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Speak ENGLISH to Me, Please (plus bonus from the past)
Not Free
Right now, our large cups have free promo codes for music downloads. It's a set-in-stone rule that the large cups can only be given to customers who pay for them because of this promo. Their poster clearly states "Music Free With the Purchase of a Large Drink or a Combo Meal". Often, people will ask for a large cup for water to which we respond by telling them of the promo rules and offer them a medium water instead. Yes, I know some people just want big waters because I'm one of them but we can't let people scam the company out of free music downloads.
SC: I want another large cup for ice.
Me: I'm sorry, but I'd have to charge you for the cup because of the rules for the free music promo code.
SC: *cue evilest death glare imaginable* Excuse me?
Me: *freaked out* Uh...*points to the code on the cup* This code is for free music downloads with the purchase of a large drink. I'm not allowed to give this cup size out for water or ice unless it is paid for. I can ho-
SC: I don't care about music! I just want my ice!
Me: I understand, but I can't violate the rules for the music promo.
SC: Well then what can you give me?!
Me: I can give you a medium cup.
SC: FIINNEEE! *snatches*
When she filled her cups, she returnedto the counter where I was wiping trays and SLAMMED them down. I jumped and looked up to see her eyes narrowed to seething black slits in the middle of her scrunched up face. I sat in back and got a drink until she left.
Speak English to Me!
A woman and 2 girls came in. The 2 preteens refused to talk to me or even look at me. Instead, they wispered among themselves and mumbled things in spanish. The mother would talk to me, softly, in a mix of spanish and english. She was perfectly capable of speaking english because she did so multiple times during the transaction. She just seemed to prefer her bilingual mix.
SC: I want a taco.
Me: Hard or soft?
SC: Soft of course!
Me: Ok...
SC: I want the...the one with the 5 layers.
Me: The 5 layer burrito?
SC: Whatever you want to call it. *says something to me in spanish*
Me: Mam, please speak english. I do not speak or understand spanish.
SC: *looks shocked and disgusted* You work in a MEXICAN restauraunt!!! This is AMERICA!! EVERYONE speaks spanish!
Me: I don't. And I work at a fast food place that sells mexican type foods where speaking spanish is not a job requirement.
SC: *dramatic eye roll* *says something in spanish*
The rest of the time was her kids mumbling to me in 2 languages, mom grunting at me in 2 languages and me no longer giving a shit and only punching in the items I heard IN ENGLISH!!! Later she came back screeching about items I forgot and being a bitch. I told her I rung up what I heard.
SC: Well let this be a lesson to you. Learn spanish if you want to have a job.
Stupid bitch! I speak one language and have a job. How about you stop being stubborn and rude and difficult and just order in english like you did PERFECTLY the second time (only because I flat out refused to help her unless she spoke english only). I've had deaf customers, foreign customers and customers with disabilities. However, they found other ways to get the job done like writing the order down, pointing to pictures or describing the ingrediants. And none of them were rude or sucky to me. None of my deaf customers treated me like a moron and insisted I learn sign language, none of my other foreign customers tried to make me learn their language, my blind customer never tried to make me hand punch a braile menu. I have NO problem with disabled or foriegn people. I have a problem with customers ordering me around and insulting me. I was very polite about it until she flipped out on me. If I went to china, I would find a way to communicate with them and get my order. I wouldn't yell at the server and demand that he learn my language or get fired.
That wasn't necessary
A group of teen punks come in and order lots of food. After their order is made, one guy comes up saying his gordita crunch is missing. I tell Mr Dave who says he distinctly remembers making it.
Me: Well then can you talk to them? I don't want them to flip on me.
MD: Ok. Hey guys. What's the problem?
SC: I'm missing a gordita crunch.
MD: Are you sure? Because I remember making it.
SC: You callin' me a liar?!!
MD: No, I'm saying I remember making it.
Mr Dave walks off to remake it when he returns with a taco in his hand which he smashes on the counter.
SC: SEE?!! I'M NOT A LIAR! ALL I GOT WAS THIS DAMN TACO!
Mr Dave looked in the steamer and, sure enough, there was the gordita bread with the cheese on it. The new girl just forgot to attach the taco to the cheesy bread. Simple mistake. SC keeps throwing a hissy fir so Mr Dave calls out that they are remaking it.
SC: Fuckin' dumbass!!!
CW:
Really? Really man? That's just too funny!
She brought the gordita to them and laughed at them the whole time. Pissed them right off!!
Bonus Story from Last Year
The Taco Bell's in my area have blue cards that managers fill out and give to customers who's order has been screwed up badly as compensation. If a combo meal is screwed up and Mr Dave takes care of it, the card will say:
Coupon for: free combo meal
Store: *location*
Manager: Mr Dave
The customer presents this card to the cashier and if the information is correct, they get free whatever and then the card is kept in the cashiers drawer. If the card is from another Taco Bell, we can't take it. If the card is not filled out completely, we can't take it. I have encountered both of these issues but they are simple. 1) Send them to the correct store. 2) Tell them too bad (because out managers ALWAYS fill out the cards right and I know the manager's writing style. I can spot a fake). This one took thecake whole bakery.
Teen punk walks in and hands me a blue card which I recognise right away as a compensation card. However, it is completely blank.
Teen: What can I get with this?
Me: Umm...nothing.
Teen: Nothing? Then what is the coupon for?
Me: Right now, nothing. It isn't filled out.
Teen: Then how do I get it filled out?
Me: You don't. A manager has to fill out and sign this card in order for it to be valid.
Teen: Get me a manager then.
Me: No. This card is for people who had a big problem with their order and this is given as compensation. How did you get this?
Teen: My buddy works at the Taco Bell on Street and he gave it to me. He said it can get me free shit.
Me: Well, you'r "buddy" must not know what this card is used for. You can't use this unless you had an issue with a past order and had this given to you, filled out and signed, by a manager. Since this one is blank and you got this from a friend for no reason, it isn't valid.
Teen: So, I can't get shit then?
Me: No.
Teen: Thaty's some bullshit right there man!
Me: Sorry.
Teen: Gimme back the card.
Me: No. You have no reason to have it, so I'm going to put this back.
Teen: That's some bullshit!
Words cannot describe how dumbfounded I felt then and now as I drudge it back up......
Right now, our large cups have free promo codes for music downloads. It's a set-in-stone rule that the large cups can only be given to customers who pay for them because of this promo. Their poster clearly states "Music Free With the Purchase of a Large Drink or a Combo Meal". Often, people will ask for a large cup for water to which we respond by telling them of the promo rules and offer them a medium water instead. Yes, I know some people just want big waters because I'm one of them but we can't let people scam the company out of free music downloads.
SC: I want another large cup for ice.
Me: I'm sorry, but I'd have to charge you for the cup because of the rules for the free music promo code.
SC: *cue evilest death glare imaginable* Excuse me?
Me: *freaked out* Uh...*points to the code on the cup* This code is for free music downloads with the purchase of a large drink. I'm not allowed to give this cup size out for water or ice unless it is paid for. I can ho-
SC: I don't care about music! I just want my ice!
Me: I understand, but I can't violate the rules for the music promo.
SC: Well then what can you give me?!
Me: I can give you a medium cup.
SC: FIINNEEE! *snatches*
When she filled her cups, she returnedto the counter where I was wiping trays and SLAMMED them down. I jumped and looked up to see her eyes narrowed to seething black slits in the middle of her scrunched up face. I sat in back and got a drink until she left.
Speak English to Me!
A woman and 2 girls came in. The 2 preteens refused to talk to me or even look at me. Instead, they wispered among themselves and mumbled things in spanish. The mother would talk to me, softly, in a mix of spanish and english. She was perfectly capable of speaking english because she did so multiple times during the transaction. She just seemed to prefer her bilingual mix.
SC: I want a taco.
Me: Hard or soft?
SC: Soft of course!
Me: Ok...
SC: I want the...the one with the 5 layers.
Me: The 5 layer burrito?
SC: Whatever you want to call it. *says something to me in spanish*
Me: Mam, please speak english. I do not speak or understand spanish.
SC: *looks shocked and disgusted* You work in a MEXICAN restauraunt!!! This is AMERICA!! EVERYONE speaks spanish!
Me: I don't. And I work at a fast food place that sells mexican type foods where speaking spanish is not a job requirement.
SC: *dramatic eye roll* *says something in spanish*
The rest of the time was her kids mumbling to me in 2 languages, mom grunting at me in 2 languages and me no longer giving a shit and only punching in the items I heard IN ENGLISH!!! Later she came back screeching about items I forgot and being a bitch. I told her I rung up what I heard.
SC: Well let this be a lesson to you. Learn spanish if you want to have a job.
Stupid bitch! I speak one language and have a job. How about you stop being stubborn and rude and difficult and just order in english like you did PERFECTLY the second time (only because I flat out refused to help her unless she spoke english only). I've had deaf customers, foreign customers and customers with disabilities. However, they found other ways to get the job done like writing the order down, pointing to pictures or describing the ingrediants. And none of them were rude or sucky to me. None of my deaf customers treated me like a moron and insisted I learn sign language, none of my other foreign customers tried to make me learn their language, my blind customer never tried to make me hand punch a braile menu. I have NO problem with disabled or foriegn people. I have a problem with customers ordering me around and insulting me. I was very polite about it until she flipped out on me. If I went to china, I would find a way to communicate with them and get my order. I wouldn't yell at the server and demand that he learn my language or get fired.
That wasn't necessary
A group of teen punks come in and order lots of food. After their order is made, one guy comes up saying his gordita crunch is missing. I tell Mr Dave who says he distinctly remembers making it.
Me: Well then can you talk to them? I don't want them to flip on me.
MD: Ok. Hey guys. What's the problem?
SC: I'm missing a gordita crunch.
MD: Are you sure? Because I remember making it.
SC: You callin' me a liar?!!
MD: No, I'm saying I remember making it.
Mr Dave walks off to remake it when he returns with a taco in his hand which he smashes on the counter.
SC: SEE?!! I'M NOT A LIAR! ALL I GOT WAS THIS DAMN TACO!
Mr Dave looked in the steamer and, sure enough, there was the gordita bread with the cheese on it. The new girl just forgot to attach the taco to the cheesy bread. Simple mistake. SC keeps throwing a hissy fir so Mr Dave calls out that they are remaking it.
SC: Fuckin' dumbass!!!
CW:
Really? Really man? That's just too funny!She brought the gordita to them and laughed at them the whole time. Pissed them right off!!
Bonus Story from Last Year
The Taco Bell's in my area have blue cards that managers fill out and give to customers who's order has been screwed up badly as compensation. If a combo meal is screwed up and Mr Dave takes care of it, the card will say:
Coupon for: free combo meal
Store: *location*
Manager: Mr Dave
The customer presents this card to the cashier and if the information is correct, they get free whatever and then the card is kept in the cashiers drawer. If the card is from another Taco Bell, we can't take it. If the card is not filled out completely, we can't take it. I have encountered both of these issues but they are simple. 1) Send them to the correct store. 2) Tell them too bad (because out managers ALWAYS fill out the cards right and I know the manager's writing style. I can spot a fake). This one took the
Teen punk walks in and hands me a blue card which I recognise right away as a compensation card. However, it is completely blank.
Teen: What can I get with this?
Me: Umm...nothing.
Teen: Nothing? Then what is the coupon for?
Me: Right now, nothing. It isn't filled out.
Teen: Then how do I get it filled out?
Me: You don't. A manager has to fill out and sign this card in order for it to be valid.
Teen: Get me a manager then.
Me: No. This card is for people who had a big problem with their order and this is given as compensation. How did you get this?
Teen: My buddy works at the Taco Bell on Street and he gave it to me. He said it can get me free shit.
Me: Well, you'r "buddy" must not know what this card is used for. You can't use this unless you had an issue with a past order and had this given to you, filled out and signed, by a manager. Since this one is blank and you got this from a friend for no reason, it isn't valid.
Teen: So, I can't get shit then?
Me: No.
Teen: Thaty's some bullshit right there man!
Me: Sorry.
Teen: Gimme back the card.
Me: No. You have no reason to have it, so I'm going to put this back.
Teen: That's some bullshit!
Words cannot describe how dumbfounded I felt then and now as I drudge it back up......
You can speak English, so just do it and stop being rude! 
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