I want to see the manager - oops [long]

[Amadan]

Great story from the other day, it would appear our manager has a spine.

<back story - long, feel free to skip>

Our General manager has never really had to deal with customers to a huge extent except when we've been really stuck staffing wise. Our ass manager does sometimes but we try and restrict this as she would bankrupt us (she have even refunded a "faulty" pc, ie one the customer got infected with a virus from dodgy downloads 6 months AFTER the 12 month warranty!).

Recently though our staffing budget has been cut repeatedly so we've never replaced any customer disservice staff when they've left. Added to this we have one full timer (out of two) who continually phones in sick and is generally a complete waste of space.

We have two full time techs, of which I'm the lead and also responsible for the customer disservice staff meaning that although both techs are able to able to cover the customer service desk we hardly have time to get all our jobs done let alone deal with all customer issues.

More and more our two managers are having to get directly involved (instead of just being "go to" in case of problems) with customer service issues in an attempt to cover staffing.

Also no one in store wears anything that designates "rank", there are various different uniforms but they are related to specialisation (tech/Customer service versus sales etc)

</back story>



I was walking in the other day to see a 40ish guy with laptop in hand (not even boxed) storming out screaming about how he spends thousands of pounds and he'll never come back.

Apparently he'd tried to return it 12 days after buying it as he "didn't like it" (but used and thrown out the box), got our general manager and had a discussion with the following being said...

C = Customer
GM = Manager

C: Well I don't like it, I want a refund
GM: You have used it and don't have the box, if there's something wrong with the machine we can look at it but otherwise we wouldn't consider a refund
C: I don't like you, I want to speak to someone else
GM: Well I'm the store manager, so you're unlikely to get another answer

<Queue customer storming out>

GM to me when I walked in: Bloody chancer, he can f**k off if he thinks he's going to get a refund and if he thinks he can speak to people like that in here again he'll get banned.



Who would have guessed - I suppose we'll have to get her on the desk more often. On a vaguely related note, why to sucky customers never expect/believe a 5 foot 1 inch woman to be the manager?

[plantlvr]

Good manager you got there, can you clone her and send her over to California?

[mharbourgirl]

On a vaguely related note, why to sucky customers never expect/believe a 5 foot 1 inch woman to be the manager?

Okay, here's the downlow: A shark is obviously dangerous. Huge, eleventy teefs, can smell blood from 40 kms away. Inspires respect just from existing.

How many people, though, assume that the cat sprawled on its back is asking for tummy rubs and are thoroughly surprised when the cat mauls their hand and they need to go for a rabies shot and stitches?

We short women don't LOOK dangerous. It's assumed we aren't. And we all know what happens when you assume things.

[Raveni]

I didn't really see anything wrong with what the customer said. He didn't like her decision, appealed it, and left when he got upset. Much better than the ones who swear up a storm, don't ask for anything else after they've been told "NO", and then refuse to leave.

But kudos to her for not giving in.

[mikoyan29]

The size of an animal has no bearing on its dangerousness. For instance, a wolverine which averages about 30 pounds or so has been known to take down a moose or chase bears off kills.

Oh and, "I don't like you, can I speak to someone else", was this guy like two or something?

[Racket_Man]

We short women don't LOOK dangerous. It's assumed we aren't. And we all know what happens when you assume things.

dynamite comes in small packages

[Jay 2K Winger]

I know full well that short women are feisty. I cite my former CWs at the wholesale club, Momma Awesome and Little Momma Awesome. (Mother and daughter.) Both were short women, and both suffered no bullshit.

I like to think that shorter people are so feisty because they have the regular-sized person's energy and aggression compressed into a smaller body. Contents under pressure and all that.

[Bunny the Veggie Slayer]

(Geek Quote)

Tiny, but fierce!

[mharbourgirl]

I know full well that short women are feisty. I cite my former CWs at the wholesale club, Momma Awesome and Little Momma Awesome. (Mother and daughter.) Both were short women, and both suffered no bullshit.

I like to think that shorter people are so feisty because they have the regular-sized person's energy and aggression compressed into a smaller body. Contents under pressure and all that.

A lifetime spent being called cute, shorty, smurf (the Hubster is soooo gonna die for that one), and having little brothers who were taller than you by the time they were 11 will do that to you.

The only person in my workplace who is shorter than me is even more dangerous than I am, and she's in her 50's. Everyone is afraid of pissing us off. BTW, we get along quite well.

[dalesys]

A lifetime spent being called cute, shorty, smurf (the Hubster is soooo gonna die for that one)

We know whose whats are going to be blue...

[dragon_wings]

I'm 5'4 so not the shortest (my ex was 5'11.5 and Boyfriend is 6'3) but yesterday I went off on some dude that was pounding on the front for 15 minutes (I rent a room in a house in the ghetto and I *never* answer the door except for the landlady... My room is the only one on the first floor putting me next to the front door.) I was so pissed I was near tears. I think I put the feat of god in the dude.

[Primer]

I like to think that shorter people are so feisty because they have the regular-sized person's energy and aggression compressed into a smaller body. Contents under pressure and all that.

That explains the attitudes of small dogs! I have a Pom that weighs maybe 8 pounds, but he acts like an 80 pound Rottie!

[Fire_on_High]

The smaller ones are the feisty if not mean ones. I've seen pits and dobes who'd cheerfully roll over and present tummy, and 5 lb yappers who acted like they could take on anything.

[hotelslave]

I am 5'2. When I was Assistant Manager I was known as the hard manager. Many repeat scammers knew not to mess with me. My store was kind of like overstock.com so customers thought it was like a garage sale where they could haggle price. I refused to haggle and if they wanted a discount it had to be warranted and the only one left. Needless to say many scammers hated to come in when I was MOD.

[Jay 2K Winger]

That explains the attitudes of small dogs! I have a Pom that weighs maybe 8 pounds, but he acts like an 80 pound Rottie!

All dogs think they're big dogs. Even when presented with evidence to the contrary.