Its Better Than I Expected! HERESY!!

[Seraph]

I just got an email regarding an ebay auction I had for a sealed item:

"This item is NOT as expected!! It looks nothing like the item in the picture, which is an unsealed <product!> Refund my credit card immediately for the amount I paid you, or I will contact ebay!!!!"

Doublechecking the auction, the item in the picture is unsealed, yes. But, in big bold letter in my description, I wrote "As described in the TITLE of this auction, the item is SEALED! The stock image used is of the item, opened. However, this is for a sealed copy!"

The best part? 95% of this item that's up for auction are opened. Sealed ones are incredibly difficult to come by since they were released so long ago. So....basically he's complaining that its in better condition than what he thought it was.

[xaenon]

I just got an email regarding an ebay auction I had for a sealed item:

"This item is NOT as expected!! It looks nothing like the item in the picture, which is an unsealed <product!> Refund my credit card immediately for the amount I paid you, or I will contact ebay!!!!"

Doublechecking the auction, the item in the picture is unsealed, yes. But, in big bold letter in my description, I wrote "As described in the TITLE of this auction, the item is SEALED! The stock image used is of the item, opened. However, this is for a sealed copy!"

The best part? 95% of this item that's up for auction are opened. Sealed ones are incredibly difficult to come by since they were released so long ago. So....basically he's complaining that its in better condition than what he thought it was.

So give him his refund - specifying that the item must be returned in UNOPENED condition. If he's so much as scratched the package - no refund for him!

[houdini]

I think you're setting your standards too high. You expected him to READ the description of an item he was going to spend money on?

And I definately second xaenon's suggestion

[Akasa]

The fail is strong on this on.

[NateTheChops]

He probably saw that episode of Judge Judy and thought he could make some easy cash and keep the product if he threatened to take action of some kind.

[Thatgirl71]

Wow, what an ass!
I have to hand it to anyone that uses ebay, there are so many SC's I couldn't even handle it anymore.

[lineswine]

Claim to back...first, or you'll take HIM to Ebay.

[Seraph]

I just got off the phone with ebay.

Big mistake on his part -- I've been making sure to contact him through the Ebay messages, so Ebay's got an entire record of his shenanigans. He went so far as to demand I refund him personally, so that this issue would disappear. So yeah, he knows he hasn't got a leg to stand on, and he's just trying to bully me.

Ebay's cust service looked over the messages, and they've now launched an investigation into him, and are going to keep an eye out for if he tries to get retributive and leave a negative feedback.

[Kristev]

Not quite. Judy would easily defeat that kind of entitled stupidity.

[fireheart]

Not quite. Judy would easily defeat that kind of entitled stupidity.

"Don't pee on my leg and tell me its raining!"

Way to go Seraph!

[Draco]

Most people would be thrilled to get an item unopened if they thought it would be otherwise... Be it tech, tools, or collectibles.

[Mr Hero]

Most people would be thrilled to get an item unopened if they thought it would be otherwise... Be it tech, tools, or collectibles.

This. I would have even noted that in the feedback coments.

[Seraph]

Update: She filed a dispute DIRECTLY through PayPal, as Ebay wouldn't give her a refund. Great. Now I'm fighting this again. :<

[hartlock10]

Hopefully PayPal will have the balls that Ebay has

[Sapphire Silk]

I just got an email regarding an ebay auction I had for a sealed item:

"This item is NOT as expected!! It looks nothing like the item in the picture, which is an unsealed <product!> Refund my credit card immediately for the amount I paid you, or I will contact ebay!!!!"

Doublechecking the auction, the item in the picture is unsealed, yes. But, in big bold letter in my description, I wrote "As described in the TITLE of this auction, the item is SEALED! The stock image used is of the item, opened. However, this is for a sealed copy!"

Sealed items are usually more valuable if they're collectible. A friend of mine gave me some Babylon 5 Micro Machines, brand new, as a Christmas gift (this was when the series was still making new episodes). He was aghast when I opened them. "They're worth more sealed!"

Never got that . . . to me, toys are to be played with.

So is this guy saying he's going to return the item? I'm not seeing that in the post.

I've had buyers unhappy with a product before. My response is the same that is in the item listing:

I will do refunds for any reason, BUT the buyer has to pay the return shipping and the item must be undamaged, and still in the original packaging (if any). I do not refund the original shipping costs.

I've had a few buyers take the refund. They don't get the money until I have the item back, though.