All is well in SW land, for the most part. We've had a few SNAFU's, but one of which stands out in my mind.
This is from about a week or so ago. LS was out of the office in an all day meeting, and LJ had just stepped out on break.
And I get this guy.
Me: (Opening Speil)
SC: LJ please.
I canalready tell this is going to be one of [i]those[i/] calls.
Me: I'm sorry, LJ just stepped out.
SC: Is LS there?
Me: No, he's in a meeting all day
SC: Is there anyone there who can program?
Me: LJ should be back in about five minutes. . .
SC: Is there anyone there who can help me?
This whole bit with him, he sounds just angry.
Me: Well, if you can hold on. . .
SC: I know that LJ is on break or something, but I can't even afford five minutes of down time!
Whoa, whoa, whoa, whoa, hold the phone. Yes, I get your site is down. That's okay, I can deal with that. We can get you fixed. We're working on it, and LJ just stepped out side, for a smoke, taking a break from working on your goddamned site! I'm sorry you cand afford the five minutes maximum your site is going to be down!
Oh, also, hint? Copping an attitude with me isn't going to endear you with any of the rest of the staff. There are a grand total of four employees. Word travels fast, and you're quickly on your way to the black list, which is the list of people that LJ won't even touch.
I eventually convinced this class A douche nozzle that no, I can't fix your site, and neither can our our sales manager. He ended up waiting a grand total of two minutes for LJ to finish his cigarette and get into the office.
This is from about a week or so ago. LS was out of the office in an all day meeting, and LJ had just stepped out on break.
And I get this guy.
Me: (Opening Speil)
SC: LJ please.
I canalready tell this is going to be one of [i]those[i/] calls.
Me: I'm sorry, LJ just stepped out.
SC: Is LS there?
Me: No, he's in a meeting all day
SC: Is there anyone there who can program?
Me: LJ should be back in about five minutes. . .
SC: Is there anyone there who can help me?
This whole bit with him, he sounds just angry.
Me: Well, if you can hold on. . .
SC: I know that LJ is on break or something, but I can't even afford five minutes of down time!
Whoa, whoa, whoa, whoa, hold the phone. Yes, I get your site is down. That's okay, I can deal with that. We can get you fixed. We're working on it, and LJ just stepped out side, for a smoke, taking a break from working on your goddamned site! I'm sorry you cand afford the five minutes maximum your site is going to be down!
Oh, also, hint? Copping an attitude with me isn't going to endear you with any of the rest of the staff. There are a grand total of four employees. Word travels fast, and you're quickly on your way to the black list, which is the list of people that LJ won't even touch.
I eventually convinced this class A douche nozzle that no, I can't fix your site, and neither can our our sales manager. He ended up waiting a grand total of two minutes for LJ to finish his cigarette and get into the office.
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