But they didn't eat all the cake

[sylvier]

A local realty company had a Customer Appreciation Day last weekend and ordered 10 16 x 24 cakes, guess they were expecting about 1,000 customers. They prepaid, got their 10% discount, and we were on it. I made all the cakes and icing the day before the event, my boss spent most of the evening doing basic assembly. On the day of the event, we had an assembly line going doing the finishing work on the cakes, and they were delivered to the site on time. At 3:00 in the aft we got a call from the company - they had three full cakes left over and were sniffing around for some kind of refund. My boss, bless him, wasn't having any of it. He told them that the Salvation Army would be glad to take the extra cakes off their hands. Don't think this realty company will be calling on us next year!

[spark]

Mmmmmcake. I'd take it off their hands! Except no, I shouldn't. My husband hates cake (the heathen!) so I'd have to eat it all myself. I might actually become sick of cake, which would be a crime.

[icmedia]

I have had catering customers who, like your realty company, ordered a specific amount of food and drink... of course, when the event was under-attended and there was food left over, they expected us to come pick it up an prorate the cost.

I always have to restrain myself from laughing in their face.

[EricKei]

I might actually become sick of cake, which would be a crime.

Just cut it up into daily C-rations (cake rations....What? ) and decorate each one to look like a different plushie that you've made. You'll never get bored of eating it that way!

As for the refund, tell them, OK, if you give us back enough ingredients -- and pay for the labor, power, gas, etc needed to make 3 more identical cakes, we'll consider a refund based on the discounted price that they paid.

And in any case, having 3 cakes left over out of 10 isn't so bad...I'm sure they could have sent each Realtor and Admin person home with say 1/3 of a cake even if they had a smallish office with only a handful of people there. Better than running out!

[Food Lady]

People who've never worked in food have no idea. There's no way you even could take back food. Who knows where it's been? How it's been handled? And yes, what about labor, gas, supplies, etc? I once had a customer (not sucky, just uninformed) who was amazed that a lot of our stuff came in frozen. I give her grace because--I asked--she had never, ever worked with food. Kind of cute, actually; her eyes got wide as saucers when I told her our soup came frozen.

[fma_fanatic]

Shoot, just bring 'em by my work. Everyone loves free food here. I always joke the best way to get rid of anything you don't want is to just leave it in the kitchen. It'll be gone by the end of the day.

[Merriweather]

Shoot, just bring 'em by my work. Everyone loves free food here. I always joke the best way to get rid of anything you don't want is to just leave it in the kitchen. It'll be gone by the end of the day.

Hubby or I have never worked in any office, military or civilian, where we couldn't dispose of any home excess by taking it in to work, LOL. Now that it's just the two of us, I'd probably never bake if I couldn't send a bunch to the office, to keep us down to reasonable amounts of food. Not to mention taking in those candy canes from the tree that no one wants, the leftover Halloween candy, Easter jelly beans........ Never yet had a dish come back from any office with any food left, LOL. Kinda makes me wonder if maybe we work in places that don't pay enough to keep everyone well fed, lol.

[Retail's Bitch]

We get customers with buyers remorse all the time. That's why we tell them. "No refunds, no changes to your order after Saturday, you can add to the order, but you can't take away."

It's personalized... It's photos of your kid... It's the same if you go and print off a bunch of mugs with your kid's picture on it. Or go and get something engraved...

Unless we've made some grievous error on our part... NO REFUNDS.

People just don't get it.