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Busy day today. Father's day is coming so everybody's getting the new toys and things for their sports.
There's not many of my store in the state, so we get a lot of people from out of town shopping. Which is cool until we got Ranty today. And, of course, he came through my line.
He was buying two different, but related, types of weight equipment. He mentioned that they were particular prices, and then mentioned that he had called up to make sure they were in before driving in. That should've been my first clue to a potential problem.
Well, first piece rung up but over the price. The other...told me he couldn't buy it because it wasn't even supposed to be on the floor.
So, of course, we've got an issue. I call a manager, and the hardlines manager, C, comes up. He and Ranty go back to check and prices and for C to make a call. Ranty comes back without C and starts complaining to me about how he lives over an hour away and he called specifically and he hates calling and being told the wrong info, etc. I play the sympathetic ear and apologize several times.
Then C comes back. And the verdict is no good. He cannot sell the other piece of equipment until next week. But he'll sell the first piece of equipment to him for $75. That was a $50 discount.
That's when the yelling started. "THIS IS UNACCEPTABLE!" was a favorite. "I'M CALLING CORPORATE!" was another. And refusing to let my co-workers take the other piece of equipment back to be put away. All of this was going on at the end of my register.
Can anyone blame me that I fled to the other end of the registers until he and my managers finished sorting it out?
There's not many of my store in the state, so we get a lot of people from out of town shopping. Which is cool until we got Ranty today. And, of course, he came through my line.
He was buying two different, but related, types of weight equipment. He mentioned that they were particular prices, and then mentioned that he had called up to make sure they were in before driving in. That should've been my first clue to a potential problem.
Well, first piece rung up but over the price. The other...told me he couldn't buy it because it wasn't even supposed to be on the floor.
So, of course, we've got an issue. I call a manager, and the hardlines manager, C, comes up. He and Ranty go back to check and prices and for C to make a call. Ranty comes back without C and starts complaining to me about how he lives over an hour away and he called specifically and he hates calling and being told the wrong info, etc. I play the sympathetic ear and apologize several times.
Then C comes back. And the verdict is no good. He cannot sell the other piece of equipment until next week. But he'll sell the first piece of equipment to him for $75. That was a $50 discount.
That's when the yelling started. "THIS IS UNACCEPTABLE!" was a favorite. "I'M CALLING CORPORATE!" was another. And refusing to let my co-workers take the other piece of equipment back to be put away. All of this was going on at the end of my register.
Can anyone blame me that I fled to the other end of the registers until he and my managers finished sorting it out?
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