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Today is actually my day off 
so no SC stories to vent. However, I was reminded of a sucky customer from months ago while talking to one of my manager's via text message. Lets call him......Mr. Dave.
I was working night shift with Coworker S, Mr. Dave, and Coworker A. I got off work at 3:30am, so Coworker S(who was doing dishes) came up to take an order while I got the keys from Mr. Dave. This order was reallllyyy long and I really had to go, so I took over while Coworker S got a drawer to replace me. It was a looonnngggg ass order (like 30 items long) so it took awhile.
Me: Does that complete your order mam?
Crochety woman: Yes... That's it.
Me: Ok so I have *repeats loonnggg ass order* Is that correct?
CW: NO!!! THAT'S WRONG!!! I ALSO HAD 2 CHICKEN FRESCO TACOS!!!
Me: Ok sorry about that mam *adds 2 fresco chicken tacos*
CW: *gets huffy*
Me: Is your order correct now?
CW: Yes *still huffy*
Me: Yor total is 40 something dollars and something cents second window please.
Apparently it's terrible if you miss 2/30 or so items. I think it happened when Coworker S walked away and I steped in. I knew I missed something then, and that's why I repeated it back. Sorry for missing 2 tacos lady.
Anyway, Coworker S had her drawer all set, so I pulled mine and went to the office to count it before I left. Because of this, I didn't have to deal with CW. Three minutes after she left with all her food, I finish counting my drawer and Mr. Dave is in the middle of closing it when Coworker S comes into the office.
CS: Kisa I need to see the copy of the long reciept you have.
Me: Ok *hands over*
CS: CW said we forgot her #5 combo. It's not here just like I told her. Thanks. *leaves*
She comes back a moment later.
CS: Mr. Dave CW is back and I need you to deal with her. If I deal with her, she'll be here all night.
Note: Coworker S doesn't cave to customers. If she knows they are wrong, she'll agrue with them until they back off.
Mr. Dave: What's she saying?
CS: She said we forgot her #5. She didn't order a #5. Kisa repeated it back to her, so that's her fault, not ours. She said Kisa forgot her chicken tacos at first so she probly just forgot the #5 as well.
MD: We were all here. None of us heard a #5. And her order was friggen huge! So what if Kisa forgot to enter the chicken tacos?!
CS: That's what I told her, but she wants the #5 for free now.
MD: *takes off name tag* Hold this Kisa...
Me: *follows and hides out of sight but within earshot*
CW: You the manager?!
MD: Yes.
CW: Good! Now I can get my #5 that you owe me! She forgot to ring it up!
MD: We don't owe you anything mam. We are all wearing headset's and none of us heard you say "#5". Kisa repeated the order back and asked you to confirm it on the screen. You said it was correct. That's your mistake. Not ours. If you want a combo #5, you will have to pay for it.
CW: That's reiculous!!
MD: Sorry, but I can't give it to you. If she didn't repeat the order or if it was on the reciept but not in the bag, I would gladly give it to you. The problem is, you confirmed the order and it's not on the reciept.
CW: FINE! I'll pay for it! * huffy*
MD: *rings it up*
We make her #5 and Mr. Dave gives it to her. The End? Hell no!!
CW: It's cold!
MD: That isn't possible mam. I just made it myself.
CW: Not that food! The rest of my order is cold! I want you to remake it all for me because it's your fault it's cold!
MD: I won't do that mam. There is nothing wrong with your order.
CW: YOU forgot the #5 and made me come back for it! YOU made me wait AND PAY for it! Now YOU need to remake my cold food!!
MD: Mam, we did nothing wrong. Your order was made perfectly. All the mistakes were made on your part, so we are not obligated to do so.
CW: So what am I supposed to do?!!! How can we eat cold food!!??
MD: That's what microwaves are for.
CW: * scoffs* You are SOOOO rude!!! What's your name?!
MD: It's on my nametag.
CW: I don't see it!
MD: Sorry then...have a nice day *walks away*
Me: Heres your nametag Mr. Dave
so no SC stories to vent. However, I was reminded of a sucky customer from months ago while talking to one of my manager's via text message. Lets call him......Mr. Dave. I was working night shift with Coworker S, Mr. Dave, and Coworker A. I got off work at 3:30am, so Coworker S(who was doing dishes) came up to take an order while I got the keys from Mr. Dave. This order was reallllyyy long and I really had to go, so I took over while Coworker S got a drawer to replace me. It was a looonnngggg ass order (like 30 items long) so it took awhile.
Me: Does that complete your order mam?
Crochety woman: Yes... That's it.
Me: Ok so I have *repeats loonnggg ass order* Is that correct?
CW: NO!!! THAT'S WRONG!!! I ALSO HAD 2 CHICKEN FRESCO TACOS!!!
Me: Ok sorry about that mam *adds 2 fresco chicken tacos*
CW: *gets huffy*
Me: Is your order correct now?
CW: Yes *still huffy*
Me: Yor total is 40 something dollars and something cents second window please.
Apparently it's terrible if you miss 2/30 or so items. I think it happened when Coworker S walked away and I steped in. I knew I missed something then, and that's why I repeated it back. Sorry for missing 2 tacos lady.
Anyway, Coworker S had her drawer all set, so I pulled mine and went to the office to count it before I left. Because of this, I didn't have to deal with CW. Three minutes after she left with all her food, I finish counting my drawer and Mr. Dave is in the middle of closing it when Coworker S comes into the office.
CS: Kisa I need to see the copy of the long reciept you have.
Me: Ok *hands over*
CS: CW said we forgot her #5 combo. It's not here just like I told her. Thanks. *leaves*
She comes back a moment later.
CS: Mr. Dave CW is back and I need you to deal with her. If I deal with her, she'll be here all night.
Note: Coworker S doesn't cave to customers. If she knows they are wrong, she'll agrue with them until they back off.
Mr. Dave: What's she saying?
CS: She said we forgot her #5. She didn't order a #5. Kisa repeated it back to her, so that's her fault, not ours. She said Kisa forgot her chicken tacos at first so she probly just forgot the #5 as well.
MD: We were all here. None of us heard a #5. And her order was friggen huge! So what if Kisa forgot to enter the chicken tacos?!
CS: That's what I told her, but she wants the #5 for free now.
MD: *takes off name tag* Hold this Kisa...
Me: *follows and hides out of sight but within earshot*
CW: You the manager?!
MD: Yes.
CW: Good! Now I can get my #5 that you owe me! She forgot to ring it up!
MD: We don't owe you anything mam. We are all wearing headset's and none of us heard you say "#5". Kisa repeated the order back and asked you to confirm it on the screen. You said it was correct. That's your mistake. Not ours. If you want a combo #5, you will have to pay for it.
CW: That's reiculous!!
MD: Sorry, but I can't give it to you. If she didn't repeat the order or if it was on the reciept but not in the bag, I would gladly give it to you. The problem is, you confirmed the order and it's not on the reciept.
CW: FINE! I'll pay for it! * huffy*
MD: *rings it up*
We make her #5 and Mr. Dave gives it to her. The End? Hell no!!
CW: It's cold!
MD: That isn't possible mam. I just made it myself.
CW: Not that food! The rest of my order is cold! I want you to remake it all for me because it's your fault it's cold!
MD: I won't do that mam. There is nothing wrong with your order.
CW: YOU forgot the #5 and made me come back for it! YOU made me wait AND PAY for it! Now YOU need to remake my cold food!!
MD: Mam, we did nothing wrong. Your order was made perfectly. All the mistakes were made on your part, so we are not obligated to do so.
CW: So what am I supposed to do?!!! How can we eat cold food!!??
MD: That's what microwaves are for.
CW: * scoffs* You are SOOOO rude!!! What's your name?!
MD: It's on my nametag.
CW: I don't see it!
MD: Sorry then...have a nice day *walks away*
Me: Heres your nametag Mr. Dave
A manager who actually doesn't kiss the customer's ass and doesn't give them free food because they are afraid of "losing a loyal customer?" I am surprised, and I also 
Mr Dave
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