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I had a lady today that wasn't really a SC until the very end of my experience with her.
This Indian woman comes in, and she is dead set on buying a DS of some sort for her child. She starts asking if it can do coloring "Just like his sister's DSI XL". Of course, she has no idea what she's talking about. I think by coloring she means just opening an application and scribbling on the screen or something stupid like that.
SC: He can color with it right?
Me: I don't really understand what you mean, the XL doesn't come with a coloring application, but it's got some games where you write on the screen...
SC: Yeah he keeps stealing his sisters DS and it's time to get him a new one, he really likes coloring on the screen.
Me:?? Well....you could always get a coloring game for any of these DS.
SC: Bla bla bla what's the difference between them all?
Me: Explains to her the differences.
She decides she wants a 3DS because of the new lower price. And then she drops the bomb, she is intending on buying this FOR HER 3 YEAR OLD SON.
Me:
Now mind you, I'm a good person. I talk customers out of purchases (and into others) all the time. This is no exception, I start trying to talk her out of it.
Me: Well, Nintendo recommends the DS starts at 6 and up, and the 3D effect should not be used until they turn 7 because it can hurt their eyes.
SC: (Goes in ear and out the other) Yeah but he really wants one...
And so we go back and fourth while she starts asking about what games would be good for him. She spends sooooo much of my time picking my brain and getting my suggestions on buying this 3DS. I try to tell her that most of the games require SOME reading skills and there's nothing appropriate for a 3 year old.
SC: I just want to get him something that he can have fun poking around on the screen.
Me: (Tries to suggest some Nick Jr. games like Dora and Diego and a Sesame Street game)
SC: Mmmm yeah, he's smarter then that.
Me: (Huge WTF face)
At this point I was so mentally tired of her that I just gave up the fact that her child is too young for this item and decided that if she wants to plop down 200 bucks in system and games for a 3 year old that's her prerogative. She picks out the system, 2 games, and a case and sets it at my register. She then decides to go look at some other stuff in the store and has me hold it.
About 10 minutes later she comes back. She did a complete 180 and decided on a Mobigo system, which is for 3-8 years old and has a touch screen. THIS was a good choice....after she wasted like a half hour of my time on this 3DS situation, only not to get it! At this point I didn't care, and I just wanted to ring her out and be done.
SC hands me a 50 dollar gift card. I scan it and it comes up expired. I look down at it and realize it was one of our promotional gift cards that had expired at the end of July. It CLEARLY SAYS that it is a promotional gift card and it expires on (date) on the front of the card.
Me: I'm sorry but this card expired last month.
SC: WHAT, GIFT CARDS DON'T EXPIRE!!!
Me: True, but promotional ones do, hence why it says "promotional gift card" on the front and then gives an expiration date on it.
SC: NO ONE EVER TOLD ME THAT OR I WOULD HAVE USED IT!
Me: Well we usually don't tell people, the card clearly states the terms on the front.
SC: NO ONE EVER TOLD ME NO ONE EVER TOLD ME RAWR...Rambles on in circles about how she deserves her 50 dollars despite not taking any responsibility for reading her card.
Me: Well this has happened before and there is absolutely nothing we can do at the store level to fix this, you have to call corporate. (Who will tell her she's SOL)
SC: Demands manager
Manager comes over and keeps it real, in possibly the sternest way possible. I am so happy for manager right now telling this lady that she's basically retarded.
She finally pays another way and leaves without so much as a thank you.
WTF indeed.
This Indian woman comes in, and she is dead set on buying a DS of some sort for her child. She starts asking if it can do coloring "Just like his sister's DSI XL". Of course, she has no idea what she's talking about. I think by coloring she means just opening an application and scribbling on the screen or something stupid like that.
SC: He can color with it right?
Me: I don't really understand what you mean, the XL doesn't come with a coloring application, but it's got some games where you write on the screen...
SC: Yeah he keeps stealing his sisters DS and it's time to get him a new one, he really likes coloring on the screen.
Me:?? Well....you could always get a coloring game for any of these DS.
SC: Bla bla bla what's the difference between them all?
Me: Explains to her the differences.
She decides she wants a 3DS because of the new lower price. And then she drops the bomb, she is intending on buying this FOR HER 3 YEAR OLD SON.
Me:
Now mind you, I'm a good person. I talk customers out of purchases (and into others) all the time. This is no exception, I start trying to talk her out of it.
Me: Well, Nintendo recommends the DS starts at 6 and up, and the 3D effect should not be used until they turn 7 because it can hurt their eyes.
SC: (Goes in ear and out the other) Yeah but he really wants one...
And so we go back and fourth while she starts asking about what games would be good for him. She spends sooooo much of my time picking my brain and getting my suggestions on buying this 3DS. I try to tell her that most of the games require SOME reading skills and there's nothing appropriate for a 3 year old.
SC: I just want to get him something that he can have fun poking around on the screen.
Me: (Tries to suggest some Nick Jr. games like Dora and Diego and a Sesame Street game)
SC: Mmmm yeah, he's smarter then that.
Me: (Huge WTF face)
At this point I was so mentally tired of her that I just gave up the fact that her child is too young for this item and decided that if she wants to plop down 200 bucks in system and games for a 3 year old that's her prerogative. She picks out the system, 2 games, and a case and sets it at my register. She then decides to go look at some other stuff in the store and has me hold it.
About 10 minutes later she comes back. She did a complete 180 and decided on a Mobigo system, which is for 3-8 years old and has a touch screen. THIS was a good choice....after she wasted like a half hour of my time on this 3DS situation, only not to get it! At this point I didn't care, and I just wanted to ring her out and be done.
SC hands me a 50 dollar gift card. I scan it and it comes up expired. I look down at it and realize it was one of our promotional gift cards that had expired at the end of July. It CLEARLY SAYS that it is a promotional gift card and it expires on (date) on the front of the card.
Me: I'm sorry but this card expired last month.
SC: WHAT, GIFT CARDS DON'T EXPIRE!!!
Me: True, but promotional ones do, hence why it says "promotional gift card" on the front and then gives an expiration date on it.
SC: NO ONE EVER TOLD ME THAT OR I WOULD HAVE USED IT!
Me: Well we usually don't tell people, the card clearly states the terms on the front.
SC: NO ONE EVER TOLD ME NO ONE EVER TOLD ME RAWR...Rambles on in circles about how she deserves her 50 dollars despite not taking any responsibility for reading her card.
Me: Well this has happened before and there is absolutely nothing we can do at the store level to fix this, you have to call corporate. (Who will tell her she's SOL)
SC: Demands manager
Manager comes over and keeps it real, in possibly the sternest way possible. I am so happy for manager right now telling this lady that she's basically retarded.
She finally pays another way and leaves without so much as a thank you.
WTF indeed.
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