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We have an online form that people can use to request copies from us. The form is like any other form that have questions that are important. For example, your name. Your address. Your email address.
This woman only provided her name and email address. She wanted an obit, which we found.
The answer to her request included this:
If you would like a scanned photocopy, please send a check or money order for $3.00, payable to the “Blah Public Library Foundation”, to the following address:
Blah Public Library
Document Delivery, Attn: Photocopies
Suite 455 (4th Floor Jones Bldg.)
xxxxx Smith st.
Gerr, TX 77002
If you would like to pay by credit card, please call 832-393-1313. Tell the staff person answering the phone that you would like to pay for a “Document Delivery” request. We will need your credit card number and its expiration date.
Please note that all requests are stored electronically and will be sent via email. If you want to have your paper photocopies mailed to you, please let us know.
We will send your copy as soon as we receive payment.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx
The woman then emails us: Thank you. I will put a check in the mail tomorrow. I would like to have paper photocopies mailed to me. Does that cost more?
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXx
our response:
We will mail you paper copies. No, this does not cost any more.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX
I was hoping the woman didn't misunderstand and think we no longer charge for paper copies.
She sends check, and I throw away the envelope and put the check in the bag. She printed out the original request (without mentioning that she wanted it mailed to her). By accident I find the email asking for us to mail it to her. Then I realize she never provided the mailing address. Luckily the check wasn't processed so I go teh address from that (if she was using checks with an old address, though titty).
Couldn't she have bothered to remind us to mail the copy to her, and provided her address in the "letter" (printout)? Though who knows, she might have been snarky if she did remind us in a letter.
This woman only provided her name and email address. She wanted an obit, which we found.
The answer to her request included this:
If you would like a scanned photocopy, please send a check or money order for $3.00, payable to the “Blah Public Library Foundation”, to the following address:
Blah Public Library
Document Delivery, Attn: Photocopies
Suite 455 (4th Floor Jones Bldg.)
xxxxx Smith st.
Gerr, TX 77002
If you would like to pay by credit card, please call 832-393-1313. Tell the staff person answering the phone that you would like to pay for a “Document Delivery” request. We will need your credit card number and its expiration date.
Please note that all requests are stored electronically and will be sent via email. If you want to have your paper photocopies mailed to you, please let us know.
We will send your copy as soon as we receive payment.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx
The woman then emails us: Thank you. I will put a check in the mail tomorrow. I would like to have paper photocopies mailed to me. Does that cost more?
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXx
our response:
We will mail you paper copies. No, this does not cost any more.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXX
I was hoping the woman didn't misunderstand and think we no longer charge for paper copies.
She sends check, and I throw away the envelope and put the check in the bag. She printed out the original request (without mentioning that she wanted it mailed to her). By accident I find the email asking for us to mail it to her. Then I realize she never provided the mailing address. Luckily the check wasn't processed so I go teh address from that (if she was using checks with an old address, though titty).
Couldn't she have bothered to remind us to mail the copy to her, and provided her address in the "letter" (printout)? Though who knows, she might have been snarky if she did remind us in a letter.
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