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Read the sign dammit!
So as part of our specials this week, we had a promo for Chip Brands A or B. NOT Chip brand C. It was made quite clear on the signs that we had posted.
Lady failed to read signs however and was quite adamant that Chip Brand C was part of the promotion despite the sign specifically stating that it was Chip Brands A AND B. The problem? The sign that she was arguing over was stuck in front of ONE of the flavours for Chip Brand C. Just ONE of them. Clearly it had been stuck on the wrong rack by someone who gets up at 5am to do their job....
We gave her the chips at the special price, but that wasn't good enough (federal/state law ONLY allows us to give her the first pack for free if there's an discrepancy between shelf price and checkout price. Because the sign did specifically state that it was Chip Brands A and B involved and not Chip brand C, she got them at the special price). The MOD at the time was the one who had actually gone with the decision. She then asked me to get a manager. I took great delight in ringing up the manager, who was actually the one who had answered her query in the first place!
She wasn't happy and left pissed off. Great lesson to teach your school-aged kids there lady....
Smokeshop stupidity
When you ask me for cigarettes,I need to know the following:
-The brand (or brands) you want.
-The colour of the packaging. NOT the strength. (we removed the mg content and strength labels in 2005)
-What size (i.e. 20's, 30's, 40's etc.)
-How many packets, or if you want a carton.
Several people this week failed to tell me the size when faced with the question, apparently believing me to be a mind-reader and fill in the blank for them. Quite irritating.
We also only carry ONE type of filter for roll-your-owns. Please do not get pissy with me when I say that's all we have. We do not have the space to cater for much else since we are required to sell cigars as well.
Please do not bitch to me about the government laws, or the plain packaging law that's due to come in next year. I just sell cigarettes, I am not a sponge that is required to absorb your stupidity.
Also I swear, that there must be a drought of Pall Malls lately, we keep going through the Slims like water. I filled up the rack Wednesday night and we were empty on about 4-5 of them tonight!
Random pet peeves:
-You do not need the entire checkout lane to put your trolley through. If I leave a trolley in front of the register that's not being used, there is no need to move it aside simply because you cannot plan around it. (Yes, I'm aware that there are exceptions to this and I'll accomodate those happily, it's the idiots who seem to take up the WHOLE space)
-We have not been able to do one particular function with Visa Debit cards since May 2010. If you are getting new cards, SET YOUR PIN AT THE BANK! They'll let you pick your PIN straightaway. Please do not act shocked when I tell you of this.
-If the product is listed in the catalogue as being a Rollback, we cannot do a raincheck on it. Why? Because it's staying that price permanently.
-Yes we had a special a few weeks ago limiting the sale of toilet paper rolls to a certain number. If you're that annoyed that we DARE limit the sales, then go to Cash and Carry for all I care!
-I am not a manager. I am not a manager. I have clearance to sell cigarettes. That is ALL I can do. If you don't like it, feel free to complain to my manager. She can quite happily show you that I need her to override for anything else.
-The next person who tells me to "chill out" when I am suddenly thrown in the deep end without help from my manager can go shove a rusty pole in their ass.
-We do not sell bus tickets. WHY do you keep asking if we sell bus tickets?! None of the other supermarkets do!
So as part of our specials this week, we had a promo for Chip Brands A or B. NOT Chip brand C. It was made quite clear on the signs that we had posted.
Lady failed to read signs however and was quite adamant that Chip Brand C was part of the promotion despite the sign specifically stating that it was Chip Brands A AND B. The problem? The sign that she was arguing over was stuck in front of ONE of the flavours for Chip Brand C. Just ONE of them. Clearly it had been stuck on the wrong rack by someone who gets up at 5am to do their job....
We gave her the chips at the special price, but that wasn't good enough (federal/state law ONLY allows us to give her the first pack for free if there's an discrepancy between shelf price and checkout price. Because the sign did specifically state that it was Chip Brands A and B involved and not Chip brand C, she got them at the special price). The MOD at the time was the one who had actually gone with the decision. She then asked me to get a manager. I took great delight in ringing up the manager, who was actually the one who had answered her query in the first place!
She wasn't happy and left pissed off. Great lesson to teach your school-aged kids there lady....
Smokeshop stupidity
When you ask me for cigarettes,I need to know the following:
-The brand (or brands) you want.
-The colour of the packaging. NOT the strength. (we removed the mg content and strength labels in 2005)
-What size (i.e. 20's, 30's, 40's etc.)
-How many packets, or if you want a carton.
Several people this week failed to tell me the size when faced with the question, apparently believing me to be a mind-reader and fill in the blank for them. Quite irritating.
We also only carry ONE type of filter for roll-your-owns. Please do not get pissy with me when I say that's all we have. We do not have the space to cater for much else since we are required to sell cigars as well.
Please do not bitch to me about the government laws, or the plain packaging law that's due to come in next year. I just sell cigarettes, I am not a sponge that is required to absorb your stupidity.
Also I swear, that there must be a drought of Pall Malls lately, we keep going through the Slims like water. I filled up the rack Wednesday night and we were empty on about 4-5 of them tonight!
Random pet peeves:
-You do not need the entire checkout lane to put your trolley through. If I leave a trolley in front of the register that's not being used, there is no need to move it aside simply because you cannot plan around it. (Yes, I'm aware that there are exceptions to this and I'll accomodate those happily, it's the idiots who seem to take up the WHOLE space)
-We have not been able to do one particular function with Visa Debit cards since May 2010. If you are getting new cards, SET YOUR PIN AT THE BANK! They'll let you pick your PIN straightaway. Please do not act shocked when I tell you of this.
-If the product is listed in the catalogue as being a Rollback, we cannot do a raincheck on it. Why? Because it's staying that price permanently.
-Yes we had a special a few weeks ago limiting the sale of toilet paper rolls to a certain number. If you're that annoyed that we DARE limit the sales, then go to Cash and Carry for all I care!
-I am not a manager. I am not a manager. I have clearance to sell cigarettes. That is ALL I can do. If you don't like it, feel free to complain to my manager. She can quite happily show you that I need her to override for anything else.
-The next person who tells me to "chill out" when I am suddenly thrown in the deep end without help from my manager can go shove a rusty pole in their ass.
-We do not sell bus tickets. WHY do you keep asking if we sell bus tickets?! None of the other supermarkets do!
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