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Tales of woe - a collection in three parts.

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  • Tales of woe - a collection in three parts.

    You're too happy!

    Me:

    Random SC, out of nowhere: "You're too happy! You should be acting like you're working!"

    Me:

    SC: "You could at least pretend like you're working a job!"

    Me:

    SC: "What happened to the hats? Are you getting rid of all of your hats?"

    Me: ...

    SC: "You used to have a selection of hats!" SC wanders off.

    Me:



    It's not perfect enough!

    SC wants to exchange a maternity tank top.

    SC: "See, the pleats on this one are too far apart!"

    Me:

    SC: "Does this one look better?"

    Me: "Ma'am, I honestly can't tell the difference."

    SC dithers about for a minute. "I just want it to be perfect! It's a gift!"

    Me: "I think they both look fine?"

    SC wanders off.



    Now, that seems a bit harsh. True, but harsh.

    SC (60-ish and in a powered cart) zips right up to the service desk. I ask how I can help her.

    SC (aggressively): "Where are your house slippers??"

    Me: "I'm sorry, those are actually a seasonal item. We don't carry them during the summer."

    SC: "Are you kidding me?"

    Me: "I apologize for the inconvenience. Unfortunately, decisions like that are made at the corporate level -- "

    SC: "THEN YOUR CORPORATE PEOPLE NEED TO HAVE THEIR ASSES SHOT!"

    Me: "Have a nice day, ma'am."

    She zips right off in her cart. I look at my CW next to me and we both laugh for a minute or two ... About five minutes later, she came back past the service desk.

    SC (pointedly NOT looking at me): "Well, I know where I'm never going to shop again!"

    I ignore this attempt to pick a fight over something outside my control.

    SC, a few seconds later: "Well, I'll never be shopping here again!"

    I again fail to acknowledge this passive-aggressiveness, and the SC wanders off.

  • #2
    Was the cart hers or yours? If the latter, your response could have been, "Then get off the cart, we need it for paying customers."

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    • #3
      Quoth phoenixv07 View Post
      SC (pointedly NOT looking at me): "Well, I know where I'm never going to shop again!"

      I ignore this attempt to pick a fight over something outside my control.

      SC, a few seconds later: "Well, I'll never be shopping here again!"
      See, this is where I probably wouldn't be able to help myself and say, " I heard you the first time."

      It's probably a good thing I'm no longer in retail.
      Sometimes life is altered.
      Break from the ropes your hands are tied.
      Uneasy with confrontation.
      Won't turn out right. Can't turn out right

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      • #4
        mine woulda been "buh-bye now!"...

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        • #5
          How about "is that a promise??"
          "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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          • #6
            My reply'd probably be along the line "Sorry to hear that. See you next week!"
            I still miss my ex.
            But my aim is getting better.

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            • #7
              "I'm sorry you feel that way." or
              "That's your choice."

              I've used both of those on customers who have threatened to close their accounts because of corporate decisions.
              "I look at the stars. It's a clear night and the Milky Way seems so near. That's where I'll be going soon. "We are all star stuff." I suddenly remember Delenn's line from Joe's script. Not a bad prospect. I am not afraid. In the meantime, let me close my eyes and sense the beauty around me. And take that breath under the dark sky full of stars. Breathe in. Breathe out. That's all."
              -Mira Furlan

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              • #8
                We're actually not supposed to use phrases like "I'm sorry you feel that way" with our customers...the client feels it sounds phony (and it is, lol). So basically I just have to keep repeating myself to say there's nothing more I can do.
                "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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                • #9
                  "Can I have that in writing!?"
                  Fixing problems... one broken customer at a time.

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                  • #10
                    Quoth Midnight_Angel View Post
                    My reply'd probably be along the line "Sorry to hear that. See you next week!"
                    accurate though!
                    I speak English, L33t, Sarcasm and basic Idiot.

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                    • #11
                      Too bad you can't say: So you're saying you're no longer a customer? That means you're a trespasser and I need you to leave before I call the cops!

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