...but I'm not listening!
Ugh, this SC just got on my nerves today. So, housekeeping is backed up and has a waiting list on rooms to clean (which is a CoC rant for another day), and this gem walks into the door. They have no reservation, and we're almost sold out for the night.
SC: "Yeah, I called a while ago about the double room on the ground floor?"
(Note: He talked to CW, not me.)
Me: "Do you have a reservation?"
SC: "No, I don't. I was told you had a few left."
Me: "Well, it looks like I do have one room left, but it's not clean. The earliest I can have it clean is in an hour and a half."
SC: "I hear what you're saying. You don't have any others?"
Me: "That's my last one downstairs."
SC: "I hear what you're saying, but a while ago she said she had a few left."
Me: "Well, I'm down to my last one."
SC: "Okay. I hear what you're saying, and I know it's not your fault, but we've been travelling a long time, and what am I supposed to do for hours and hours?"
Me: "It will be ready in an hour and a half. I'm sorry, but they're working on reservation rooms that have already come by and are waiting."
SC: "I hear what you're saying, but we're tired. How many reservations?"
Me: "There's a few. As I said, it's an hour and a half wait right now."
SC: "I hear what you're saying...."
Me:
I know he wanted me to have housekeeping drop what they were doing and do his room for him. If he was going to be arriving in town, he should have made a reservation and said he was on his way, so I could have the room ready. But he didn't. So the people who already tried to check in (and were frustrated their rooms weren't ready) get priority. Sorry buddy. First come, first serve.
He also got pissy because he wanted a microfridge, and the soonest I will have one available is Wednesday.
Ugh, this SC just got on my nerves today. So, housekeeping is backed up and has a waiting list on rooms to clean (which is a CoC rant for another day), and this gem walks into the door. They have no reservation, and we're almost sold out for the night.
SC: "Yeah, I called a while ago about the double room on the ground floor?"
(Note: He talked to CW, not me.)
Me: "Do you have a reservation?"
SC: "No, I don't. I was told you had a few left."
Me: "Well, it looks like I do have one room left, but it's not clean. The earliest I can have it clean is in an hour and a half."
SC: "I hear what you're saying. You don't have any others?"
Me: "That's my last one downstairs."
SC: "I hear what you're saying, but a while ago she said she had a few left."
Me: "Well, I'm down to my last one."
SC: "Okay. I hear what you're saying, and I know it's not your fault, but we've been travelling a long time, and what am I supposed to do for hours and hours?"
Me: "It will be ready in an hour and a half. I'm sorry, but they're working on reservation rooms that have already come by and are waiting."
SC: "I hear what you're saying, but we're tired. How many reservations?"
Me: "There's a few. As I said, it's an hour and a half wait right now."
SC: "I hear what you're saying...."
Me:

I know he wanted me to have housekeeping drop what they were doing and do his room for him. If he was going to be arriving in town, he should have made a reservation and said he was on his way, so I could have the room ready. But he didn't. So the people who already tried to check in (and were frustrated their rooms weren't ready) get priority. Sorry buddy. First come, first serve.
He also got pissy because he wanted a microfridge, and the soonest I will have one available is Wednesday.
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