Scammer got her way...((long))

[maskedpuppy]

I don't know how I didn't flip out more on this EW. She made me want to throw bricks through the front window and then shove the broken glass into my own eyes.

Me: *happily ringing up the last of the huge line we've had for the past two hours*
L(manager): Hey Bee, can you go do the walls real quick? It's chaos out there.
Me: Yeah sure. *grabs a giant stack of cases and goes out to rework the walls*

Now enter this lady, who's here with her four SCREAMING kids. Well, three of them were screaming, one of them was on her cell phone, crying. Maybe a bad breakup. She looked about sixteen, none of the other kids could have been above the age of twelve.

We're currently running a big 50% extra in trade-in credit promotion for our card members. As such, we have signs ranging from small strips on the shelves to massive posters above the door. On the back of the small shelf tags, there's another ad saying "buy two get one free".

You cannot accidentally see this. The tags are carefully taped so as not to fall off, swing, or otherwise show the opposite side.

I watch as this woman peels the tag off the shelf to look at the games behind it (all you have to do is lean down a little to see the very top of those cases, but apparently she wanted to have an unobstructed view). She sees the other side of the sign and, excited, rips that whole tag off, rips the tape off the top, and retapes it (messily) to the shelf again. For good measure, she goes to the wall across the store and does the same to the tag on that side.

I'm watching in horror and fascination as she ruins part of the two hour marketing work we had to put into this three day sale.

Once she's taped that up, she gathers all her kids and tells them to pick out three games cuz "mommy's gonna get one free". I shake myself out of my fury blackout and walk over to pointedly fix the signs, noting the way she's ripped part of the cardboard off with the tape in turning the signs around.

She sees me doing this and snaps to her kids to hurry up, obviously rushing to try to get to L first. Keep in mind this is a smallish store...

I slide smoothly behind the counter and tell them to come up and I'll ring them up.

EW: *watching me smugly*
Me: *rings her up, going through my normal "do you have this, do you want to preorder, blah blah blah" spiel* Okay, you're total's going to be XX.XX.
EW: I knew you were going to try to pull this shit. *smug smile and dainty laughter* You need to make that Halo game free.
Me: No I don't.
EW: Yes you do. I saw the signs that said buy two get one free and I want my free game.
Me: I'm sorry ma'am, but no. I watched you turn those signs around. We're not running any kind of three for two sale right now, nor will we be for awhile as far as I know.
EW: *EXPLODES* WELL YOU NEED TO DO SOMETHING I AM THE CUSTOMER HERE AND I CAN BUY MY CHILDREN'S TOYS WHEREVER I WANT BUT I COME HERE. IF YOU HAVE SIGNS UP IN THE STORE PEOPLE WILL READ THEM AND EXPECT YOU TO HONOR THEM. IF YOU DON'T, THAT'S FALSE ADVERTISEMENT AND YOU WILL BE FIRED AND THIS DUMP WILL GET SHUT DOWN.
Me: *taken aback* Ma'am, those signs were impossible to see unless you were specifically trying to get to them, because that sale is not running. I can't-
EW: *grabs my bluetooth scanner and bangs it on the counter, roaring* I WILL NOT STAND FOR THIS!!!

By now her children are crying and L is running out of the back looking horrified.

Me: *furious* NO. YOUR TOTAL IS XX.XX.
L: Whoa whoa what's going on?

I explain everything. Surprisingly, EW was quiet while I explained what happened, other than to huff and puff a lot.

L: Okay. Ma'am, I understand that you think the sale should apply whenever the signs are up, but it just wasn't on display. I can go ahead and let it slide this time and we'll make it three for two, but please never ask us for a price adjustment again or you'll have to leave.
EW: Whatever. I want my Halo free.
Me: *furious that L is letting her get away with this* Halo's not going to be free anyway. It's the lesser priced of all three that comes off the purchase when the sale is actually running.
EW: *smirking at me* If you want to be petty about it, you can take (other game) off instead, then.
Me: *literally shaking in fury* Right.

I finished the sale in silence, gave her the bag and receipt, and coldly told her to have a nice day. She finishes up with a big, sickening smile and goes...

"Don't worry hon, this is just business. We all need to save money however we can, and if we have to get a little dramatic to do it, well, it's better for the customer anyway."

I saw red. Not only did she practically ADMIT to scamming us completely, she threw a fit, got violent in front of her CHILDREN, and then freely claimed that she was fully within her rights to harass me and steal money from us.

I waited three days to post this to cool down and I'm angry again anyway.

Mostly I'm mad at L for letting it happen. I understand if she's just scared, but come on, to let this overgrown brat get away with it is just moronic. ><

[Mystic]

L is spineless. He should have thrown her ass out.

[EricKei]

I do believe it's time for the Banhammer to fall upon said scammer.

Meanwhile, here, have a , some , and a from all of us

[Draco]

I... God. I'd have been shaking and probably end up fired from my reactions to that. Especially the manager being that damned spineless.

[parresa]

Awful awful manager who should be fired.

[maskedpuppy]

While it did infuriate me, I gotta say L's actions weren't inexcusable...she and I were both burnt from ringing for a solid two hours, there was a lot to do, and it was much easier than dealing with the shitstorm that would have occurred had she broken our scanner. We only have so many registers and only 1 and 2 really work properly, so that woulda been chaos. It was easier just to take the eleven something bucks off her purchase :/ Plus, L is not a confrontational person and we had already dealt with a small army of SCs. I don't blame her, just wish it had been any other day so that lady woulda gotten what she deserved.

[lineswine]

Typical mangler...should be clapped in irons for treating a scammer nicely.
By rights, the scammer should've been permabanned.
You, however, go grab yourself a drink...boy, you've earned one ( or two, or three etc.)

[Cerys]

'Yes, madam, as a gesture of goodwill we can take off the price of one of the games. However, we will also be billing you for vandalising our bluetooth scanner. That will be an extra $50. Have a nice day.'

[LillFilly]

And L has just educated the SC's children into becoming your next generation of scammers

[chainedbarista]

exactly; she should have been charged with replacing the scanner for intentionally damaging it because she's a stupid cuntstick. if replacement doesn't work for her, a charge of vandalizing might be more her style.

[MoonCat]

I'm getting angry just reading that! WHAT A FARKIN' THIEF! Honestly I think the minute she started banging the scanner the cops should have been called. Let's see how she likes being escorted out of the store for vandalizing your property.

[EricKei]

However, we will also be billing you for vandalising our bluetooth scanner. That will be an extra $50. Have a nice day.'

There's a good chance you left off least one zero, there ^_^ The tiny little MSR/credit card readers that stick to the sides of monitors often go for $250 up from some point-of-sale vendors. I don't even wanna THINK about how much a bluetooth device would cost when the store is required to 'purchase' it from their own company >_>

[midnightaurora]

I work for the same company as you. The other day, we got an email from our DM "reminding" us about how to get reserves, which made note of our "Just say Yes" policy. (I had no idea what she was referring to.) Its things like that that turn our managers spineless.

[CrazedClerkthe2nd]

Puppy, I think you and I work for the same company and unfortunately this kind of douchebaggery isn't limited to just your district.

I had a woman come in some time ago wanting a cash refund on a Wii system that she had NO RECEIPT FOR. Our spineless district manager let her have it!

As if that weren't unbelievable enough, she then allowed the same thing again a few months later with a different customer who had a PS3 and NO receipt!

[Opalin]

I wish she'd have had to deal with my manager and my last store. If the manager didn't *stare of evil* her out, the other customers would have laid the smackdown on her. *do not, ever, get loud in a military store when people are recovering from losing body parts* but yeah, have a drink, eat some chocolate.