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Raging Customer Breaks Stuff!!!
Yep...you read that right.
I was on the front register and Pizza Hut was on auto-piolet until whatsherface the new girl came in. After she came in, I was supposed to go on Pizza Hut and she would replace me on front. She was a no-call-no-show (probably gonna get fired now) so I had to stay on front and Pizza Hut continued to be neglected although I was trying my hardest to keep it caught up. One customer of mine bought both the pepperoni pizza and the supreme pizza and, after helping the few customers behind him, I ran back to pop some pizzas in the oven to replace the ones I sold. When I was in back, I happened to look up at the screen and noticed that John, the kid on drive-thru, sold a pepperoni and a supreme pizza about 2 minutes after I sold them. I ran over to him ans asked if he knew I had already sold those pizzas. He had no idea because he forgot to check, so he let both cars know there was a wait on the pizzas and both customers agreed to wait. I popped 2 more pizzas in the oven.
So, I go back to my front cashier duties and about 5 minutes later a guy walks in and tells me he is tired of waiting for his pizza, he has been waiting for 25 minutes(bullshit!) , and he just wants a refund. I was right in the middle of pouring this other man's drink when he came up to me, so I told him I'll help him in just a monent, finished pouring the drink, gave it to the man, turned around to talk to a manager (only managers can give refunds and this manager just so happened to be cutting the pizzas at the moment).
Me: This guy wants a refund for his pizza order. He said he doesn't want to wait.
M: Ok. Whic order is his?
Me: I'm not sure.
M: *hands me 2 reciepts* Can you go ask him which one is his?
Me: Sure.
I turn around to ask the guy which of the 2 orders is his and.....he's not there. I lean as far over the counter as I can...look left.....look right....left.....right.....nothing. I asked some of the other customers if they saw where he went and they said they think he left. Ooookaayyyyyy.... I was away for 10 or so seconds and he took off instead of waiting. Who asks for a refund, then takes off???
The manager bagged up one order and asked if I could run it out to the other car, he was pretty sure that was the other guy's order. I get 2 steps out the door when the other guy meets me there.
Me: Did you order a pepperoni pizza and breadsticks?
C: No. I had a supreme pizza and 2 breadsticks.
Me: Oh ok, sorry. This must be the other customers order. Did you see where he went? He came inside, but he disappeared.
C: The brown haired guy with the green shirt? He kicked over that sign and sped off.
I look past the customer and, sure enough, our "EXIT" sign was badly bent and the plastic cover was cracked and broken.
Me: Are you kidding me?!
C: Nope. He walked out this door, kicked that sign a few times, got in is car and took off.
I got the nice customer his correct order and told all the managers and emploees on duty what happened to ensure he gets NO FREE SHIT if he coms back or calls. Boss Man wasn't happy either. He said, "I can understand him being upset about the wait, but nothing mertis destroying public property".
Why do I think he's a complete moron? Let me count the ways:
1) He left without his money or his food. Basically, he paid $10 for nothing.
2) He agreed to wait the 6 minutes, but then got mad that he had to wait. If you don't want to wait, DON'T! No one is making you wait! Really!
3) If he would have hung around for just 10 more seconds, he would have gotten his food and his refund. Basically, $10 worth of free food because it was our mistake that caused him to have to wait.
4) Instead of waiting 10 seconds for me to get a manager, he decided to take off, throw a tantrum, and leave.
5) He took out his anger on a piece of Taco Bell property, basically ensuring he will never get his food, money or ever get served in our store ever again. This is one of the things corperate does back us up on.
So, way to fail you dumb assmonkey! Way to fail!
I was on the front register and Pizza Hut was on auto-piolet until whatsherface the new girl came in. After she came in, I was supposed to go on Pizza Hut and she would replace me on front. She was a no-call-no-show (probably gonna get fired now) so I had to stay on front and Pizza Hut continued to be neglected although I was trying my hardest to keep it caught up. One customer of mine bought both the pepperoni pizza and the supreme pizza and, after helping the few customers behind him, I ran back to pop some pizzas in the oven to replace the ones I sold. When I was in back, I happened to look up at the screen and noticed that John, the kid on drive-thru, sold a pepperoni and a supreme pizza about 2 minutes after I sold them. I ran over to him ans asked if he knew I had already sold those pizzas. He had no idea because he forgot to check, so he let both cars know there was a wait on the pizzas and both customers agreed to wait. I popped 2 more pizzas in the oven.
So, I go back to my front cashier duties and about 5 minutes later a guy walks in and tells me he is tired of waiting for his pizza, he has been waiting for 25 minutes(bullshit!) , and he just wants a refund. I was right in the middle of pouring this other man's drink when he came up to me, so I told him I'll help him in just a monent, finished pouring the drink, gave it to the man, turned around to talk to a manager (only managers can give refunds and this manager just so happened to be cutting the pizzas at the moment).
Me: This guy wants a refund for his pizza order. He said he doesn't want to wait.
M: Ok. Whic order is his?
Me: I'm not sure.
M: *hands me 2 reciepts* Can you go ask him which one is his?
Me: Sure.
I turn around to ask the guy which of the 2 orders is his and.....he's not there. I lean as far over the counter as I can...look left.....look right....left.....right.....nothing. I asked some of the other customers if they saw where he went and they said they think he left. Ooookaayyyyyy.... I was away for 10 or so seconds and he took off instead of waiting. Who asks for a refund, then takes off???
The manager bagged up one order and asked if I could run it out to the other car, he was pretty sure that was the other guy's order. I get 2 steps out the door when the other guy meets me there.
Me: Did you order a pepperoni pizza and breadsticks?
C: No. I had a supreme pizza and 2 breadsticks.
Me: Oh ok, sorry. This must be the other customers order. Did you see where he went? He came inside, but he disappeared.
C: The brown haired guy with the green shirt? He kicked over that sign and sped off.
I look past the customer and, sure enough, our "EXIT" sign was badly bent and the plastic cover was cracked and broken.
Me: Are you kidding me?!
C: Nope. He walked out this door, kicked that sign a few times, got in is car and took off.
I got the nice customer his correct order and told all the managers and emploees on duty what happened to ensure he gets NO FREE SHIT if he coms back or calls. Boss Man wasn't happy either. He said, "I can understand him being upset about the wait, but nothing mertis destroying public property".
Why do I think he's a complete moron? Let me count the ways:
1) He left without his money or his food. Basically, he paid $10 for nothing.
2) He agreed to wait the 6 minutes, but then got mad that he had to wait. If you don't want to wait, DON'T! No one is making you wait! Really!
3) If he would have hung around for just 10 more seconds, he would have gotten his food and his refund. Basically, $10 worth of free food because it was our mistake that caused him to have to wait.
4) Instead of waiting 10 seconds for me to get a manager, he decided to take off, throw a tantrum, and leave.
5) He took out his anger on a piece of Taco Bell property, basically ensuring he will never get his food, money or ever get served in our store ever again. This is one of the things corperate does back us up on.
So, way to fail you dumb assmonkey! Way to fail!
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