I knew it was going to happen

[HappyFun Ball]

Last night I'm up for a delivery that was just outside our area, the other driver that took the order wasn't sure if it was in the area or not, so he took the order and if it was out of the area, I'd tell them that for future reference. The maps we have are really old, I mean I don't know where they got these maps but it's older than the store, I look and see that the customer is just a few blocks out of the area. I go out and I can not find the street, it wasn't where it said it was on the map. I drove around for 30 minutes and I had decided that if it wasn't up a road I would call them and see where it was. Turns out I was passing it all along, there was no street sign. It's in a nice neighborhood, as I walk up there front walk, the women who came outside was totally White Trash and I just knew she was going to call and bitch about something before I could get back to the store. It was about 1:30 AM and her too young children were at her feet and one of them was just screaming her lungs out, this real high pitched scream. I smiled and said "Hi, how are you?" she tries to hand me a 50$ and I told her that I could not change that (Her order was 16.75$) she scoffs and says "Well what if I don't have smaller?" I really didn't know and I told her that I didn't know and that we only carry 20$ with us. She goes back inside, her kids screaming, dogs barking and comes out with a 20$. I go to get her change hoping that she'd tell me to keep it, she didn't. I got a 25 cent tip. I told her that my manager told me to inform her that she is out of our area and she hits me with "Ya'll have delivered to us before" (Which was a lie because no address came up when she called to order nor did the street name came up when we start typing the address in). I just repeated what I said and she says "Bye" real curtly.

I get back to the store, I had been gone for 40 minutes trying to find that damn place, my manager says "So I'm guessing it's out of our area?" I said "Oh yeah.. She was a BITCH!". He said that she had called wanting to know where her food was. A few minutes later she calls , I answer it and she says "I want to make a complaint against your driver." I ask her what the problem was and she says "The first thing she said to me was I was out of our area." that lie pissed me off, I said "No, the first thing I said to you was hi." she asked for the manager. I listen in and she was trying to say that the way I said that she was out of the area implied that if she had tipped worth a damn, I wouldn't have said it. She then goes to bitch on how her food wasn't right, and said I was rude. Now I will admit, I did enjoy telling that bitch that we will not go there anymore, I was good and riled and pissed off by the time I got there so my tone probably had an edge to it. I hear the manager tell her that we do not control the area and that she'd have to speak to corporate to get the area changed, she must've asked who to talk to who was higher up because he gave her the name of our GM and when he'd be back in the store. She seemed to want something done about me now, because he kept saying "I can't do anything about it now.. I wasn't there so I don't know what was said.. Yeah we took the order because we weren't sure if it was in our area, I told her to tell you that we won't be able to deliver out there again if it was outside the area."

I plan on calling our GM first thing Monday to give him the heads up, I'll admit that I did enjoy telling that White Trash bitch that we won't come there again. So we'll see how this plays out, when I got to the store after coming back from that house, I got the pleasure of pulling up her number and putting "Out of delivery area, do not go there, no arguments- A Ford(Our managers name) I put exactly what he told me to. If for some reason she gets it to where we will go there again, I am not going to take it. What really made me mad was how she lied about what I said, I really hope our GM shows some spine and does not allow us have to go out of the delivery area or gives her free food.

[Opalin]

Best of luck on that. GM's with spines are rare, but yeah, sounds like you had a rough call. Kinda amusing that she got caught in her lie.

[Blade_Raver]

Next time she hands ya $50, say "Hmm. That covers the asshole fee, your lousy tip from last time and the tip for this time. Now we're even. Here's your food!" and walk off with the money.

[EricKei]

When I was at my most recent pizza job, we had one guy who ordered from us several times who was WAY out of our delivery area. As in, a dozen blocks west or so. The thing is, the website's map of our area was flakey at best, and he knew it (we always denied his in-person calls, as the delivery time would have been double the norm), thus, he always ordered online. I don't think I need to bring up how his tipping was ('tsk tsk, it took you so long to reach me...').

Anyhoo, every time he ordered, it was in the middle of the evening rush, so nobody noticed where he really was until the order was cooked anyway; so the poor driver who got it generally didn't say anything and just took the order (the managers were always on the cut table, so they really couldn't be distracted unless it was something huge...or so they said). Every time, the driver told the guy that we don't go there/not allowed to, we'll make an exception this time, but we'd be happy to do his orders as a Pickup instead. He said fine, and that was that, or so it seemed.

Thing is, he kept on ordering. For delivery. Always during the rush (so we wouldn't notice easily), always online (so we couldn't tell him "No"). Every time, he insisted that nobody had told him that we don't go there (yeah, right...I called and told him that more than once myself). After about 2-3 weeks of this, the drivers vented about it to one another during a slow moment, causing them to compare notes. On his next order, the STORE MANAGER took the order himself. He got the same BS line from the cursetomer, and promptly put his foot down. To the effect of: "Look, Sir, I know that YOU know you're out of our area because I've had several drivers AND insiders tell you this. I've told you that myself when you've tried calling in. I'm very sorry but I cannot afford to have my drivers taking upwards of an hour to get ONE ORDER delivered in rush hour traffic when they could normally get two or three done in that time [policy was one order per delivery run]. You've been informed by my drivers that we do not deliver here, and you've now been informed by me. Here's my card, I'm ____, the store manager; if you try to place a delivery order again, you will find that your address has been blocked; we'll still be glad to take pick-up orders if you like, however. Thank you Sir, and have a good evening. Enjoy your pizza."

[bainsidhe]

During my days delivering pizza, some of the most colorful characters were the ones I worked with, no joke. The boys were very protective of their fellow workers, especially the female workers like me. And our GM was very protective of his drivers and the fact that we made a living through tips. If you were way out of the delivery area and we were slow, he'd check with the drivers first and then tell you no problem, so long as you tipped the driver well. When a sporting event would buy 50 pizzas, he'd say delivering was no problem so long as they tipped his drivers. Gosh we loved that.

[EricKei]

Heh. It's moot, anyway. It worked. They even added a note that prints on delivery tickets to the effect of 'WE DO NOT GO HERE - CANCEL THIS ORDER' just in case he tries again

[BeenThereDoneThat]

Ahh, the memories of working at Mom and Pop Pizza Place before the days of cell phones...at least we didn't have internet ordering, so we had to talk to them on the phone and we could look at the map on the wall if we didn't recognize the street name. We also could tell them right away if they were outside our delivery area and would be charging more for that reason. That didn't stop the white trash types from bitching, of course...nor did it stop people from ordering during horrific thunderstorms, not tipping, complaining about their pizza EVERY TIME yet still ordering every other day...

Then again, I'd rather be out on the road doing deliveries than sitting on my arse answering High End Home Store calls these days...if only the pay was as good

[EricKei]

nor did it stop people from ordering during horrific thunderstorms

Wierd thing here -- when I was at DaddyJim's a decade ago, in a little store with a tiny front area for customers, walk-in/pick-up business went UP proportionately with the severity of the rainy weather. As in: Moderate rain? Walkins double. Just short of a cloudburst? So many people that new customers almost don't have room to come in and order o_O

[Ironclad Alibi]

...nor did it stop people from ordering during horrific thunderstorms...

I ordered a pizza during a thunderstorm once. I was told that they weren't delivering because of the rain. So I ordered the pizza for pickup. When I got to the store they didn't have my pizza, so I had to wait for them to make it. Found out later my original pizza had been sent out for delivery, but no one was home since we went to the store to pick it up.

[BeenThereDoneThat]

I ordered a pizza during a thunderstorm once. I was told that they weren't delivering because of the rain. So I ordered the pizza for pickup. When I got to the store they didn't have my pizza, so I had to wait for them to make it. Found out later my original pizza had been sent out for delivery, but no one was home since we went to the store to pick it up.

Wow. That's just wrong. I can't remember a time when we were told we had to wait to take deliveries because of the weather but then again the owner of the place didn't give a rat's ass about us so that's not surprising. Pretty sucky of that place to tell you they couldn't deliver it, accept your pickup order and then deliver it anyway!

[chikenlady]

This past winter we've had some pretty good snow storms with zero visibility and our owner closed down delivery saying he didn't want the drivers risking their lives for a $2 tip. Also closed delivery for a couple of days to certain areas because all the cars were getting stuck. I don't remember how many calls we got saying they want delivery cuz they can't get out of their street only to be told "if you can't get out, our driver can't get in... sorry no delivery"