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So I'm covering for a coworker at the pool as a Deck Supervisor during lessons. Basically like a manager at a retail store because we're the ones who deal with the SCs so that the instructors can actually teach the kids swimming lessons and make sure no one is drowning while they're learning (kind of important!)
Coworker told me that for weeks, an SC has been complaining about this one instructor "she's terrible, my kid isn't learning anything, she should be fired, she has no idea what she's doing, my kid isn't going to pass to the next level...etc"
The instructor is not terrible! She's in her first year, but she does well and tries her best every shift.
After the first complaint, this instructor apparently broke down and cried (after lessons were over) and thereafter did her absolute best to teach in a way that satisfied every demand of this SC (absolutely no fun time for the 3-5 year olds, just working on swimming skills, minimizing wait time between the kids' turns, etc.)
So the day that I'm working, I think say "hmmmm....let's get to the bottom of this."
We keep records in our system. Our preschool levels are A,B,C,D,E. Pretty simple, right? It's obvious what order they go in. This girl is in a D, and is not doing well. She won't be able to pass by the end of the session (which is why SC is upset.) I check our records, and *drumroll* this girl never passed level B! She failed a level B, and the instructor recommended she take B again to master the skills needed to move on to C. Mom put her in C instead. She failed C, and was told she was not ready for D. So Mom puts her in D. And blames the instructor for her daughter not being able to pass.
I'm so sorry that one of our newer instructors isn't capable of teaching your daughter 3 levels in one session (let's not forget about the other four kids in the class whose parents put them in the right level and also deserve attention!)
Sigh. I wish I could say this was even close to unusual.
When confronted with the evidence (we keep paper records of the sheets with all the skills the kids passed or failed for a certain level) SC mom was speechless for a second, but of course would not admit she was wrong.
Coworker told me that for weeks, an SC has been complaining about this one instructor "she's terrible, my kid isn't learning anything, she should be fired, she has no idea what she's doing, my kid isn't going to pass to the next level...etc"
The instructor is not terrible! She's in her first year, but she does well and tries her best every shift.
After the first complaint, this instructor apparently broke down and cried (after lessons were over) and thereafter did her absolute best to teach in a way that satisfied every demand of this SC (absolutely no fun time for the 3-5 year olds, just working on swimming skills, minimizing wait time between the kids' turns, etc.)
So the day that I'm working, I think say "hmmmm....let's get to the bottom of this."
We keep records in our system. Our preschool levels are A,B,C,D,E. Pretty simple, right? It's obvious what order they go in. This girl is in a D, and is not doing well. She won't be able to pass by the end of the session (which is why SC is upset.) I check our records, and *drumroll* this girl never passed level B! She failed a level B, and the instructor recommended she take B again to master the skills needed to move on to C. Mom put her in C instead. She failed C, and was told she was not ready for D. So Mom puts her in D. And blames the instructor for her daughter not being able to pass.
I'm so sorry that one of our newer instructors isn't capable of teaching your daughter 3 levels in one session (let's not forget about the other four kids in the class whose parents put them in the right level and also deserve attention!)
Sigh. I wish I could say this was even close to unusual.
When confronted with the evidence (we keep paper records of the sheets with all the skills the kids passed or failed for a certain level) SC mom was speechless for a second, but of course would not admit she was wrong.
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