Shall I drive out and deliver it to you?

[Nemesis44UK]

Okay, so, I work for a company that do retail travel products. This woman phoned in and had me doing from almost the first moment.

Cast:
Me
SC
MD (Managing director/CEO)

Me: Thank you for calling blah blah, how may I help?
SC: Put me through to MD
Me: Can I take a few details, so that I can tell him who's calling?
SC: (Loud sigh) It's Dr Rhymeswithwitch
Me: One moment, please. (Engaged). Sorry madam, his line's engaged, can I help?
SC: I am good friends with MD, the thing is, my son is going to Africa tomorrow and I need a water filter.
Me: Okay, um, the quickest standard delivery we offer is pre-10am and there will be a surcharge, but we can get it to you for tomorrow.
SC: (Getting irate and louder)Tomorrow? That's no good, my son is leaving tomorrow!
Me: I'm sorry madam, If you need it quicker, the only other option is same day courier which is about £125.00
SC: WHAT?? I'm not paying that! Did I tell you I was friends with MD? I'm sure you can do something better than that.
Me: Invent a time machine? (in my head). If you are local madam, perhaps you could collect it from us, or if we have a retailer in your area, that may be easier for you. Where do you live?
SC gives me a location about 8 miles away.
Me: Okay, so we are actually the closest to you, I can put one aside for you.
SC: I AM NOT DRIVING TO YOUR LOCATION!!! I don't have time. I'm a doctoooorr (said in a very drawn out, sarcastic way.)
Me: Well, I am very sorry, madam, but we don't have any other delivery options.
SC: Couldn't you just drop one off to me?
Me: Errr, I don't think so.
SC: Sure you can, I'll wait to hear from you, but please avoid lunchtime, as I'm going out.
Me:

Her son didn't get his filter.

[Beki710]

Did she ring back to complain you didn't deliver it? Can't believe she expected that!

[Alryk]

Had one like that years ago when I worked for a pager company. I was just outside of boston. A doctor calls up on 4:30 o na friday and wants a pager for the next day since he is on call. The guy flipps out when I tell him that overnight delivery would be on Monday. Got the same 'But, I am a doctor!" attitude. He actually EXPECTED ne to drive drive oe out to him. My reply..."Sir, you are in New York City, I am in Boston. I am NOT driving a pager out to you!" Dunno what he didm but what do you want when you call at 4:30 on a friday?!?!?

[EricKei]

SC: Sure you can, I'll wait to hear from you, but please avoid lunchtime, as I'm going out.
Me:

...And whatever she was doing -- i.e., wherever she was eating -- was soooooooooo important that hse couldn't detour to swing by your office, right? I call BS on the "friend of the owner" thing, too, but then again, I always do that -- I'm right 99% of the time, too ^_^

PS, to ! We've got on tap and sweets by the boatload, so feel free to help yourself to both!

[bainsidhe]

Not to worry, she'll just ask the airline to fly on over to your building so the son can pick up his filter on his way out of the country.

[underemployeed]

I am a doctor.... it means I'm important. It also means I believe they make enough money to send someone else to do their bidding. I guess if MD was that good of a friend she would have called him directly and he could have ran it out.

[Nemesis44UK]

Thanks for the warm welcome I look forward to sharing more sucky customers with you all.

[Jay 2K Winger]

I look forward to sharing more sucky customers with you all.

Ohhh, look at the naivete. It's almost heart-breaking.

You'll learn to dread the Sucktomers. You really will.