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The fun and games continue.
SC: You guys say I owe money but my accounts payable says they paid everything you sent.
Me: (this happens, normally they are just missing an invoice) OK, if you don't mind holding let me see what we're reflecting as unpaid...so we have an invoice from Dec of last year for x, one from.Jan for x and you short paid you Feb invoice by x.
SC: yeah, she said she paid all that.
Now look. If you paid "all that" why are we missing half a payment? And I tend to doubt that you really went over each and every invoice; most likely she said she paid everything she had even if she got creative with it and you called. Which is why SHE should have called.
Me: okay, were they check payments? If they have cleared your bank but aren't posted to the account we can research that and correct the error.
WC: *sigh* I don't know what to do! She says she paid and you say she didn't. What can I do?
Me: sir can you hear me?
SC: yes.
Me: as I said if you paid but weren't credited with the payments we can research the issue and make sure the payments were applied. We just need the check number and the data it cleared the bank.
SC: I just don't know what we're going to do! How do we fix this?!
Me: um...sir, can you understand me? Maybe we have a bad connection...
SC: I hear you, check numbers...this may never get worked out. I'll have to call you back...I'm just so upset.
click
WTF?
SC: You guys say I owe money but my accounts payable says they paid everything you sent.
Me: (this happens, normally they are just missing an invoice) OK, if you don't mind holding let me see what we're reflecting as unpaid...so we have an invoice from Dec of last year for x, one from.Jan for x and you short paid you Feb invoice by x.
SC: yeah, she said she paid all that.
Now look. If you paid "all that" why are we missing half a payment? And I tend to doubt that you really went over each and every invoice; most likely she said she paid everything she had even if she got creative with it and you called. Which is why SHE should have called.
Me: okay, were they check payments? If they have cleared your bank but aren't posted to the account we can research that and correct the error.
WC: *sigh* I don't know what to do! She says she paid and you say she didn't. What can I do?
Me: sir can you hear me?
SC: yes.
Me: as I said if you paid but weren't credited with the payments we can research the issue and make sure the payments were applied. We just need the check number and the data it cleared the bank.
SC: I just don't know what we're going to do! How do we fix this?!
Me: um...sir, can you understand me? Maybe we have a bad connection...
SC: I hear you, check numbers...this may never get worked out. I'll have to call you back...I'm just so upset.
click
WTF?
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