As a lot of you know, I worked at a major pharmacy chain for a while, and after I quit there (getting jerked around too much, and I was moving anyway), after having worked at a stand selling piercing jewelry (nose studs, ect.) which was full of it's own stories, I worked at the biggest grocery chain in America (sometimes known as Wally World).
One evening while I was on register (I switched between registers, manning the self-checkouts and the customer service desks regularly) one of my CSM's came up to me and told me that there was a group of kids running around and they were getting massive amounts of alcohol, and that only one of them looked even remotely old enough to buy it, so to make sure I checked ALL their ID's, since they were clearly in a group, and she pointed them out to me, before going to tell the other cashiers the same thing.
It's worth noting here that I look a LOT younger than I actually am (I just turned twenty-one yesterday, and I still get mistaken for a twelve year old and have people asking me if I'm lost or looking for my mommy when I'm out somewhere by myself), and this has had the effect of a LOT of customers thinking they can get away with things with me that they wouldn't be able to do with other cashiers because they think that I'm young enough to not know better than to give in to whatever they want, and are shocked when not only do I not give in, but I use large words quite easily in my speech. (I almost got in trouble for calling a co-worker a miscreant when he purposely scared the heck out of me-he thought it was a racial slur of some kind, and my manager didn't even know what it meant either! For those who don't know, it basically means hooligan or trouble-maker)
Anyway, evidently I looked easier to fool because the group came up to me with two full, overflowing cartloads of liquor, the one older one coming up to make the purchase after the others handed him some cash. Then this exchange took place:
Me:
SC1: The older guy
SC2-5:The kids with him
Me: Is that all for today?
SC1: Sure is, cutie.
*clearly not looking at my face, making me wish I'd worn a shirt with a higher collar*
Me: *suppressing gag reflex* Alright, I'll need to see your ID.
SC1: Alright, sweetheart. *hands it over*
Me: *checks it* Sir, I need to see their ID's as well.
SC1: What? Why?
Me: It's a precaution we always take, when groups come in and buy anything that has an age requirement we must check the ID of everyone in said group.
SC1: But they're not with me!
SC2: Yeah, we're not with him! We were just behind him!
Me: So you are getting two full cartloads of alcohol for just yourself?
SC1: Uhh...yes?
Me: And you allowed them to select some of the alcohol for you and put it in your cart?
SC1: Um...
Me: Yeeah. I need to see their ID's, or we can't allow you to buy any of this.
SC1: That's bullshit!
Me: That's the law.
SC3: Then can we just buy our stuff and leave so he can buy his stuff (the alcohol)?
Me: No. You're all clearly in a group, you helped choose those drinks, I'll need to see all of your ID's or none of you are buying those drinks. You can still buy the other items, just not the alcohol.
SC1: This is f**king ridiculous!
Me: Would you like to speak to a manager? (we're told that if a customer starts getting aggressive or swearing, to call a superior immediately)
SC1: F**k this!
SC4: We're really not with him, you know. (pleading eyes)
Me: Hmm. No ID, no sale.
They finally left, without buying anything, after arguing for a bit longer about how they totally weren't a group, with the older guy coming in a bit later by himself, trying to find the carts with the drinks and all they'd left behind. I took great pleasure in informing him that all the items had been returned to their proper place on the shelves. He left for good with quite a bit more cursing, and we didn't see him again.
Really, you come in with a bunch of kids, travel the store with them, they select things and put them in your cart, and come up to the front with you, and HAND YOU MONEY RIGHT IN FRONT OF ME, and you think you can convince me that you're not buying it for them?! Yeah. Maybe that works in stores where the cashiers don't have two braincells to rub together, or where they just don't care, but that doesn't fly with me.
Anyone else had to deal with things like this?
One evening while I was on register (I switched between registers, manning the self-checkouts and the customer service desks regularly) one of my CSM's came up to me and told me that there was a group of kids running around and they were getting massive amounts of alcohol, and that only one of them looked even remotely old enough to buy it, so to make sure I checked ALL their ID's, since they were clearly in a group, and she pointed them out to me, before going to tell the other cashiers the same thing.
It's worth noting here that I look a LOT younger than I actually am (I just turned twenty-one yesterday, and I still get mistaken for a twelve year old and have people asking me if I'm lost or looking for my mommy when I'm out somewhere by myself), and this has had the effect of a LOT of customers thinking they can get away with things with me that they wouldn't be able to do with other cashiers because they think that I'm young enough to not know better than to give in to whatever they want, and are shocked when not only do I not give in, but I use large words quite easily in my speech. (I almost got in trouble for calling a co-worker a miscreant when he purposely scared the heck out of me-he thought it was a racial slur of some kind, and my manager didn't even know what it meant either! For those who don't know, it basically means hooligan or trouble-maker)
Anyway, evidently I looked easier to fool because the group came up to me with two full, overflowing cartloads of liquor, the one older one coming up to make the purchase after the others handed him some cash. Then this exchange took place:
Me:

SC1: The older guy
SC2-5:The kids with him
Me: Is that all for today?
SC1: Sure is, cutie.

Me: *suppressing gag reflex* Alright, I'll need to see your ID.
SC1: Alright, sweetheart. *hands it over*
Me: *checks it* Sir, I need to see their ID's as well.
SC1: What? Why?
Me: It's a precaution we always take, when groups come in and buy anything that has an age requirement we must check the ID of everyone in said group.
SC1: But they're not with me!
SC2: Yeah, we're not with him! We were just behind him!
Me: So you are getting two full cartloads of alcohol for just yourself?
SC1: Uhh...yes?
Me: And you allowed them to select some of the alcohol for you and put it in your cart?
SC1: Um...
Me: Yeeah. I need to see their ID's, or we can't allow you to buy any of this.
SC1: That's bullshit!
Me: That's the law.
SC3: Then can we just buy our stuff and leave so he can buy his stuff (the alcohol)?
Me: No. You're all clearly in a group, you helped choose those drinks, I'll need to see all of your ID's or none of you are buying those drinks. You can still buy the other items, just not the alcohol.
SC1: This is f**king ridiculous!
Me: Would you like to speak to a manager? (we're told that if a customer starts getting aggressive or swearing, to call a superior immediately)
SC1: F**k this!
SC4: We're really not with him, you know. (pleading eyes)
Me: Hmm. No ID, no sale.
They finally left, without buying anything, after arguing for a bit longer about how they totally weren't a group, with the older guy coming in a bit later by himself, trying to find the carts with the drinks and all they'd left behind. I took great pleasure in informing him that all the items had been returned to their proper place on the shelves. He left for good with quite a bit more cursing, and we didn't see him again.
Really, you come in with a bunch of kids, travel the store with them, they select things and put them in your cart, and come up to the front with you, and HAND YOU MONEY RIGHT IN FRONT OF ME, and you think you can convince me that you're not buying it for them?! Yeah. Maybe that works in stores where the cashiers don't have two braincells to rub together, or where they just don't care, but that doesn't fly with me.
Anyone else had to deal with things like this?
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