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Screamers and DEB-IT cards.

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  • Screamers and DEB-IT cards.

    I don't want to kill any thread material I have now, but since I (just) found out I can post, I'm happy to share a few of my favorites:

    - Customer comes through my line. Doesn't want a Rewards card, wants to just get her stuff and go. This is fine, I understand this. She swipes her card, and tells me that it's a debit card. We don't push a certain button for this; the machine can detect this when you swipe it. The conversation went like this:

    (From what I read, I assume "SC" means Sucky Customer. Someone correct me.)

    SC: It's debit.
    Me: Oh, you tell the machine that when you swipe it.

    Of course, I meant the machine KNOWS.

    *SC leans down, her face in front of the machine.*

    SC: DEB-IT.

    I didn't want to laugh. I didn't. I turned away from her to finish my snickering. By this time, I was handing her the receipt.

    Me: I'm sorry ma'am, I didn't mean it that way. I meant that-

    *SC glares at me, grabs stuff and leaves*

    Okay, so this one wasn't a SC, more of me (accidentally) being a jerk. Haven't seen her since.

    ---

    Mom and (screaming) kid are in my line. Mom's buying a Backyardigans DVD while kid screams for candy.

    Kid: I WANT CANDY!
    Mom: No, you have your DVD, you don't need candy.
    Kid: I. WANT. CANNNNDDDDY!
    (This rang throughout the store. I had to cover my ears while she wasn't looking.)

    Mom: When we get home, the DVD is going in time out. (What?)
    Kid: NO! NO! I WANT CANDY!

    I stay silent, except for the usual "Do you have a card/How are you/Good day." I don't want to accidentally offend. During this, the kid grabs whatever candy he can get his hands on, approaches the counter, and sticks his little hand in my direction. I take the candy and hand it back to his mother, who puts it back. This repeats 4 (yes, 4) times.

    She pays and is about to leave. Kid is sitting on the floor, arms crossed, glaring at her.

    Mom: Come on, let's go home.
    Kid: I WANT CANDY!
    Mom: No, I paid already, we have to go.
    Kid: NOOOOOOOOOOOOOOOOOOOOOO!

    She walks off, thinking he'll follow. He doesn't.

    When she's out of his view, kid grabs a Hershey bar and hands it to me. I place it aside, smiling at him and shaking my head. He grabs another, and tries the same. I have a small stack of candy next to me now. What can I really say?

    Mom returns, kid sits. She grabs his arm and attempts to drag him from the store. Kid is screaming at the top of his lungs every second. She eventually lets go when they reach the door, thinking he'll follow.

    Fast as his lil' feet will carry him, he runs back to my register and grabs another candy bar, once again holding it up at me. I want to just sigh now, but I hold back. Mom comes back, forcibly picks him up, and walks out, him screaming in her ear the entire time.

    I love retail.

    I have many other stories, if these happen to go over well. They get funnier by the day.
    Last edited by SYWRejections; 08-17-2011, 02:44 AM.

  • #2
    These are great stories, the first one with the woman trying to talk to the pin pad about killed me.

    Welcome to CS!

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    • #3
      Quoth SYWRejections View Post
      (From what I read, I assume "SC" means Sucky Customer. Someone correct me.)
      Yes it does.
      That's quite a post. I can't believe that mom just stood there while the kid kept trying to get you to ring up a candy bar. I'm surprised she let that nonsense continue that long.
      BTW, here is the official CS dictionary.
      Keep the posts coming.
      I'm trying to see things from your point of view, but I can't get my head that far up my keister!

      Who is John Galt?
      -Ayn Rand, Atlas Shrugged

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      • #4
        I didn't even understand the first one right away, that she was talking to the pinpad because, well, that's an idea my mind would never have conceived of! And now my brain is broken....
        "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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        • #5
          Scotty: "Hello computer."


          That's the mouse...
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

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          • #6
            So...the kid thought you were holding all that candy for them?

            Debit lady was AWESOME.
            Oh wook at teh widdle babeh dwaggin! How cyuuute babeh dwag-AAAAAAAUUUGGGHHHH! *nom*
            http://jennovazombie.deviantart.com

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            • #7
              Quoth zombiequeen View Post
              So...the kid thought you were holding all that candy for them?
              I guess he thought I would eventually give him one if he kept trying.

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              • #8
                I only do debit when I want cash back... so I always ask the clerk "cancel for credit?" because it auto-detects the debit capabilities and occasionally you hit something else (like just pressing enter/ok) to run as a credit card. That's hilarious about the person trying to TALK to it!

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                • #9
                  Well, I at least gotta give props to number 2 for not caving in to the kid ^_^

                  My guess is, her "DVD in timeout" comment meant that he would not be able to watch it right away (it seemed to me that she was buying the DVD for her yung'un)
                  "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                  "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                  "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                  "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                  "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                  "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                  Acts of Gord – Read it, Learn it, Love it!
                  "Our psychic powers only work if the customer has a mind to read." - me

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                  • #10
                    Quoth SYWRejections View Post
                    Mom: When we get home, the DVD is going in time out. (What?)
                    I've put my kids' stuff in time-out before. Basically, the child is grounded from the item without having to sit in time-out themselves. Our daughters are still young enough that a time-out past five minutes can be a bit excessive, but sometimes we need to ban them from an item for longer. Hence the item going in time-out.

                    And I can understand why the mom wasn't really reacting to the tantrum besides saying 'no' and trying to get out of there as quickly as she could manage while still paying. Sometimes you just get tired of the fits and the best thing to do is ignore it.

                    That said...were I that mom, not long into the fit, it would've gone more like this:

                    Me: You're not getting candy, you've got a DVD.
                    Kid: I WANT CANDY!
                    Me: This is your last chance. Stop throwing a fit or you aren't getting either.
                    Kid: (assuming that threat doesn't work; it works on my kids at least) I WANT CAAAAAANNNNNNNNDY!
                    Me: Ok, you made your choice. (to cashier) we've decided not to get this. :: picks up kid and carries him bodily out of the store when he refuses to follow willingly ::

                    Fin.
                    "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                    - Gilgamesh, Final Fantasy V

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                    • #11
                      [QUOTE=SYWRejections;938083]I don't want to kill any thread material I have now, but since I (just) found out I can post, I'm happy to share a few of my favorites:





                      Mom and (screaming) kid are in my line. Mom's buying a Backyardigans DVD while kid screams for candy.

                      Kid: I WANT CANDY!
                      Mom: No, you have your DVD, you don't need candy.
                      Kid: I. WANT. CANNNNDDDDY!
                      (This rang throughout the store. I had to cover my ears while she wasn't looking.)

                      Mom: When we get home, the DVD is going in time out. (What?)
                      Kid: NO! NO! I WANT CANDY!


                      I love retail.


                      When my kids were little we did this. We had "toy jail". If the kids misbehaved or wouldn't share a toy, that toy went to "toy jail". Sentencing time was between 1 and 7 days, depending on the infraction. It worked GREAT!!!!!!!!!

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                      • #12
                        Oh the joys of card machines!

                        Kids like that are sadly not uncommon. We have a few that actually steal when they don't get their way. I've caught a few, but I'm sure I've missed many as well.

                        Our card machines are... peculiar. If you have a credit card with a chip, and you use it normally, it will only accept PIN. There is no regular option for a customer to sign instead of using PIN. However, there is a back door, so to speak. In case a chip isn't working, the machine will let you swipe after 3 error messages. (sometimes 4, but that's probably a bug) So I can insert the card wrongly 3 times, and then swipe, and the old options for using either PIN or pressing F1 to sign pop up. Peculiar, to say the least.

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                        • #13
                          Quoth Kogarashi View Post
                          I've put my kids' stuff in time-out before. Basically, the child is grounded from the item without having to sit in time-out themselves. Our daughters are still young enough that a time-out past five minutes can be a bit excessive, but sometimes we need to ban them from an item for longer. Hence the item going in time-out.
                          That's usually what my mum did when I was a kid. Except it was kind of hard to put an item itself away when the problem was that I was putting my brothers toys away while they were still playing with them.

                          Loved the Debit lady. I want to hire a new person, that would make a great prank on a newbie.. (not that I ever would, of course )

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                          • #14
                            Oh man, the number of times I've dealt with those screaming kids at CVS... One time I had a similar situation only this time I spotted the kid (about 5) steal the candy. I shouted, "Ma'am! You might want to look at what your son has in his pockets."

                            Needless to say, she was embarrassed, apologized, and I could tell that kid was having one, very long, timeout, plus hopefully a long lecture about stealing.
                            Fiancee: We're going to need to do laundry. I'm out of clean pants.
                            Me: Sounds like a job for Gravekeeper!
                            Fiancee: What?!
                            Me: Nevermind.

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                            • #15
                              Pretty laughable at the deb-it lady. I applaud the mom for trying with her son's tantrum.
                              I don't get paid enough to kiss your a**! -Groezig 5/31/08
                              Another day...another million braincells lost...-Sarlon 6/16/08
                              Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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