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Excerpt from my blog on a new customer to our pharmacy. I wanted to slap this woman by the time I was done dealing with her
Okay, so picture this scene: I, the wonderful Techy, had actually been having an alright day. There was an audit earlier, but we did well and it was mostly stuff the pharmacist had to do, so I did not rightfully care about it. Then this customer showed up.
First thing she does is look at me with as snooty a look as any human being could ever even hope to muster and says, "So I've decided to join your... Program. The one for generics. And I'm thinking about switching all my stuff over here. Tell me what these here would cost," and hands over three scripts.
I look them over, point at each in turn and say, "Well this one will definitely be $9.99. I'm not entirely sure about this one here, but it'll be between $4 and $9.99 because it's somewhere in between our standard filling numb-"
"I don't want you to guess! I want to know! If I'm going to be doing this here program (yes, she really liked to put emphasis on that one word), then I want to know exactly what I'll be paying! If you don't know, then get your manager because he should know!"
Well, that's when I'll admit my tone got a bit icy. I agreed, and went behind our little divider to see if I could look up the oddball prescription. Thankfully, our company's website has a pricing tool for the discount program. Turns out it'll be $6.99. Fine, whatever. I go and inform her in my "I'm trying so hard to be nice to you that my sweet voice will give you instant diabetes" tone, then she demanded, not asked, I tell her what it would cost if it went up to a three month supply instead. Again, whatever will get you out of my fucking sight sooner. $19.89, are you happy now? Will you leave?
"And then I know this isn't a generic, but I have this card. I want you to tell me if it'll be cheaper to use that, or the ten percent discount seniors get."
"Well, ma'am... I have no way of knowing what it will cost until I try processing it..."
"Then process it now! Here's the card!" She handed me the card and started to head off. "While you're doing that, I'm going to test my blood pressure."
Yeah, and I'm sure it'll be through the fucking roof, you obnoxious biddy, I thought to myself as I scanned in the prescriptions. We went through the data entry process, the pharmacist checked it, and got the price to give to her. I didn't hear what she said, but I guess she didn't like it, because she demanded the script back. She was going to have us fill the other two, however.
I love how this entire time, this woman never asked us to do anything. Everything out of her mouth was a command in the most condescending tone manageable, and she acted as though her gracing us with her presence should be applauded and worshiped until the end of days.
I guess she's replaced Test Strips as my new "favorite" customer.
Okay, so picture this scene: I, the wonderful Techy, had actually been having an alright day. There was an audit earlier, but we did well and it was mostly stuff the pharmacist had to do, so I did not rightfully care about it. Then this customer showed up.
First thing she does is look at me with as snooty a look as any human being could ever even hope to muster and says, "So I've decided to join your... Program. The one for generics. And I'm thinking about switching all my stuff over here. Tell me what these here would cost," and hands over three scripts.
I look them over, point at each in turn and say, "Well this one will definitely be $9.99. I'm not entirely sure about this one here, but it'll be between $4 and $9.99 because it's somewhere in between our standard filling numb-"
"I don't want you to guess! I want to know! If I'm going to be doing this here program (yes, she really liked to put emphasis on that one word), then I want to know exactly what I'll be paying! If you don't know, then get your manager because he should know!"
Well, that's when I'll admit my tone got a bit icy. I agreed, and went behind our little divider to see if I could look up the oddball prescription. Thankfully, our company's website has a pricing tool for the discount program. Turns out it'll be $6.99. Fine, whatever. I go and inform her in my "I'm trying so hard to be nice to you that my sweet voice will give you instant diabetes" tone, then she demanded, not asked, I tell her what it would cost if it went up to a three month supply instead. Again, whatever will get you out of my fucking sight sooner. $19.89, are you happy now? Will you leave?
"And then I know this isn't a generic, but I have this card. I want you to tell me if it'll be cheaper to use that, or the ten percent discount seniors get."
"Well, ma'am... I have no way of knowing what it will cost until I try processing it..."
"Then process it now! Here's the card!" She handed me the card and started to head off. "While you're doing that, I'm going to test my blood pressure."
Yeah, and I'm sure it'll be through the fucking roof, you obnoxious biddy, I thought to myself as I scanned in the prescriptions. We went through the data entry process, the pharmacist checked it, and got the price to give to her. I didn't hear what she said, but I guess she didn't like it, because she demanded the script back. She was going to have us fill the other two, however.
I love how this entire time, this woman never asked us to do anything. Everything out of her mouth was a command in the most condescending tone manageable, and she acted as though her gracing us with her presence should be applauded and worshiped until the end of days.
I guess she's replaced Test Strips as my new "favorite" customer.
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