Odd Hangup...

[PW_Elle]

Okay, this one was just weird...

I answered the phone, and a lady tells me she needs an appliance pickup. About this time, my second line rings, and I put the first lady on hold to answer that one, asking them to hold. They do. I switch back to appliance lady.

The other person holds the whole time (all of one minute), and then I switch back to them. My words, "Thanks for holding, how can I help you?"

Their response? "Aw, okay." *click*



Why hold if you're just going to hang up?

-Elle

[tollbaby]

maybe she forgot who she was on the phone with? Or maybe the "oh okay" was for someone else.

[UncleImpy]

I've worked in Microsoft's call centers for almost 9 years now, and they don't stop being strange, trust me

People who start screaming the second they hear my voice, about how dare Microsoft accuse them of being a criminal (They saw an 'illegal operation' shutdown warning).

People who call Microsoft because their new PS3 isnt working (Hello? Microsoft doesnt produce ALL electronics....).

What's worse are customers that are referred to us by a third party for something that clearly has nothing to do with us:

Confused: Uh, Verizon told me I needed to call you because I cant connect to the internet?

Me: Okay, what operating system are you using?

Confused: RedHat Linux...

Me: ......and you understand that we do not manufacture nor support any version of Linux?

Confused: Yeah?

Me: So was there some specific reason why Verizon told you to call us for something that isn't our product and that noone here is trained in supporting?

Confused: Maybe I should call them back.

Me: Sounds like a plan. Have a nice day!


All the time. ALL THE TIME. Sigh.