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It was another fun-filled crazy day at good ol' Bustice. You see, like most of the United States, it is 100-and-crazy degrees here (temperature courtesy of my manager). This, coupled with my mall's almost-nonexistent air conditioning, has been souring the moods of many customers. After all, who can be truly happy when it's 100-and-crazy degrees outside? Of course, we can all tell the super customers from the sucky customers even with the weather. Please observe tonight's Bustice Buffoon.
We have a 40%-off-the-whole-store coupon out. Pretty sweet deal if you ask me, and we're pretty lenient about our policy for people who "forgot" their coupon. Of course, y'know, telling me about such coupon would help, right?
So Bustice Buffoon (BB) comes in with his daughter (D). They do the usual shopping and whatnot, and BB isn't really into it, so he's just kinda standing right outside the store using his phone while the little girl stands in the store and shows him what she's getting. He comes in and gives her his Bustice credit card and tells her to go check out and he'll come up when he's done on the phone. D decides to come up to the register, place the Bustice card on top of the clothes she's buying, and go look at something else in another part of the store. So I ring the merchandise through and D comes back. I tell her the total and ask her to have BB come back so he can sign the credit slip. He's still on the phone, so I tell him the total and swipe the card. Because there isn't anything for him to sign, he wanders away. Then he comes back, looks at the receipt, and the following occurs:
BB: (goes to Manager S to rant about how "THIS GIRL OVERCHARGED ME BLAH BLAH BLAH)
Manager S: Retailsweetie, you're gonna hate me for what I'm about to have you do. This gentleman's daughter forgot to give you the coupon, so I told him I'd go ahead and have you do a price adjustment for him.
Me: (happily, because although it's time-consuming, a price adjustment is simple. You just return everything and then purchase it back at the lower price.) All right, sir, can I see the receipt I just gave you? I'll also need your photo ID and your Bustice card.
BB: (grumpily) Sure. Whatever.
So I do the price adjustment for BB, he's sighing as if I'm majorly inconveniencing him. I hand him back his ID and finish the return, telling him he's got $x going back on his card, etc. Then...
Me: All right, and if I could just have you sign this for me *hands him long-ass store copy* And would you like your receipt with you or in the bag?
BB: With me. *signs return slip and pushes original, unsigned CC slip back toward me.*
Me: Actually, sir, can I have you sign that for me as well?
BB: Why do I need to sign both? I ain't payin' this original amount!
Manager S: No, sir, it just processes the transaction and then gets credited back to your account with the return you just did.
BB: *looks like he still doesn't get it but signs it anyways*
Me: *bags BB's stuff and hands it to him as he pours over the original receipt and the very long customer copy of the return receipt*
BB: (As I'm about to take the customer behind him, of course) Where does it show how much I actually spent?
Me: Actually, sir, it's not going to show that. If you'd like, I can look at both receipts and calculate that for you.
BB: No. I just want to see how much it actually charged me.
So Manager S does the calculations and shows BB, but he's not satisfied so he stands at my register and does the math on his phone. Finally, he shrugs and leaves.
Moral of the story: Don't hand your kid your credit card and then walk away to talk on the phone, and don't get annoyed at the store employees who now have to fix what is, technically, your mistake.
We have a 40%-off-the-whole-store coupon out. Pretty sweet deal if you ask me, and we're pretty lenient about our policy for people who "forgot" their coupon. Of course, y'know, telling me about such coupon would help, right?
So Bustice Buffoon (BB) comes in with his daughter (D). They do the usual shopping and whatnot, and BB isn't really into it, so he's just kinda standing right outside the store using his phone while the little girl stands in the store and shows him what she's getting. He comes in and gives her his Bustice credit card and tells her to go check out and he'll come up when he's done on the phone. D decides to come up to the register, place the Bustice card on top of the clothes she's buying, and go look at something else in another part of the store. So I ring the merchandise through and D comes back. I tell her the total and ask her to have BB come back so he can sign the credit slip. He's still on the phone, so I tell him the total and swipe the card. Because there isn't anything for him to sign, he wanders away. Then he comes back, looks at the receipt, and the following occurs:
BB: (goes to Manager S to rant about how "THIS GIRL OVERCHARGED ME BLAH BLAH BLAH)
Manager S: Retailsweetie, you're gonna hate me for what I'm about to have you do. This gentleman's daughter forgot to give you the coupon, so I told him I'd go ahead and have you do a price adjustment for him.
Me: (happily, because although it's time-consuming, a price adjustment is simple. You just return everything and then purchase it back at the lower price.) All right, sir, can I see the receipt I just gave you? I'll also need your photo ID and your Bustice card.
BB: (grumpily) Sure. Whatever.
So I do the price adjustment for BB, he's sighing as if I'm majorly inconveniencing him. I hand him back his ID and finish the return, telling him he's got $x going back on his card, etc. Then...
Me: All right, and if I could just have you sign this for me *hands him long-ass store copy* And would you like your receipt with you or in the bag?
BB: With me. *signs return slip and pushes original, unsigned CC slip back toward me.*
Me: Actually, sir, can I have you sign that for me as well?
BB: Why do I need to sign both? I ain't payin' this original amount!
Manager S: No, sir, it just processes the transaction and then gets credited back to your account with the return you just did.
BB: *looks like he still doesn't get it but signs it anyways*
Me: *bags BB's stuff and hands it to him as he pours over the original receipt and the very long customer copy of the return receipt*
BB: (As I'm about to take the customer behind him, of course) Where does it show how much I actually spent?
Me: Actually, sir, it's not going to show that. If you'd like, I can look at both receipts and calculate that for you.
BB: No. I just want to see how much it actually charged me.
So Manager S does the calculations and shows BB, but he's not satisfied so he stands at my register and does the math on his phone. Finally, he shrugs and leaves.
Moral of the story: Don't hand your kid your credit card and then walk away to talk on the phone, and don't get annoyed at the store employees who now have to fix what is, technically, your mistake.
That SC wasn't taught at all that reading is fundamental. 
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