Tweet
After last night, I thought the nasty people went back under their rocks. Wrong!
Gotta give this lady an A for tenacity, though.
11pm
Ms. U: my cw, Ms. Useless
Me: Hi Ms. U.
Ms. U: Hi (phone rings) Hello? (spiel)
(angry sounding voice)
Ms. U: No, sorry. (hangs up) People. Anyway, I-(phone rings, she does spiel) No. See this is a business! Would you like make a reservation? If not then quit calling us. Yes Thank you. Let's see, for Friday night--(to me) HM, can you check your computer? Something wrong with mine. (to person on phone) No HM is not a manager. You asked for a manager and she is not one. All the managers are gone for the day. Mm hm. Mm hm.
Me: (checks computer) Uh, it's looks like our system is down for maintenance now. Tell her that.
Ms. U: (to person on phone) Yes our system is down right now. However the rate is usually $89 on the weekend. Yes. You can call back to check in a few hours.
Me: ! (my shift just started, and I wasn't interested in talking to some stubborn lady a few hours from now) -_- Tell her to call central reservations!
Ms. U: (to person on phone) Ok. Now, you're antagonizing me. I'm going to hang up now if you keep on using those words. Yes. Like I said, the rate's $89. No, there is no manager here right now. Ok. (hangs up) Man, some people. She gets in my face with an attitude!
Me: You should've told her to call central reservations.
Ms. U: Nah. Ok, good night. (leaves)
Midnight
Me: Can I help you?
Lady: Yes, this girl I was speaking to, Ms. U, said I could get a room for this Friday for $89.
Me: Ok, lemme see....(check computer, system is now working) Ok this Friday's rate is $103.
Lady: But she said $89!
Me: She made a mistake. I'm looking at the computer screen right now and it's says $103.
Lady: Where's a manager?!
Me: The manager has gone for the day. He'll be back tomorrow at 9 am.
Lady: Call the manager!
Me: I can't unless there is an emergency. If I were to call him now, he would be angry.
Lady: So rude! There's is no manager!
Me: It's midnight. He's sleeping.
Lady: So RUDDDDDEEEEE!!!
Me: Ok....
Lady: Gimme his name!
Me: (gives hotel business card of manager)
Lady: (starts to leave) Wait, where's the ice? I need ice!
Me: There is no ice.
Lady: (Dirty look then finally leaves)
LOL
1:30 AM
Me: Hello (phone spiel)
Girl: Yes, I'm calling from central reservations, and there's this lady here on the other line that says someone, a "Ms. U" gave her the rate of $89 for Friday night?
Me: Yes. She made a mistake. A lady just came in for that night, and I told her my computers says $103.
Girl: A lady came in? It's probably the same lady.
Me: I think you're right!
Girl: (to lady) Ma'am? The hotel says the price is $103.
Lady: What! I was quoted $89!! Where is a manager. You told me I would be transferred over to a manager!
Girl: Ma'am I'm sorry, but I did not say that. I said I would be transferring you over to the hotel.
Me: ! (geez just tell her to eff off, don't transfer her!) -_-
Lady: Where are all the managers!!!!
Girl: There is no manager.
Lady: I was quoted $83! (Yes she lowered the price some more) I want it for $80!! (even more)
Girl: Ma'am you are telling us to lower the price. We cannot do that for you.
(Lady and girl squabble for another 15 min, I hang up :P)
So thanks to the mistake of my brainless CW, this lady thinks she'll get a room.... Normally, I would give a discount, since I witnessed Ms. U, thus "us", if she had been a bit nicer and less attitude, and I would've given her the discount. But being the EW through and through she is, I doubted she could be nice even for the world. :P
Gotta give this lady an A for tenacity, though.
11pm
Ms. U: my cw, Ms. Useless
Me: Hi Ms. U.
Ms. U: Hi (phone rings) Hello? (spiel)
(angry sounding voice)
Ms. U: No, sorry. (hangs up) People. Anyway, I-(phone rings, she does spiel) No. See this is a business! Would you like make a reservation? If not then quit calling us. Yes Thank you. Let's see, for Friday night--(to me) HM, can you check your computer? Something wrong with mine. (to person on phone) No HM is not a manager. You asked for a manager and she is not one. All the managers are gone for the day. Mm hm. Mm hm.
Me: (checks computer) Uh, it's looks like our system is down for maintenance now. Tell her that.
Ms. U: (to person on phone) Yes our system is down right now. However the rate is usually $89 on the weekend. Yes. You can call back to check in a few hours.
Me: ! (my shift just started, and I wasn't interested in talking to some stubborn lady a few hours from now) -_- Tell her to call central reservations!
Ms. U: (to person on phone) Ok. Now, you're antagonizing me. I'm going to hang up now if you keep on using those words. Yes. Like I said, the rate's $89. No, there is no manager here right now. Ok. (hangs up) Man, some people. She gets in my face with an attitude!
Me: You should've told her to call central reservations.
Ms. U: Nah. Ok, good night. (leaves)
Midnight
Me: Can I help you?
Lady: Yes, this girl I was speaking to, Ms. U, said I could get a room for this Friday for $89.
Me: Ok, lemme see....(check computer, system is now working) Ok this Friday's rate is $103.
Lady: But she said $89!
Me: She made a mistake. I'm looking at the computer screen right now and it's says $103.
Lady: Where's a manager?!
Me: The manager has gone for the day. He'll be back tomorrow at 9 am.
Lady: Call the manager!
Me: I can't unless there is an emergency. If I were to call him now, he would be angry.
Lady: So rude! There's is no manager!
Me: It's midnight. He's sleeping.
Lady: So RUDDDDDEEEEE!!!
Me: Ok....
Lady: Gimme his name!
Me: (gives hotel business card of manager)
Lady: (starts to leave) Wait, where's the ice? I need ice!
Me: There is no ice.
Lady: (Dirty look then finally leaves)
LOL
1:30 AM
Me: Hello (phone spiel)
Girl: Yes, I'm calling from central reservations, and there's this lady here on the other line that says someone, a "Ms. U" gave her the rate of $89 for Friday night?
Me: Yes. She made a mistake. A lady just came in for that night, and I told her my computers says $103.
Girl: A lady came in? It's probably the same lady.
Me: I think you're right!
Girl: (to lady) Ma'am? The hotel says the price is $103.
Lady: What! I was quoted $89!! Where is a manager. You told me I would be transferred over to a manager!
Girl: Ma'am I'm sorry, but I did not say that. I said I would be transferring you over to the hotel.
Me: ! (geez just tell her to eff off, don't transfer her!) -_-
Lady: Where are all the managers!!!!
Girl: There is no manager.
Lady: I was quoted $83! (Yes she lowered the price some more) I want it for $80!! (even more)
Girl: Ma'am you are telling us to lower the price. We cannot do that for you.
(Lady and girl squabble for another 15 min, I hang up :P)
So thanks to the mistake of my brainless CW, this lady thinks she'll get a room.... Normally, I would give a discount, since I witnessed Ms. U, thus "us", if she had been a bit nicer and less attitude, and I would've given her the discount. But being the EW through and through she is, I doubted she could be nice even for the world. :P
Comment