RE A DUMB BITCH AND THAT I'M RIGHT!!!
Me: .....have a nice day sir
I walked away and he was screaming after me saying I was being rude and disrepectful and to get my ass back there. I kept walkin
I work at a fast food place that serves mexican food and pizza. The personal pizza's are quite popular and take 7-10 minutes to cook so sometimes customers choose to wait for a particular pizza item.
In the drive thru we pull that car up so we can take care of other customers but run their food out to their car when it's ready. We always tell the driver to pull up PAST the sidewalk (we have a driveway long enough to fit a car and a half past the sidewalk) so we dont block pedestrians and dont hold up the line. Some customers. however, misunderstand and pull up TO the sidewalk and wind up blocking all the other customers in.
Enter drive thru nazi. He orders a pepperoni pizza (we only carry the 6" pizza's). I tell him it will be a 5 minute wait, but we do have a cheese or supreme available if he did not want to wait. He agreed to wait the 5 minutes, gets his total and pulls up to the second window where he pays, gets the mexican part of his order and is instructed by my coworker to pull up past the sidewalk. He pulls up TO the sidewalk, parks and blocks the next customer in. She drives up, pays, gets her food and can't move.
DN: drive-thru nazi
L: lady behind DN
Me: you guessed it
CW: my coworker working at the window
CW: Kisa this lady cant move. Help?
Me: *leans out window* SIR? SIR?!! SIR?!! EXCUSE ME SIR?!!
DN: *turns up music*
Me: (more of the same)
L: *honks* Sir?!! Can you move up a little please?!!
DN: NO! THIS IS MY SPOT! I CANT LEAVE I'M WAITING FOR MY PIZZA SO YOU CAN JUST SIT THERE AND DEAL WITH IT!!!
L: Sir i'm not telling you to move. I'm just asking if you can scoot up a few inches so I can get around you
DN: I CAN'T MOVE YOU STUPID BITCH!! I'M NOT ALLOWED!!!
Everyone behind the lady scoots back so she can get out. we were very busy so this took a few minutes.
DN: *calls after lady* BY YOU DUMBASS!! HAVE A NICE DAY IDIOT!!!
The pepperoni pizza came up. I volenteer to run it out because I wanted to politely tell him to pull PAST the sidewalk next time so this doesn't happen again. When I get outside he has his engine off, radio on low and is parked against the wall so I can't get to his window.
Me: Sir?!! Sir?!!
DN:
*scowls and turns up radio*Me: EXCUSE ME SIR?!! SIR?!!
DN: *turns up music louder*
Me: SIR??!!!! *hold up pizza and points at it*
DN: *sticks hand out the window as if to say "bring it to me*
I'm a skinny girl but I have a bigger booty because i'm half hispanic so I couldn't fit between his car and the wall and I wasn't about to try...
Me: Sir I can't fit there! You have to come up to me!
DN: *rolls eyes like pulling up 2 feet is sheer tortore but pulls up*
Me: *hands over pizza* There you go sir. And just so you know for next time you need to pull up PAST the sidewalk so you don't block the other customers in.
DN: NO! NO! THAT IS ILLEGAL!!
Me: It's only ilegal if you park there and walk away or if you block the sidewalk. I promise you you will not get in trouble. We have done this for years, even police officers who stop by pull up there, and not one customer has ever gotten yelled at.
DN: THAT GIRL TOLD ME TO PARK THERE!!!
Me: I apologise for that but i'm gonna have to ask you to calm down...
DN: NEXT TIME YOU GET ARRESTED ASK THE POLICE IF IT'S LEGAL AND THEY'LL TELL YOU THAT YOU'RE A DUMB BITCH AND THAT I'M RIGHT!!!
Me: .....have a nice day sir
I walked away and he was screaming after me saying I was being rude and disrepectful and to get my ass back there. I kept walkin
I agree with the permaban.
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