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Here's a few SCs from my day today:
Patience Please
There were 3 people first on the Uscan, and the whole time I heard them yelling about sales not coming off and how it's stupid that you can't scan multiple items at a time. They got fed up and cancelled their order and came to my line. Turns out that they were complaining because chips and their sodas they had weren't coming to the full sale price (our system puts the sale at the price after the limit for the full sale first and then when we hit total/customer hits PAY NOW on Uscan an extra amount is taken off to make the full sale price). The one guy with them was dropping f-bombs before just about every word and had me take off ALL his chips because he was one over the limit and they were 50% off and not 2 for $4. Ugh.
No, we don't have express lanes. Yes, you really did save.
A man was going around the registers and asked which ones are express. I tell him that only the Uscan is express. Then he asks 4, count em 4 cashiers if register 5 is express. So finally he comes to register 5 after I tell him it's not express. Wish I didn't. He started by asking me if I could change a 20 for him and gave a really fast preference for how he wanted it. After I did his order I told him how much he saved and he went on and on about how we "make up" that amount. I tell him that it's the total of the discounts from items that were on sale (he bought pretty much all items on sale). His response is "well you say what you think it is and I will say what I think it does" and then gives me the 20 to change. I ask him how he wants it and he continues to go on about our so-called savings conspiracy! I finally get him to shut up about it and tell me how he wants the 20 changed.
A scary lack of knowledge
An older woman comes on my line with a few things. She doesn't have a store card so I ask her if she'd like one. She does, so I give her the application to get one and she decides to fill it out and get the card now. I literally had to point out or do everything on the application for her. She wrote her name in the correct order of last name first then first name after I pointed out where each goes. It all went downhill from here. She gets to the address part and has a blank stare, so then she takes out her driver's license because she can't remember her address! This woman driving is a scary thought all things considered (and no the ID wasn't one that's just for identification purposes and it was the new style my state has)! I write it down for her because she couldn't see the address on the card well enough. She also had to write down her phone number to remember what it was to put it down (although I know other people do this too). After this ordeal, her order came to $13.49. She then proceeds to pay in all quarters. She counts them out individually! By this point the two people behind her got pissed off enough to go on other lines, and I'd feel the same way really. She ended up only having $10.50 so after some thought because she couldn't decide which item to take off, I get her to take off her most expensive item to make the total under $10.
For good measure, an EW
As I was standing by my register looking for customers, a man comes up to me asking if I could get him cigarettes. I tell him no he has to go to customer service. He says "well the one person there is doing something I don't know what and the other is on the phone and I don't want to wait!" Then go the liquor store right next to us or the 7-11 a minute away unless you really can't go another 2 minutes without a cigarette (this guy already reeked of smoke).
Also, my last customers were a family that had 2 full carts of items. They only had $300 to spend. They ended up returning all of the second cart and a few items from the first.
Patience Please
There were 3 people first on the Uscan, and the whole time I heard them yelling about sales not coming off and how it's stupid that you can't scan multiple items at a time. They got fed up and cancelled their order and came to my line. Turns out that they were complaining because chips and their sodas they had weren't coming to the full sale price (our system puts the sale at the price after the limit for the full sale first and then when we hit total/customer hits PAY NOW on Uscan an extra amount is taken off to make the full sale price). The one guy with them was dropping f-bombs before just about every word and had me take off ALL his chips because he was one over the limit and they were 50% off and not 2 for $4. Ugh.
No, we don't have express lanes. Yes, you really did save.
A man was going around the registers and asked which ones are express. I tell him that only the Uscan is express. Then he asks 4, count em 4 cashiers if register 5 is express. So finally he comes to register 5 after I tell him it's not express. Wish I didn't. He started by asking me if I could change a 20 for him and gave a really fast preference for how he wanted it. After I did his order I told him how much he saved and he went on and on about how we "make up" that amount. I tell him that it's the total of the discounts from items that were on sale (he bought pretty much all items on sale). His response is "well you say what you think it is and I will say what I think it does" and then gives me the 20 to change. I ask him how he wants it and he continues to go on about our so-called savings conspiracy! I finally get him to shut up about it and tell me how he wants the 20 changed.
A scary lack of knowledge
An older woman comes on my line with a few things. She doesn't have a store card so I ask her if she'd like one. She does, so I give her the application to get one and she decides to fill it out and get the card now. I literally had to point out or do everything on the application for her. She wrote her name in the correct order of last name first then first name after I pointed out where each goes. It all went downhill from here. She gets to the address part and has a blank stare, so then she takes out her driver's license because she can't remember her address! This woman driving is a scary thought all things considered (and no the ID wasn't one that's just for identification purposes and it was the new style my state has)! I write it down for her because she couldn't see the address on the card well enough. She also had to write down her phone number to remember what it was to put it down (although I know other people do this too). After this ordeal, her order came to $13.49. She then proceeds to pay in all quarters. She counts them out individually! By this point the two people behind her got pissed off enough to go on other lines, and I'd feel the same way really. She ended up only having $10.50 so after some thought because she couldn't decide which item to take off, I get her to take off her most expensive item to make the total under $10.
For good measure, an EW
As I was standing by my register looking for customers, a man comes up to me asking if I could get him cigarettes. I tell him no he has to go to customer service. He says "well the one person there is doing something I don't know what and the other is on the phone and I don't want to wait!" Then go the liquor store right next to us or the 7-11 a minute away unless you really can't go another 2 minutes without a cigarette (this guy already reeked of smoke).
Also, my last customers were a family that had 2 full carts of items. They only had $300 to spend. They ended up returning all of the second cart and a few items from the first.
)...but yeah, that post was full of suck. Well done.
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