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It's been a while since I posted. I actually was on vacation for a week and just got back to work yesterday (a closing double, WHAT FUN) and this "gentleman" decided to welcome me back. He was my last customer of the night.
Cast:
Me:
CW: "Sherry", one of the servers, the one who handled this party
SM: Skinflint McGee
Now, SM was one of two people paying for a party of eight. The first gentleman was a regular customer. He brought up his ticket, I punched in the numbers, his total came up (36 something), he paid, he left. SM is right behind him. He brought up his ticket, I punched in the numbers, his total came up (49.07, I think). Cue this awesomeness:
SM: Wait, THAT'S my total?
Me: Yes...*I flip the ticket around so I can gear up to explain what everything is*
SM: *interrupts* No, no, I trust what she wrote on the ticket, but isn't that a little high? It was just me and my two little girls who were under the age of twelve.
Me: *look at the ticket again, noticing an extravagant amount of side orders...Time to put on the sympathy face* Oh, I see. Yes, it does add up fast.
SM: What?
Me: Well, see, the sandwiches you ordered don't come with side items...
SM: I didn't ORDER any sandwiches. Except the ham sandwich. All I got was that and a special.
Me: There's two sandwiches and a pork platter on this ticket, dude. Okay, well, let me go get your server.
I go and fetch Sherry from where she's busing the tables. She comes up, I explain the problem as I understand it (he thinks he ordered a special, which is 3.99, instead of the pork platter, which is 9.95).
CW: Well, the only thing on this ticket that could have been the special is the pork platter, right here. *She explains the difference between the special and the platter*
SM: So it's a difference of two sides!?
Me: Well, the platter also has twice as much meat on it--
He talked RIGHT over me. Like I wasn't even talking.
SM: This is WAY too much to be feeding just myself, my wife, and my two little girls under the age of twelve.
It continued like this for a while. I'll spare you the entire verbatim conversation. Sherry offered to get him the manager; he refused. He continued bitching about the price, in that "What are you going to do to fix it" kind of tone. I explained that we don't set the prices, so there's nothing we CAN do. Then he lets fly with THIS gem:
SM: Oh, I understand, I'm in the restaurant business too! But don't you think this is a little exorbitant??
I offered him the number for corporate, so he could call and talk to Mr. Owner about the prices, since Mr. Owner is the one that sets them. He refused. Then he says:
SM: Well, what are you going to do? This is the difference between me buying dinner for just me and my two little girls, who are both under the age of twelve (yes, he said that a lot, and yes, he did neglect to mention his wife eating EVER again) and us never coming back here.
Me: Well, I'm sorry you feel that way--
SM: *cuts me off AGAIN* You're sorry I feel that way??
Me: Well, there's nothing I can do. Like I said, we don't set the prices. Mr. Owner sets the prices.
SM: *HUFF* FINE. *He throws his AmEx down on the counter* Let it rip then.
I check him out. He stiffs the waitress completely. (She made 8 dollars on what turned out to be an 86ish dollar table.) He storms out.
We counted. He ordered EIGHT 1.99 sides. Four drinks, also 1.99 each. Two half ears of corn, 1.09 each. That's 26 dollars right there, dude.
Also, he made such a huge deal out of how his little girls were under twelve. I don't care. They don't get free drinks unless they're under six, and we don't do children's sandwiches. You should have ordered something else.
My bf, the cook, got mad and told me next time someone was yelling at me that I should come get him. I told him I tuned this d-bag out as soon as he refused the only assistance I could offer, the number for corporate. He just wanted something free.
Just...What kind of douchebag works in the restaurant business, comes into a restaurant and stays past closing (he knows how much it costs to keep everyone there for an extra hour) then stiffs the waitress (he knows she's working for 2.50 an hour)!? Not to mention he apparently came from Destin, which has WAY higher prices than THIS little podunk town!
Anyway.
I've been sitting on this one for a while, because I didn't really think it was worthy enough to post on its own.
I was working as cashier, and a lady comes in and indicates she has a to go order. I make my way to the cashier's cave, and by the time I've gotten there there's a guy waiting to pay his check. I look back and forth between them, with the "who's first?" look. The guy steps back so the lady can step forward.
She, instead of stepping forward to place her order, goes and sits down on the bench (effectively removing herself from the line).
I shrug and check out the guy. While I'm doing that, a short line forms. Lady and her friend begin speaking in an agitated manner, and they both step outside.
I'm working through the line, and she steps back inside, still not into the line, and just glares at me. I look at her and say, "Ma'am, you can get into line," trying to tell her that she doesn't have to stand there and wait.
She replies: "Well, I was here first anyway, so I guess we'll just go somewhere else." and storms out.
About forty seconds later, the phone rings. I answer. It's Lady! She wants to speak to a manager! Fine. I go and find G, and tell her, "There's a lady on the phone who wants to make a complaint about me, and I'll tell you my side of the story later."
It isn't G that comes up and talks to me about it, though. It's E, our GM. See, apparently Lady knows E. She goes to church with E. And she is demanding some sort of repercussions or free crap because I was rude to her.
I told him what had happened and he asks me two questions. 1)Did you actually take her order? No. 2)Was there any malice meant? Absolutely not. As far as I know I didn't get written up or anything for it.
On the plus side, E now has to grow a spine, because "Amy", our most senior server (11 years!!) told him that without fail, his church-buddies come into this restaurant and treat EVERYONE like crap because they "know E".
(Also, the two customers that witnessed this exchange were both on my side. The one that I was ringing up when she stormed out said, "Don't worry about it. No matter what you do, some people will never be happy, and all you can do is be sorry for them that their life is that way."
)
Cast:
Me:
CW: "Sherry", one of the servers, the one who handled this party
SM: Skinflint McGee
Now, SM was one of two people paying for a party of eight. The first gentleman was a regular customer. He brought up his ticket, I punched in the numbers, his total came up (36 something), he paid, he left. SM is right behind him. He brought up his ticket, I punched in the numbers, his total came up (49.07, I think). Cue this awesomeness:
SM: Wait, THAT'S my total?
Me: Yes...*I flip the ticket around so I can gear up to explain what everything is*
SM: *interrupts* No, no, I trust what she wrote on the ticket, but isn't that a little high? It was just me and my two little girls who were under the age of twelve.
Me: *look at the ticket again, noticing an extravagant amount of side orders...Time to put on the sympathy face* Oh, I see. Yes, it does add up fast.
SM: What?
Me: Well, see, the sandwiches you ordered don't come with side items...
SM: I didn't ORDER any sandwiches. Except the ham sandwich. All I got was that and a special.
Me: There's two sandwiches and a pork platter on this ticket, dude. Okay, well, let me go get your server.
I go and fetch Sherry from where she's busing the tables. She comes up, I explain the problem as I understand it (he thinks he ordered a special, which is 3.99, instead of the pork platter, which is 9.95).
CW: Well, the only thing on this ticket that could have been the special is the pork platter, right here. *She explains the difference between the special and the platter*
SM: So it's a difference of two sides!?
Me: Well, the platter also has twice as much meat on it--
He talked RIGHT over me. Like I wasn't even talking.
SM: This is WAY too much to be feeding just myself, my wife, and my two little girls under the age of twelve.
It continued like this for a while. I'll spare you the entire verbatim conversation. Sherry offered to get him the manager; he refused. He continued bitching about the price, in that "What are you going to do to fix it" kind of tone. I explained that we don't set the prices, so there's nothing we CAN do. Then he lets fly with THIS gem:
SM: Oh, I understand, I'm in the restaurant business too! But don't you think this is a little exorbitant??
I offered him the number for corporate, so he could call and talk to Mr. Owner about the prices, since Mr. Owner is the one that sets them. He refused. Then he says:
SM: Well, what are you going to do? This is the difference between me buying dinner for just me and my two little girls, who are both under the age of twelve (yes, he said that a lot, and yes, he did neglect to mention his wife eating EVER again) and us never coming back here.
Me: Well, I'm sorry you feel that way--
SM: *cuts me off AGAIN* You're sorry I feel that way??
Me: Well, there's nothing I can do. Like I said, we don't set the prices. Mr. Owner sets the prices.
SM: *HUFF* FINE. *He throws his AmEx down on the counter* Let it rip then.
I check him out. He stiffs the waitress completely. (She made 8 dollars on what turned out to be an 86ish dollar table.) He storms out.
We counted. He ordered EIGHT 1.99 sides. Four drinks, also 1.99 each. Two half ears of corn, 1.09 each. That's 26 dollars right there, dude.
Also, he made such a huge deal out of how his little girls were under twelve. I don't care. They don't get free drinks unless they're under six, and we don't do children's sandwiches. You should have ordered something else.
My bf, the cook, got mad and told me next time someone was yelling at me that I should come get him. I told him I tuned this d-bag out as soon as he refused the only assistance I could offer, the number for corporate. He just wanted something free.
Just...What kind of douchebag works in the restaurant business, comes into a restaurant and stays past closing (he knows how much it costs to keep everyone there for an extra hour) then stiffs the waitress (he knows she's working for 2.50 an hour)!? Not to mention he apparently came from Destin, which has WAY higher prices than THIS little podunk town!
Anyway.
I've been sitting on this one for a while, because I didn't really think it was worthy enough to post on its own.
I was working as cashier, and a lady comes in and indicates she has a to go order. I make my way to the cashier's cave, and by the time I've gotten there there's a guy waiting to pay his check. I look back and forth between them, with the "who's first?" look. The guy steps back so the lady can step forward.
She, instead of stepping forward to place her order, goes and sits down on the bench (effectively removing herself from the line).
I shrug and check out the guy. While I'm doing that, a short line forms. Lady and her friend begin speaking in an agitated manner, and they both step outside.
I'm working through the line, and she steps back inside, still not into the line, and just glares at me. I look at her and say, "Ma'am, you can get into line," trying to tell her that she doesn't have to stand there and wait.
She replies: "Well, I was here first anyway, so I guess we'll just go somewhere else." and storms out.
About forty seconds later, the phone rings. I answer. It's Lady! She wants to speak to a manager! Fine. I go and find G, and tell her, "There's a lady on the phone who wants to make a complaint about me, and I'll tell you my side of the story later."
It isn't G that comes up and talks to me about it, though. It's E, our GM. See, apparently Lady knows E. She goes to church with E. And she is demanding some sort of repercussions or free crap because I was rude to her.
I told him what had happened and he asks me two questions. 1)Did you actually take her order? No. 2)Was there any malice meant? Absolutely not. As far as I know I didn't get written up or anything for it.
On the plus side, E now has to grow a spine, because "Amy", our most senior server (11 years!!) told him that without fail, his church-buddies come into this restaurant and treat EVERYONE like crap because they "know E".
(Also, the two customers that witnessed this exchange were both on my side. The one that I was ringing up when she stormed out said, "Don't worry about it. No matter what you do, some people will never be happy, and all you can do is be sorry for them that their life is that way."
)
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