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Just Another Day in Paradise

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  • Just Another Day in Paradise

    I knew it was going to be a bad day when first thing in the morning we were told there was no split shift to help us with the Saturday picnicking crowd, we were running out of coffee because 3rd shift didn't give a damn about it (but that's because there was a massive riot in the parking lot because our security guard was mysteriously absent) and a woman informed me that she had spilled her coffee. Catastrophically.

    I just loved her for ACTUALLY TELLING ME.

    So I'm cleaning up the coffee bomb wreckage when someone else tells me that I need to go outside and clean something else up. Who is this person? Is this a manager? No. Is this a CW? No. Is this a customer? Why yes, yes it is. Well guess what? Suck my balls. I'll get to it when I get to it and chances are I won't even get to it because I'm actually on the register where we're not even SUPPOSED to be doing other chores, I'm just doing this because my idiot CW is too lazy and would do it wrong.

    What's outside to clean up, you ask? Some dingus poured gas all over the ground. It was mostly evaporated by the time I got out there because you know what? Gas evaporates VERY VERY QUICKLY. They were like, "It's a puddle" Well if it's not shooting out into the air and forming a lake, I'm not too concerned, it evaporated before anybody could even drive over it.

    ANYWAYS.

    How Many Of You Do I Have To Slaughter?

    Stage: 6:30 in the morning. There are five one dollar bills in my drawer and nothing else because nobody can figure out that there are such things as 10s 5s and 1s.

    SC: *throws a 100 dollar bill down on the counter*
    Me: ..............*snicker.....* .......
    SC: *stares* Um...what's funny?
    Me: *points at it* That.
    SC: Why?

    I opened my drawer and pulled out the five bills and put them out like poker cards or whatever. He's confused for a bit until I say:

    "This is what I got. I can't even break a 20."

    At that point everybody after him in line looked into their wallets to see if they could pay with ANYTHING BUT A 20. It was pretty amusing. Once I GOT a 20 I could turn it into 5s and 1s but that "takes too long" for some people. I swear I had to do it AT LEAST seven to ten times yesterday. That's RIDICULOUS. People are messed up, I'll tell you what. I would look at my CW and say after a person handed me a 20 that was gonna wipe me out, "Do you have money?" and he'd chuckle and say, "No."

    That Guy

    We have a guy I'll call "That Guy" or TG because he really does believe that retail workers are below him. He'll try to explain things to us like "that's just how it works, don't you know that?" and "This is a part of your job, you should know it since you'll be doing it the rest of your life." His MO is this: He chooses the pay inside option and pumps his gas. Then he comes in to the store and dicks around until the drive off alarm is going off. Then when we call out to him to see who was on that pump he takes his sweet time coming up to the counter. I refuse to allow the beeping to stop in the mean time because I want EVERYONE TO KNOW WHAT THAT SOUND IS AND WHO IS CAUSING IT. Then he ambles up the counter, complains about the noise and then decides he wants to pay for his stuff he just had rung up BEFORE paying for his gas so he can use the rewards. Makes sense, I understand. But it's not what he does, it's what he says, how he says it, and the fact that he can take enough time in a C-Store so that the drive off alarm goes off and stays going for a very long time. THAT is inconsiderate. One of these days I'm just going to go off on this guy because that sound haunts my dreams. There's no way to make it stop and still ring up other customers without either paying for it or marking it as a drive off.

    The Dark Side

    Had a former employee steal gas from several different stores. She's unlucky if she comes to mine again. She's going down if she comes to mine again. I'm not forgiving when it comes to this.

  • #2
    Now for That Guy, If you could get a friend to come in a few times when he normally does, then the next time he pulls that Excretment, your friend says, nice and loud in a friendly tone 'Say Buddy? Have you seen your Doctor about your memory loss? Every time you come in here you forget to pay for your gas until the alarm goes off. You look kind of young to be going senile. Better talk to the Doc soon, see if they can delay it."

    Comment


    • #3
      Quoth Gaki View Post
      There are five one dollar bills in my drawer and nothing else

      "This is what I got. I can't even break a 20."

      I would look at my CW and say after a person handed me a 20 that was gonna wipe me out, "Do you have money?" and he'd chuckle and say, "No."
      This is utter failure on the part of management. To have tills that are unable to make change to that degree is utterly ridiculous.

      At The Bar, we have hefty enough tills where this is rarely a problem, but if we find ourselves swamped and running low on fives, ones, tens, quarters, whatever, we can all a manager over, hand them a large bill (or 2 or 3 if necessary) and they'll head off to the office to get us change. Why? Because that's the way it should be done! Yeah, I like working for my bar.

      Five ones? Complete and abject failure on management's part to let it get to that point, and to never correct. I cannot blame customers for being unamused with this situation. Yeah, 100's are sometimes a bitch to break, but if you consistently cannot break 20's, something is direly wrong.

      Quoth Gaki View Post
      One of these days I'm just going to go off on this guy because that sound haunts my dreams.
      Why wait?

      "Sir? Sir? HEY, DUDE! YOU NEED TO PAY FOR YOUR GAS NOW SO WE CAN SHUT OFF THE DAMN DRIVE OFF ALARM. YOU'VE HAD ENOUGH TIME TO GET YOUR STUFF IN THE STORE, AND IF YOU NEED MORE TIME TO SHOP, YOU'LL NEED TO DO SO AFTER YOU PAY FOR YOUR GAS!"

      "The Customer Is Always Right...But The Bartender Decides Who Is
      Still A Customer."

      Comment


      • #4
        Quoth Jester View Post
        This is utter failure on the part of management. To have tills that are unable to make change to that degree is utterly ridiculous.

        At The Bar, we have hefty enough tills where this is rarely a problem, but if we find ourselves swamped and running low on fives, ones, tens, quarters, whatever, we can all a manager over, hand them a large bill (or 2 or 3 if necessary) and they'll head off to the office to get us change. Why? Because that's the way it should be done! Yeah, I like working for my bar.

        Five ones? Complete and abject failure on management's part to let it get to that point, and to never correct. I cannot blame customers for being unamused with this situation. Yeah, 100's are sometimes a bitch to break, but if you consistently cannot break 20's, something is direly wrong.
        This would actually be my fault except for the fact that I'm on the lottery register and if someone gets a winner that wipes me out, I can do literally nothing. I'm the one that buys myself change so it would be up to me. Generally we dobt even have a manager in most of the time so don't take it out on him. I had a 100 dollar lottery winner and after that I have no say in how much is in my drawer.

        Comment


        • #5
          The best part is, especially at low-volume stores, the tils will be kept as low as possible (meaning, anything bigger than a 20 gets cash-dropped *immediately*, and 20's are taken as soon as you have more than five)...and yes, most managers at places like these where I've worked ARE dumb enough to take EVERY twenty, rather than leaving 4 or 5 in there, even when the til is low on 1/5/10's x.x
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

          Comment


          • #6
            Quoth Gaki View Post
            Generally we dobt even have a manager in most of the time so don't take it out on him. I had a 100 dollar lottery winner and after that I have no say in how much is in my drawer.
            Still a failure on management, and here's why: if they know you pay lottery winners out of your drawer, and know that a hundred dollar winner can and will wipe out your drawer, you should have a larger drawer to deal with it, or a way to replenish your drawer if such a thing happens.

            The fail is still a fail.

            "The Customer Is Always Right...But The Bartender Decides Who Is
            Still A Customer."

            Comment


            • #7
              Quoth Jester View Post
              Still a failure on management, and here's why: if they know you pay lottery winners out of your drawer, and know that a hundred dollar winner can and will wipe out your drawer, you should have a larger drawer to deal with it, or a way to replenish your drawer if such a thing happens.

              The fail is still a fail.
              Even that is corporate's fault. My manager has no say in that one either. But corporate fails on so many levels that this is really just another tick on their record. If a supervisor from corporate comes in and I have more than 150 in my drawer I get written up and I think they've switched it to if you have ONE SINGLE TWENTY in your drawer EVEN IF YOUR DRAWER IS LOW you get written up. Some of us keep a stash under our drawer but with people forgetting that they put them there and then 100 dollars suddenly going missing (it's under the drawers, dingus) in the paperwork, they've put a stop to that.

              There are so many variables at work in terms of the drawer and the levels of money in it that it is entirely possible to have things go catastrophically wrong (run completely out of money, blah blah blah...) But honestly I have ways of making sure that things like that don't happen. This only happened because the woman who won the lottery thing wouldn't tell me how much she won (she refused twice) and then wouldn't allow me to give her a money order instead of cash, she started a bitch-fit that she came in for cash and "goddamnit" we'd give her cash.

              Comment


              • #8
                Why wouldn't they simply pay the lottery out of the cursetomer service desk (which they might already be doing) and pull winnings directly out of the safe if they're over, say $40?
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment


                • #9
                  Maybe I misunderstand, but aren't you a convenience store? Because most stores around here barely keep any cash in the register, I see them dropping bills in the safe constantly. Of course my neighborhood has had a few robberies too...
                  A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

                  Comment


                  • #10
                    I am a convenience store, yes, so I don't have a customer service desk or anything else, I'm strictly prohibited from having more than a certain amount of money in my drawer at any given time in the case of robberies etc. The lottery register does all sorts of things other than lottery in my store so we're just subject to the whims of everyone flooding that particular drawer with their stupidity.

                    Comment


                    • #11
                      Quoth Gaki View Post
                      Even that is corporate's fault. My manager has no say in that one either.
                      Quoth Gaki View Post
                      I am a convenience store, yes, so I don't have a customer service desk or anything else, I'm strictly prohibited from having more than a certain amount of money in my drawer at any given time in the case of robberies etc.
                      Whether it's corporate or store management, it is still a management failure, as in not the fault of the employees. Corporate is, after all, upper management.

                      Yes, I understand that as a convenience store you don't want as much money is your drawer as, say, a restaurant or bar or supermarket may have. But to have nothing in place so that a drawer short on change can have that issue be corrected or adjusted is simply stupid.

                      Or as I said, failure.

                      But then, I don't expect that much intelligence from those who run convenience stores. They're there for the quick buck, and they make it. Why worry about any issues your frontline employees may have?

                      Yet another reason I'm glad I work where I work.

                      "The Customer Is Always Right...But The Bartender Decides Who Is
                      Still A Customer."

                      Comment

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