Tweet
So, Bustice gets a lot of business during back-to-school season. I've got three short tales from today, but as I'm working doubles 5 days this week (and it's tax-free on clothes this coming week) I'll have more.
Attention span of a fly
The whole store's 40% off. We have huge-ass posters and signs all over the store that say so. It says so on our website. We've even mailed out little postcards that say that the entire store is 40% off. And we include it in our phone greeting. So, really, unless you are both illiterate and deaf (and I have yet to encounter anyone who is truly either of these things, let alone both), you shouldn't be able to miss it.
So of course, I get a phone call today...
Me: The whole store's 40% at Bustice, this is RetailSweetie, how can I help you?
Caller: Yes, hi, is the whole store 40% off right now?
Me: Nope. Of course not. Don't know what you're talking about. Yes ma'am it is.
What's the difference between ignorance and apathy?
I don't know and I don't care!
So I'm at the register taping up a box of sweaters. It's not very important, and it's certainly something I can put down if I'm needed by a customer. A little girl comes to the cashwrap and asks how much something is, so I tell her. I look up, and there is a girl standing on one of our step ladders pulling boots down to try on (which, of course, is demolishing our boot wall). This is a biiig no-no. The step ladder wasn't even out (it was against a wall and folded up), and has "Employee Use Only" marked very clearly on it. I run over and ask if she needs any help, and her grandmother looks at me and says "It's okay, I'm watching her." I respond with "Actually, ma'am, she can't be up there, it's a huge liability issue."
The grandmother's response? "Oh, I know. I just couldn't find anyone to help us."
Listen, lady, I'm sorry we don't have a brand rep strategically placed every five feet to bow to your every whim, but my manager and coworker were out on the sales floor ready to help you. Heck, I was fifteen feet away, clearly not doing anything that couldn't be done later.
PANTS
I think one of GK's drooling pants-hounds escaped over the Canadian border and all the way into my store.
A woman approached the cashwrap to inquire about the lengths of our jeans. I understand that little girls come in all shapes and sizes and that some are very short for their overall body size. Unfortunately, Bustice doesn't carry short-legged jeans. At first I wasn't sure what she meant by "different lengths of jeans," so I asked her to elaborate. She was bitchy with me the whole time. "Do you have three lengths of jeans or not?" Well, technically, yes, but not exactly. Unfortunately, I'm not quite sure how to explain how it equates, and I can't see where my manager has gotten off to. Before I can offer to find someone else who can better assist her, the woman mutters that she'll just have to look somewhere else and stomps off. I tried to help, I really did, I just didn't know how to explain it.
B-Buck Suck
I know I've written a thread about B-bucks. Quite frankly, I loathe the damn things. They're useful for the customers, sure, but it causes so much asshatery that it's more annoying than appreciated.
My spiel when explaining B-Bucks: "$25 towards a $50 purchase good for the dates on the bottom. There are two separate sets of dates [Because each B-buck comes with a Fun card, which is the same thing but for other dates]. Everything you need to know is on the back in case you forget, and they're also good online."
It's not that difficult of a concept, right? *looks at URL* Oh. Right. That explains it. Although it really isn't that difficult of a concept since most customers seem to understand that you can't use both a 40% coupon and a B-buck, or that the B-buck doesn't start until the 16th of this month. My customer today, though, was irritated and argumentative about the fact that she couldn't use her B-buck today, even though (a) The whole store's already 40% off and (b) The B-buck hasn't even started yet, nor will it start until the 40% off is already finished. Finally, she just kinda accepted what I was saying and left. But seriously, just read the damn card!
As a side note...
I didn't go to public school, so I don't know what the kids are allowed to use in school. I would assume by my own elementary/middle/high school's standards that rolling bookbags are allowed, but impractical if your daughter has to walk up and down stairs. No, I don't know how much can fit into our bookbags, I don't keep middle-school textbooks in my locker at work. Or anywhere really. Call the school and ask, I betcha they'll know.
Attention span of a fly
The whole store's 40% off. We have huge-ass posters and signs all over the store that say so. It says so on our website. We've even mailed out little postcards that say that the entire store is 40% off. And we include it in our phone greeting. So, really, unless you are both illiterate and deaf (and I have yet to encounter anyone who is truly either of these things, let alone both), you shouldn't be able to miss it.
So of course, I get a phone call today...
Me: The whole store's 40% at Bustice, this is RetailSweetie, how can I help you?
Caller: Yes, hi, is the whole store 40% off right now?
Me: Nope. Of course not. Don't know what you're talking about. Yes ma'am it is.
What's the difference between ignorance and apathy?
I don't know and I don't care!
So I'm at the register taping up a box of sweaters. It's not very important, and it's certainly something I can put down if I'm needed by a customer. A little girl comes to the cashwrap and asks how much something is, so I tell her. I look up, and there is a girl standing on one of our step ladders pulling boots down to try on (which, of course, is demolishing our boot wall). This is a biiig no-no. The step ladder wasn't even out (it was against a wall and folded up), and has "Employee Use Only" marked very clearly on it. I run over and ask if she needs any help, and her grandmother looks at me and says "It's okay, I'm watching her." I respond with "Actually, ma'am, she can't be up there, it's a huge liability issue."
The grandmother's response? "Oh, I know. I just couldn't find anyone to help us."
Listen, lady, I'm sorry we don't have a brand rep strategically placed every five feet to bow to your every whim, but my manager and coworker were out on the sales floor ready to help you. Heck, I was fifteen feet away, clearly not doing anything that couldn't be done later.
PANTS
I think one of GK's drooling pants-hounds escaped over the Canadian border and all the way into my store.
A woman approached the cashwrap to inquire about the lengths of our jeans. I understand that little girls come in all shapes and sizes and that some are very short for their overall body size. Unfortunately, Bustice doesn't carry short-legged jeans. At first I wasn't sure what she meant by "different lengths of jeans," so I asked her to elaborate. She was bitchy with me the whole time. "Do you have three lengths of jeans or not?" Well, technically, yes, but not exactly. Unfortunately, I'm not quite sure how to explain how it equates, and I can't see where my manager has gotten off to. Before I can offer to find someone else who can better assist her, the woman mutters that she'll just have to look somewhere else and stomps off. I tried to help, I really did, I just didn't know how to explain it.
B-Buck Suck
I know I've written a thread about B-bucks. Quite frankly, I loathe the damn things. They're useful for the customers, sure, but it causes so much asshatery that it's more annoying than appreciated.
My spiel when explaining B-Bucks: "$25 towards a $50 purchase good for the dates on the bottom. There are two separate sets of dates [Because each B-buck comes with a Fun card, which is the same thing but for other dates]. Everything you need to know is on the back in case you forget, and they're also good online."
It's not that difficult of a concept, right? *looks at URL* Oh. Right. That explains it. Although it really isn't that difficult of a concept since most customers seem to understand that you can't use both a 40% coupon and a B-buck, or that the B-buck doesn't start until the 16th of this month. My customer today, though, was irritated and argumentative about the fact that she couldn't use her B-buck today, even though (a) The whole store's already 40% off and (b) The B-buck hasn't even started yet, nor will it start until the 40% off is already finished. Finally, she just kinda accepted what I was saying and left. But seriously, just read the damn card!
As a side note...
I didn't go to public school, so I don't know what the kids are allowed to use in school. I would assume by my own elementary/middle/high school's standards that rolling bookbags are allowed, but impractical if your daughter has to walk up and down stairs. No, I don't know how much can fit into our bookbags, I don't keep middle-school textbooks in my locker at work. Or anywhere really. Call the school and ask, I betcha they'll know.
Even college sucks when you have all the classes in one day that require the half-a-ton textbooks and you live off-campus. I loved living in the dorm, I could drop shit off. 
Comment