I hear what you're saying...

[bhskittykatt]

...but I'm not listening!

Ugh, this SC just got on my nerves today. So, housekeeping is backed up and has a waiting list on rooms to clean (which is a CoC rant for another day), and this gem walks into the door. They have no reservation, and we're almost sold out for the night.

SC: "Yeah, I called a while ago about the double room on the ground floor?"
(Note: He talked to CW, not me.)
Me: "Do you have a reservation?"
SC: "No, I don't. I was told you had a few left."
Me: "Well, it looks like I do have one room left, but it's not clean. The earliest I can have it clean is in an hour and a half."
SC: "I hear what you're saying. You don't have any others?"
Me: "That's my last one downstairs."
SC: "I hear what you're saying, but a while ago she said she had a few left."
Me: "Well, I'm down to my last one."
SC: "Okay. I hear what you're saying, and I know it's not your fault, but we've been travelling a long time, and what am I supposed to do for hours and hours?"
Me: "It will be ready in an hour and a half. I'm sorry, but they're working on reservation rooms that have already come by and are waiting."
SC: "I hear what you're saying, but we're tired. How many reservations?"
Me: "There's a few. As I said, it's an hour and a half wait right now."
SC: "I hear what you're saying...."
Me:

I know he wanted me to have housekeeping drop what they were doing and do his room for him. If he was going to be arriving in town, he should have made a reservation and said he was on his way, so I could have the room ready. But he didn't. So the people who already tried to check in (and were frustrated their rooms weren't ready) get priority. Sorry buddy. First come, first serve.

He also got pissy because he wanted a microfridge, and the soonest I will have one available is Wednesday.

[Pixilated]

You hear but obviously aren't listening ... Kudos to you for not having an "accidental" disconnection there ...

[SpaceCore]

I hear what you are saying, but do you think this guy wasn't listening?

[Mytical]

Let me actually translate that..

"I hear what you are saying, but because I am insane..I am going to try the same thing over and over and hope for a different outcome."

Free SC translation

[RealUnimportant]

"I hear pretty noises, but I'm incapable of discerning words."

[Merriweather]

I hear what you're saying..... But it isn't what I want to hear.

[emax4]

Reminds me of a similar conversation from "White Men Can't Jump", which was something like, "you can hear me, but you're not listening to me.."

[XCashier]

Me: "Well, it looks like I do have one room left, but it's not clean. The earliest I can have it clean is in an hour and a half."
SC: "I hear what you're saying. You don't have any others?"
Me: "That's my last one downstairs."
SC: "I hear what you're saying, but a while ago she said she had a few left."
Me: "Well, I'm down to my last one."
SC: "Okay. I hear what you're saying, and I know it's not your fault, but we've been travelling a long time, and what am I supposed to do for hours and hours?"

"Obviously you are NOT 'hearing what I'm saying', because I said 'an hour and a half', not 'hours and hours'. Why don't you go somewhere and have dinner? You standing here arguing, repeating your pet catchphrase over and over is not going to speed up the cleaning process. And why didn't you make your reservation when you phoned the first time? Hear what I'm saying now: lack of planning on your part is not an emergency on my part!"

What an ass. What a complete, utter, moronic ass. You deserve a for putting up with him!

[Syriilord]

"Obviously you are NOT 'hearing what I'm saying', because I said 'an hour and a half', not 'hours and hours'. Why don't you go somewhere and have dinner? You standing here arguing, repeating your pet catchphrase over and over is not going to speed up the cleaning process. And why didn't you make your reservation when you phoned the first time? Hear what I'm saying now: lack of planning on your part is not an emergency on my part!"

What an ass. What a complete, utter, moronic ass. You deserve a for putting up with him!

And when he comes back, tell him someone else just got there before him and the room's gone. When he whines about it, just go "Ooooh, sorry. If you wanted it that bad, you should have made a reservation "

[AyreBiskits]

hearing =/= comprehending

grats on his ability to hear? should have charged him extra for passing his hearing exam?

[BrenDAnn]

I think this guys wife or sister or something was visiting Grape the Cat's store while you were putting up with the douche bag "hearing what you're saying"! Wow! Kudos to you for dealing with him as well as you did!

[XCashier]

And when he comes back, tell him someone else just got there before him and the room's gone. When he whines about it, just go "Ooooh, sorry. If you wanted it that bad, you should have made a reservation "

"Do you hear what I'm saying?"

[Kogarashi]

"I hear what you're saying" = lame attempt at fake sympathy, in the hopes that you'll immediately get to work accomodating the "nice, sympathetic" customer's every whim, because hey, "He sympathizes with me!"

Yeah, not gonna work, especially if you're not gonna listen.

[Stockholm Syndrome]

Holy crap, how annoying.


That almost makes me want to look around on the crappy customer sites (Consumerist etc) to see if repeating "I hear what you're saying" 500 times is the newest "way to get what you want from CSRs" jedi mind control thing.

[BeenThereDoneThat]

I think he just liked hearing himself talk, so he kept repeating himself so you could repeat yourself so he could repeat himself...ad infinitum, ad nauseum Sorry you had to deal with it...not sorry he had to wait and isn't gonna get his mini fridge.