Seriously? You want a free room for this?

[Mr Hero]

Story 1:

SC starts helping himself to breakfast at 5:30 before I've barely begun putting things out. I tell him that he needs to come back at 6:00.

SC: But the clock in my room says it's 6:30
Me: (thinking: I would know what time it is. If it was past 6:00, I wouldn't be here.)

He argues a little before finally relenting. He then complains to me that he should get a free night for this. I actually laugh because I thought he was joking. Once my relief gets here, he tells her he wants a written apology and a free night for having to wake up early.

Story 2:
This one does not involve a free night. This happened Sunday night. A guest comes to the desk.

SC: There's a suspicious black man outside.

"Suspicious" black man then comes through the lobby and enters his room on the main floor.

SC: That's him!
Me: He's one of our guests.
SC: You should call security.
Me: You're welcome to call the police from your hotel phone.
SC: Don't you have security?
Me: I'm security. I'll keep an eye on things.

This seemed to satisfy her.

[NateTheChops]

Story 1: If he gets a free night for waking up early, I think I have a couple free years coming. Just saying.

Story 2: Ma'am, the 1960's called. You may want to back up your allegations with something a little more than the skin tone.

[mikoyan29]

person #1: Next time try setting your alarm clock to your watch or phone or something. Never trust a strange clock.

Person #2: I got nothing.

[notlovinit]

I think people are at a point now that they know companies bend over backwards for people so they try to find any sort of complaint (and if they can't find one they make one up) to see if they can get free stuff. It's not that they think they deserve it, just that they know the company might give in.

[HotelMinion]

The 2nd story made me lol. We had a lot of construction guys come in, in their birght orange vests and hats, rough looking men, jeans and work boots. Yes they were staying here. This old couple, about fiftyish, stares at them with this LOOK, like..."OMG are they going to KILL US?!?!?!?!" >:O So they sidle up to my counter and say, "I think you should ask those guys if they are guests here, because I think they just came in from the street!" I told them I thought they were guests, I knew we get a lot of those who's company pays us. Turns out I was right, but nothing could convince the couple they were guests. They wouldn't even eat in the same dining room with them; they grabbed a tray with food and zoomed back to their room like they were going to catch construction itis or something. Later they wrote that they ought to be compensated because they were paying for the breakfast and the "others" were eating for free. WTF

[Redbeard]

Story 1: If he gets a free night for waking up early, I think I have a couple free years coming. Just saying.

Hell, I couldn't get a free night when housekeeping took the "do not disturb" card out of the keycard slot and walked in without announcing herself!

[Jester]

Hell, I cuoldn't get a free night when housekeeping took the "do not disturb" card out of the keycard slot and walked in without announcing herself!

That happened to me in Las Vegas one morning while I was still in bed.

Well, more accurately, I was ON the bed. And very naked. Not to mention groggy--I only woke up because she came in, which was annoying, as I had put out that Do Not Disturb sign.

Yeah, I think she learned her lesson on that one.

[mikoyan29]

[QUOTE=Redbeard;929033]

Story 1: If he gets a free night for waking up early, I think I have a couple free years coming. Just saying.

Hell, I cuoldn't get a free night when housekeeping took the "do not disturb" card out of the keycard slot and walked in without announcing herself!

See now...that is a legitimate complaint so it obviously wont be honored.

[NateTheChops]

Well, more accurately, I was ON the bed. And very naked. Not to mention groggy--I only woke up because she came in, which was annoying, as I had put out that Do Not Disturb sign.

That's how I got my mom to stop entering my room when I was sixteen.

[Andara Bledin]

Hell, I cuoldn't get a free night when housekeeping took the "do not disturb" card out of the keycard slot and walked in without announcing herself!

Did you hear her remove the DND card? I've watched douchebags (kids and adults both) yank those out and put them on other doors before. Same with the hangers.

As for not knocking and announcing herself prior to entering, totally outside of protocol.

^-.-^

[Eisa]

That happened to me in Las Vegas one morning while I was still in bed.

Well, more accurately, I was ON the bed. And very naked. Not to mention groggy--I only woke up because she came in, which was annoying, as I had put out that Do Not Disturb sign.

Yeah, I think she learned her lesson on that one.

That must have been...interesting.

I got nothing on the second story. Just wow.

[MadMike]

Did you hear her remove the DND card? I've watched douchebags (kids and adults both) yank those out and put them on other doors before. Same with the hangers.

Back when we took our last cruise, I was leaving my room one day and noticed someone else's DND card in my door slot. I'm glad I noticed it or my room wouldn't have been made up. Apparently someone was playing pranks. With all there was to do on the ship, you'd think they could have found something better to do.

I think someone also filled out one of the room service forms and stuck it on our door, because I got an early morning call about an order that I hadn't placed. That one was a lot of fun because I was groggy when I answered the phone, and the caller had a very thick accent. There were literally people from all over the world working on that ship.

[JuniorMintz]

They should move the Do Not Disturb notes *into* the doors... you know, like how an airplane bathroom door says "Occupied" or "Available"? Less room for tampering that way, you'd think.

[AccountingDrone]

They should move the Do Not Disturb notes *into* the doors... you know, like how an airplane bathroom door says "Occupied" or "Available"? Less room for tampering that way, you'd think.

That is actually a very good idea.

Perhaps make a single unit that is easy to install, maybe 3 inches round, so you can use a standard size hole drill bit, and has the slidy thing as a round that you twist to make whichever word you want to appear on the outside. They could drill it in just under the peephole and room number.

[emax4]

Jester, on behalf of the commenters here at customerssuck.com, we thank you so much from the bottom of our hearts and stomachs for not posting photos of how you looked in your room in Las Vegas (at least from the cleaning lady's point-of-view.)