Cable Customers: Terrorism References & More

[Phone Jockey]

I have spoken with morons in the past, but WHAT THE FUCK??

Read on:

C: I am sick of this baseball package not showing some of the games I want to see. I swear, all of my friends look at your company the same way…like you’re al-Qaeda. I mean, at least al-Qaeda offers quality service.

************************************************** ***************

C: Hey, look at my account.
Me: OK, what city do you live in?
C: I live here.
Me: OK, which city?
C: HERE! I live HERE!
Me: Where?
C: Don’t you know where HERE is?

************************************************** ***************

C: Please help me look at my bill.
Me: OK, what is your address, mam?
C: Hold on…my address is floating around in my head right now.

[Tama]

I'd say you got some of Gravekeeper's customers...

[Phone Jockey]

Tama...I must be getting their American cousins because these people are super-stupid.

[mikoyan29]

Here Is a key that you used to be able to hit on a teletype and it would tell you your location....

[Becks]

I mean, at least al-Qaeda offers quality service.

Oh, dear. This person has some f'ed up standards.

[Cerys]

C: Hey, look at my account.
Me: OK, what city do you live in?
C: I live here.
Me: OK, which city?
C: HERE! I live HERE!
Me: Where?
C: Don’t you know where HERE is?

Oh, I feel your pain. At directories we used to get the exchange name flashing up, but that only applied to land-lines. Mobiles we didn't have a clue where they were calling from. You know how people from cities accuse those in smaller towns and villages of being provincial? The most provincial people I ever encountered were from heavily urban areas. Apparently London is the centre of the universe for some people.

SC: Can you give me the number of [business] in Kingston?
Me: Which Kingston is that, please?
SC: Kingston upon Thames, for fuck's sake! 'Which Kingston'. Cuh.

or then there's

SC: Give me the number for the Jodrell Bank.
Me: The observatory in Cheshire?
SC: It's in London!
Me: Jodrell Bank the observatory, you wanted?
SC: That's what I said, isn't it?
Me: I'm sorry, sir, but that's going to be a number in Cheshire.
SC: Are you stupid or what?

And from elsewhere

SC [Welsh accent]: I want the post office in Ponty.

[Note - 'Pont' is Welsh for 'bridge'. A lot of Welsh place names begin with 'Pont-y' - essentially 'bridge of'. Usually a caller referring to Ponty will be talking about Pontypool of Pontypridd, but this is by no means carved in stone.]

Me: Which Ponty would that be?
SC: Ponty!
Me: Is that Pontypridd, Pontypool, or a different place?
SC: It's Ponty, isn't it?
Me: [Tries to find a listing for just 'Ponty' - fails.] I'm sorry, I -
SC: PONTY!

At this point I snapped. I gave him a number in Pontefract. It's rather a long way from South Wales. The only guilt I feel is that some other poor operator had to deal with the consequences.

[Phone Jockey]

Oh, dear. This person has some f'ed up standards.

Yeah, the cable company = Al-Qaeda reference apparently must not sound like an exaggeration to everyone for some reason.

[DGoddessChardonnay]

Yeah, the cable company = Al-Qaeda reference apparently must not sound like an exaggeration to everyone for some reason.

I must be out of touch . . .I didn't realize Al Qaeda was a cable company.

[redleg]

I must be out of touch . . .I didn't realize Al Qaeda was a cable company.

i think he means Al-Jazeera. but that's a news station.
(and their better than CNN for accurate and timely info)

[Opalin]

i think he means Al-Jazeera. but that's a news station.
(and their better than CNN for accurate and timely info)

One would really hope, but somehow I find that really hard to believe. Stupid customers tend to not have that much sense.

If it was our wonderful 'friends' how have they provided quality service? Pft.

[Phone Jockey]

i think he means Al-Jazeera. but that's a news station.
(and their better than CNN for accurate and timely info)

If he had been complimenting Al-Qaeda, I would have assumed he ment Al-Jazeera. However, since he wasn't, I assumed he meant what he said. Let's face it, our techs fall asleep on the customers' sofas, in their own trucks, in customers' attics... They wouldn't stay awake long enough to fly a plane anywhere, much less into a building.