Tweet
Yesterday, I was in from opening to close (yay overtime!). On Sunday, a covering manager had set up the float and tills, and for some reason had allocated ridiculously tiny amounts of change for the tills (my manager tends to put in £20 worth of £1 and £2 coins, and maybe £20 of £5 notes if we have any, but this covering manager (CM) is a bit stingy with the change for some reason lol). Why is it though, that people alway have large bills to break first thing in the morning?
My very second customer, a slightly chavtastic-lady with an air and expression of superiority and a gaggle of kids came up and said she wanted to buy 2 items, but seperately. Fair enough. She pays for some stuff on her card. Now, my first customer had actually wiped out my change on the first transaction as not only as the CM had put little change in, but also no £10 notes so I had to give her about £15 worth of change in coins, so when my manager topped up my till a little (leaving it owing £20), I decided that I wouldn't accept £20 notes for anything under £5 (we also do this when we suspect a lot of fakes going around). So this second customer brings up her second item, a single pack of little girls' pants, for £3.50 and tries to pay with a £20.
Me: I'm sorry but I'm not able to break a twenty at the moment, do you have anything smaller?
Chavtastic: No I don't, and I need change anyway.
Me: Well I haven't got very much as it is, I'm not able to give you it all for your change.
Chavtastic: Why not!? *huffing*
Me: Its not unusual for first thing in the morning to not have a lot of change, so sadly I'm not able to change that for you.
Chavtastic: Then YOU ought to sort it out then!!!
I actually let her see my annoyance at this point and only partly controlled my tone.
Me: Well thats not exactly my fault, is it! >(
Chavtastic: *rolling her eyes* This is bloody pathetic! I suppose I better use my card then!
*does it by card*
I WOULD have suggested she just go to the ATM nearby but she seemed to think it was a HUGE inconvience. Also, I'm sure it would have come out lairy and like "Uh, there's a bank up the road!"
She snatches her stuff and walks away without a thank you or a goodbye. I would have been more pissed off but I've been feeling chipper lately. It later transpired as well that our delivery of change from the Post Office never arrived, so its a good thing I tried to conserve our change! I went and told a colleague how rude Chavtastic had been and said to her "Everybody knows that shops have little change first thing in the morning- but then she's probably never worked a day in her life, so how would she know?"
Amusingly enough, my 3rd customer then tried to pay for something that was £8.50 with a £50 note *facepalm* I said politely that I wasn't able to break that (I had no bloody twenties and only a couple of tens!) and said "I've already had to decline a lady who tried to pay with a twenty."
Man: *face falls* I have a twenty, but thats it I'm afraid!
Me: *quick mental maths* Ah thats fine, your change will be £11.50 and I have some tens so I'll be able to do that ok.
But seriously, it wasn't even 9:30 yet and he was trying to use a Fifty XD
My very second customer, a slightly chavtastic-lady with an air and expression of superiority and a gaggle of kids came up and said she wanted to buy 2 items, but seperately. Fair enough. She pays for some stuff on her card. Now, my first customer had actually wiped out my change on the first transaction as not only as the CM had put little change in, but also no £10 notes so I had to give her about £15 worth of change in coins, so when my manager topped up my till a little (leaving it owing £20), I decided that I wouldn't accept £20 notes for anything under £5 (we also do this when we suspect a lot of fakes going around). So this second customer brings up her second item, a single pack of little girls' pants, for £3.50 and tries to pay with a £20.
Me: I'm sorry but I'm not able to break a twenty at the moment, do you have anything smaller?
Chavtastic: No I don't, and I need change anyway.
Me: Well I haven't got very much as it is, I'm not able to give you it all for your change.
Chavtastic: Why not!? *huffing*
Me: Its not unusual for first thing in the morning to not have a lot of change, so sadly I'm not able to change that for you.
Chavtastic: Then YOU ought to sort it out then!!!
I actually let her see my annoyance at this point and only partly controlled my tone.
Me: Well thats not exactly my fault, is it! >(
Chavtastic: *rolling her eyes* This is bloody pathetic! I suppose I better use my card then!
*does it by card*
I WOULD have suggested she just go to the ATM nearby but she seemed to think it was a HUGE inconvience. Also, I'm sure it would have come out lairy and like "Uh, there's a bank up the road!"
She snatches her stuff and walks away without a thank you or a goodbye. I would have been more pissed off but I've been feeling chipper lately. It later transpired as well that our delivery of change from the Post Office never arrived, so its a good thing I tried to conserve our change! I went and told a colleague how rude Chavtastic had been and said to her "Everybody knows that shops have little change first thing in the morning- but then she's probably never worked a day in her life, so how would she know?"
Amusingly enough, my 3rd customer then tried to pay for something that was £8.50 with a £50 note
*facepalm* I said politely that I wasn't able to break that (I had no bloody twenties and only a couple of tens!) and said "I've already had to decline a lady who tried to pay with a twenty."Man: *face falls* I have a twenty, but thats it I'm afraid!
Me: *quick mental maths* Ah thats fine, your change will be £11.50 and I have some tens so I'll be able to do that ok.
But seriously, it wasn't even 9:30 yet and he was trying to use a Fifty XD
Comment