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Google the words hotel pranks and you'll a mytheria of hits. WTF WTF WTF. Some losers even have websites showing people how to play these pranks. Tards. One even cost a Holiday Inn thousands of damages in Nebraska Link here: http://www.thesmokinggun.com/documen...115000-damages. Yes people, people SURE ARE DUMB.
Well, it's my job to stop these idiots from causing lots of damage. To do so, when a caller asks to be connected to a room, I must confirm the name.
This would be an ideal phone transfer, which usually happens:
Me: Hello (greeting)
Caller: Hello can I have Mr. Smith, room 105?
Me: (checks computer....bingo!) Transferring.
Or...
Me: Hello (greeting)
Caller: Hello can I have room 507?
Me: What the name of the person you're trying to reach?
Caller: Mrs. Stone.
Me: (checks computer....bingo!) Transferring.
Or...
Me: Hello (greeting)
Caller: Can I be connected to Mr. Green's room?
Me: (checks guest list) Transferring.
Any of those would be okay, no problem. The problem is, When the person is in a group, their room is under whoever made the reserve, NOT theirs. So the name doesn't match up. The Front Desk is supposed to get their ID, and enter their name in, in case of a fire, and the firemen can yell out their name, check the guest list to make sure everyone got out okay, etc. Unfortunately, they NEVER do, mostly to save time. Sooooo, in short, if the wrong name is on the wrong room, we cannot transfer it. I'm not losing my job over some fucktard with nothing better to do than to well, play pranks. Cuz I know I'm gonna get blamed if someone pulls the fire alarm cuz an idiot told them to.
So enter SC:
Caller: Hello can I have SC's room?
Me: (checks computer....Bzzz!) Um there is no 'SC' here.
Caller: What! Well he gave me this phone number.
Me: Maybe he is mistaken. There is no 'SC' here, I'm not lying.
Caller: Ok.....(hangs up)
Later...
Caller: Can I have room 206?
Me: What's the name of the person?
Caller: SC.
Me: Sorry we do have someone in room 206, but it's not under SC.
Caller: WTF! I guess I'll send him an EMAIL then. (says 'email' like I'm twisting his arm to.)
Me: If you want.
Caller hangs up.
Later...
SC: Hello. My friend has been trying to call me and you haven't been letting him through! I REALLY REALLY NEEDED TO TALK TO HIM!!!!!!!!!!!!!!!! ;_;
Me: Terribly sorry sir. Your room isn't under your name I'm afraid.
SC: Whose name is it then?!
Me: Ms. Y.
SC: That's the person who made the reservation! (and who's paying for the room, BTW)
Me: I'm sorry, but unless we have your name in our computer, we cannot transfer calls.
SC: WHY NOT
Me: (explains about hotel pranks, etc)
SC: Well he wasn't a PRANKSTER. He was my friend! (hangs up)
How the F am I supposd to know that? Exxxxxcccccuuuuseeee me! If you're not paying for the room and are in a group reserve, make sure the hotel gets your name before taking calls! OR GET A FREAKING CELL PHONE AND USE IT! Honestly...
Well, it's my job to stop these idiots from causing lots of damage. To do so, when a caller asks to be connected to a room, I must confirm the name.
This would be an ideal phone transfer, which usually happens:
Me: Hello (greeting)
Caller: Hello can I have Mr. Smith, room 105?
Me: (checks computer....bingo!) Transferring.
Or...
Me: Hello (greeting)
Caller: Hello can I have room 507?
Me: What the name of the person you're trying to reach?
Caller: Mrs. Stone.
Me: (checks computer....bingo!) Transferring.
Or...
Me: Hello (greeting)
Caller: Can I be connected to Mr. Green's room?
Me: (checks guest list) Transferring.
Any of those would be okay, no problem. The problem is, When the person is in a group, their room is under whoever made the reserve, NOT theirs. So the name doesn't match up. The Front Desk is supposed to get their ID, and enter their name in, in case of a fire, and the firemen can yell out their name, check the guest list to make sure everyone got out okay, etc. Unfortunately, they NEVER do, mostly to save time. Sooooo, in short, if the wrong name is on the wrong room, we cannot transfer it. I'm not losing my job over some fucktard with nothing better to do than to well, play pranks. Cuz I know I'm gonna get blamed if someone pulls the fire alarm cuz an idiot told them to.
So enter SC:
Caller: Hello can I have SC's room?
Me: (checks computer....Bzzz!) Um there is no 'SC' here.
Caller: What! Well he gave me this phone number.
Me: Maybe he is mistaken. There is no 'SC' here, I'm not lying.
Caller: Ok.....(hangs up)
Later...
Caller: Can I have room 206?
Me: What's the name of the person?
Caller: SC.
Me: Sorry we do have someone in room 206, but it's not under SC.
Caller: WTF! I guess I'll send him an EMAIL then. (says 'email' like I'm twisting his arm to.)
Me: If you want.
Caller hangs up.
Later...
SC: Hello. My friend has been trying to call me and you haven't been letting him through! I REALLY REALLY NEEDED TO TALK TO HIM!!!!!!!!!!!!!!!! ;_;
Me: Terribly sorry sir. Your room isn't under your name I'm afraid.
SC: Whose name is it then?!
Me: Ms. Y.
SC: That's the person who made the reservation! (and who's paying for the room, BTW)
Me: I'm sorry, but unless we have your name in our computer, we cannot transfer calls.
SC: WHY NOT
Me: (explains about hotel pranks, etc)
SC: Well he wasn't a PRANKSTER. He was my friend! (hangs up)
How the F am I supposd to know that? Exxxxxcccccuuuuseeee me! If you're not paying for the room and are in a group reserve, make sure the hotel gets your name before taking calls! OR GET A FREAKING CELL PHONE AND USE IT! Honestly...
I AM the evil bastard!
. I was gonna do it too. 
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