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Okay, so this morning I was on a call with a claimant. During the call she disputed some fairly complicated information that I needed to gather from a couple of different sources. I figured it would take a moment or two so I asked her to hold on while I found that for her, she was being sweet and polite and seemed to be upstanding. 
I have no faith in humanity though and the reason why was verified yet again. You see, I put the phone on mute, not hold, because our hold iffy about getting people back and it is so much easier just to hit mute on the headsets.
What I heard from this polite young lady next confirmed why I hate people.
Mind you, this is just a paraphrased version.
Lady: This skanky-b**** better hurry her a$$ up. I gots things to do. Lashaun wants me to pick his ass up to get some weed, and I gots court at 3. She probably some racist skinny-a$$ white chick so I don't know why I am even talkin to her, she don't know nothing. I should go down there in beat her a$$.
Generally I just let them ramble and don't really mind being called a b**** or something, but at this point I feel the need to interject.
Me: Mam, I can still hear you. I was just looking up the requested information. Please be aware that if you talk about illegal activities I will be obliged to report them to the police. Also, I feel it imperative to inform you that threats to any employee here, myself included, can be considered a felony. Please take that into consideration before saying anything further.
Lady: What! I thought I was on hold! (stuttering and sputtering) you know what, do what you have to do, I don't want to talk to you no more. *hangs up*
Me:
I deal with fraud, I know from the get go that our relationship will not be a happy one, but really?
I have no faith in humanity though and the reason why was verified yet again. You see, I put the phone on mute, not hold, because our hold iffy about getting people back and it is so much easier just to hit mute on the headsets.What I heard from this polite young lady next confirmed why I hate people.
Mind you, this is just a paraphrased version.
Lady: This skanky-b**** better hurry her a$$ up. I gots things to do. Lashaun wants me to pick his ass up to get some weed, and I gots court at 3. She probably some racist skinny-a$$ white chick so I don't know why I am even talkin to her, she don't know nothing. I should go down there in beat her a$$.
Generally I just let them ramble and don't really mind being called a b**** or something, but at this point I feel the need to interject.
Me: Mam, I can still hear you. I was just looking up the requested information. Please be aware that if you talk about illegal activities I will be obliged to report them to the police. Also, I feel it imperative to inform you that threats to any employee here, myself included, can be considered a felony. Please take that into consideration before saying anything further.
Lady: What! I thought I was on hold! (stuttering and sputtering) you know what, do what you have to do, I don't want to talk to you no more. *hangs up*
Me:
I deal with fraud, I know from the get go that our relationship will not be a happy one, but really?
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