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The birds in the trees proclaim thy name: CHEAP
Oh, these people were fun. Just like eating a crap sammich with extra mustard is "fun."
Husband and wife/friend with benefits/fuck toy were looking at our remaining patio furniture on the floor. They asked me if we match prices, because a certain home improvement store in town is running an 11% off sale on just about everything in the store, including their patio furniture. So I tell them what our policy is: you must bring in the ad flier, the item in the flyer must be pictured and be exactly the same item we carry, and the price has to be a number, not a percentage off.
They were particularly interested in some patio chairs we had marked down to 40 bucks. Guy asks for a 20% discount on top of our clearance price.
I told him something I probably shouldn't have, but in my defense I weasel-worded it as much as I could have: "Sometimes we may give a 10% discount on display items, but it's the manager's call and if he says no, I have to follow that." So they have me call up the store manager....
....who tells me we can't give any further discount because these chairs are more or less on their final markdown and we're already losing money on them. So I tell them this.
Guy gets completely butthurt. "You promised me 10% off and you're taking it away? You'll never stay in business doing stuff like that!" I should've known he would've turn the whole discount thing around on me. I just reminded him I hadn't promised him anything.
Wife suggests they just go to the home improvement store (and I really hope they would have, because they would've paid much higher prices. Home improvement store doesn't have its patio furniture on clearance like we do.
), but husband tells her he's tired of driving around (
Then why are you bugging me for extra discounts? Either pay our price or scram! You two look like money's no object to you anyway.)
They make me summon the manager to talk to them directly. I call store manager, who sends my manager in his place, and she tries to explain things to them a second time. Eventually she agreed to give them the 10% discount on the six chairs they decided to buy, and gave a bit of a talking-to, but not much of one: "We don't give 10% off on displays any more. Just for future reference. Those two were fun to deal with.)
Apparently sometime corporate and/or management decided we're not giving extra discounts on displays which are marked down to clearance price. We used to do this figuring it would be worth it to just get the merchandise out of the store. Anyhow, this change was not announced to me, so a lot of other people in the store probably aren't aware of it either. As I always say, communication is great. We should try it sometime.
They put the chairs on hold and returned with a truck and trailer to pick them up later. I had to help bring them out to the guy. He just took his chairs and didn't say anything further about the discounts or lack of them, which is good. I figured him to be the type to try and spike the football after he's gotten his way.
I have to say though, I was curious to see if this guy would try to negotiate a 10% discount up to 11%, which would've amounted to pennies per chair.
Husband and wife/friend with benefits/fuck toy were looking at our remaining patio furniture on the floor. They asked me if we match prices, because a certain home improvement store in town is running an 11% off sale on just about everything in the store, including their patio furniture. So I tell them what our policy is: you must bring in the ad flier, the item in the flyer must be pictured and be exactly the same item we carry, and the price has to be a number, not a percentage off.
They were particularly interested in some patio chairs we had marked down to 40 bucks. Guy asks for a 20% discount on top of our clearance price.
I told him something I probably shouldn't have, but in my defense I weasel-worded it as much as I could have: "Sometimes we may give a 10% discount on display items, but it's the manager's call and if he says no, I have to follow that." So they have me call up the store manager....
....who tells me we can't give any further discount because these chairs are more or less on their final markdown and we're already losing money on them. So I tell them this.
Guy gets completely butthurt. "You promised me 10% off and you're taking it away? You'll never stay in business doing stuff like that!" I should've known he would've turn the whole discount thing around on me. I just reminded him I hadn't promised him anything.
Wife suggests they just go to the home improvement store (and I really hope they would have, because they would've paid much higher prices. Home improvement store doesn't have its patio furniture on clearance like we do.
), but husband tells her he's tired of driving around ( Then why are you bugging me for extra discounts? Either pay our price or scram! You two look like money's no object to you anyway.)They make me summon the manager to talk to them directly. I call store manager, who sends my manager in his place, and she tries to explain things to them a second time. Eventually she agreed to give them the 10% discount on the six chairs they decided to buy, and gave a bit of a talking-to, but not much of one: "We don't give 10% off on displays any more. Just for future reference. Those two were fun to deal with.)
Apparently sometime corporate and/or management decided we're not giving extra discounts on displays which are marked down to clearance price. We used to do this figuring it would be worth it to just get the merchandise out of the store. Anyhow, this change was not announced to me, so a lot of other people in the store probably aren't aware of it either. As I always say, communication is great. We should try it sometime.
They put the chairs on hold and returned with a truck and trailer to pick them up later. I had to help bring them out to the guy. He just took his chairs and didn't say anything further about the discounts or lack of them, which is good. I figured him to be the type to try and spike the football after he's gotten his way.
I have to say though, I was curious to see if this guy would try to negotiate a 10% discount up to 11%, which would've amounted to pennies per chair.
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