I'm so sick of the whining

[Food Lady]

Apparently I rolled my eyes at a customer tonight. She complained that my light was off (I was cashiering at the time) and when she came up to my register, I rolled my eyes. I probably did. I get really annoyed when they do this; light off=lane closed, and for a reason. If I had told her my lane was closed, she would've complained about that.
It happens all the time. My boss was a bit on my side, as in "I know they (customers) exaggerate," but she won't be able to help me if a negative survey comes back with my name specifically on it. In that case, I'm on probation. How do you guys deal with this? How do y'all not show it on your face? I seem incapable.

[dragon_wings]

I'm surprised I haven't gotten a negative mention in a survey. Cause if I've had a bad day (or week) and/or the customer is particular stupid/sucky it's quite obvious I'm annoyed or even pissed. I just consider myself lucky so far I guess. I just don't tolerate stupidity well.

[Food Lady]

I'm the same way. I am really trying to be more patient, but I HATE when people do that. She specifically mentioned the light was off; she knew it was closed. She said to my boss that I probably wanted to go home. This was at the beginning of my shift. And even if it was at the end, and I was due to go home, I should've been able to, period. Are we supposed to live at the registers?

[AccountingDrone]

A trick my dad distilled out of some 30 years in the army ...

Concentrate on writing fuck you on the roof of your mouth with the tip of your tongue. The concentration it takes shows on your face and fakes out whomever is dressing you down into thinking you are paying attention to them. Works every time.

[MidoriDelSol]

I've had tattle tail customers say that I've rolled my eyes before when in reality I didn't. Looking away does not = rolling my eyes. Also is rolling my eyes going to cause you physical pain, is it really ruining your day that much that you need to complain about it? Of all the petty things to complain about, someone rolling their eyes at you is pretty close to the top.

[Gaki]

I can't control my face. Honestly my face will tell you you're an idiot no matter what my mouth is saying. I could be saying something completely innocent and nice and my face will be saying, "Go die in a fire." Especially when someone's rudeness takes me off guard.

I've actually been told by the next customer in line (who is invariably not an assmunch) that I looked really scary and if they were that SC, they'd be afraid of me for sure.

[underemployeed]

I've actually been told by the next customer in line (who is invariably not an assmunch) that I looked really scary and if they were that SC, they'd be afraid of me for sure.

Actually, SCs the vial beasts they are feed on our negative emotions towards them and go stronger when they find a spineless manager and let out the hurt of how mean you looked and this is supposed to be such a friendly place!

I used to get yelled at for standing around "doing nothing" when I was closing down my drawer at the C-store while my coworker had a line. Somehow, when I vocalize that it is 9:30pm.... I was supposed to leave at 9pm isn't good enough of a reason for me "not helping customers!, you know we pay your salary!"

[Syriilord]

I'm lucky in that my eyes are kind of squinty by nature. (Too many childhood years with my nose pressed against the t.v.) They never see my eyerolls. People used to tell me I looked like Brock from Pokémon, only without spiky hair

[Bright_Star]

The public at large seems to forget that those in retail are Human too. & when those in retail express any emotion of any type then the public at large gets pissed.

[b2addm]

I used to get yelled at for standing around "doing nothing" when I was closing down my drawer at the C-store while my coworker had a line. Somehow, when I vocalize that it is 9:30pm.... I was supposed to leave at 9pm isn't good enough of a reason for me "not helping customers!, you know we pay your salary!"

When it's time for me to get off work, fuck the line. That's my motto. I don't go to their jobs and hold them up at quitting time and they are NOT gonna do it to me. And like the OP, my opinion about it pretty much shows on my face. Some people look unhappy about my register being closed but I hardly ever have anybody say anything to me. They will try to start piling their crap up on my counter and I point to the sign without looking up and say, "She can get you at the other register. This one is closed." I continue to close down and completely ignore them.

[fma_fanatic]

I've had tattle tail customers say that I've rolled my eyes before when in reality I didn't. Looking away does not = rolling my eyes. Also is rolling my eyes going to cause you physical pain, is it really ruining your day that much that you need to complain about it? Of all the petty things to complain about, someone rolling their eyes at you is pretty close to the top.

No, it's not, but it's the act that makes people feel that you're deliberately disrespecting them by acting as if they're an imposition on you (general you, not specific).

[mikoyan29]

Apparently I rolled my eyes at a customer tonight. She complained that my light was off (I was cashiering at the time) and when she came up to my register, I rolled my eyes. I probably did. I get really annoyed when they do this; light off=lane closed, and for a reason. If I had told her my lane was closed, she would've complained about that.
It happens all the time. My boss was a bit on my side, as in "I know they (customers) exaggerate," but she won't be able to help me if a negative survey comes back with my name specifically on it. In that case, I'm on probation. How do you guys deal with this? How do y'all not show it on your face? I seem incapable.

I think I've said it in on another post but I'll say it here, that seems pretty asinine that you are put on probation for a negative survey. It seems like before they take a step like that, they would investigate it a little further and find out the circumstances. What is to stop a person who hates your guts from getting you fired?

[Food Lady]

^ Exactly. Their entitlement can get us fired.

[SYWRejections]

Oh, the light off = lane closed bit. Don't get me started.

I'm a cashier myself, and go through this little adventure every. single. day.

It also happens to my co-workers, who can share the exact same story: At my store, we both turn off the light and put up a chain at the end of the aisle because people just don't understand that even if I am standing here, the light being off means I can not help you.

We'll have people crawl under the chain-Yes, crawl-and then get angry when we can't help them because we're already counting our drawers for the day and want to go home. I usually get old folks and rednecks who don't understand what I have to do to get them through my line and out, so putting up with them all day, just to have them keep me from going home is enough to make me wanna scream.

But I'll go into that when I'm free to post more.

[Blade_Raver]

If your lane is closed, you could consider any customer walking up to you as a potential thief trying to steal money out of your register.

Possible excuse? Go with it.