Yesterday I changed phones on a customers account and she then wanted to activate the old phone for her mother. No problem at all.
So I do the activation.. Even though we are pre-paid, we ask for an address so we can get a local number for our customers.. I asked for her address, she asked me why I needed it and I explained. So she gave me her address.
Well I did the activation and gave her her number. She then said that it wasnt a local number for her. I explained that I got a number using the address she provided.
I guess she didnt hear the, "so we can get you a local number" part because she gave me her po box, which is in a different area then she lived.
So I had to do a mobile number change and I gave her the correct area code, using a different address.
Then after I gave her the new number, she states that she doesnt like that number.
I explained our process of doing number changes. We put in a request for a number, they provide a number. We do not get to choose a number.
She wasn't very happy about that and put her daughter on the phone.I explained the same thing to her..
But do they listen? No... I ended up getting a sup to take over the call, who said exactly what I did and got hung up on.
So I do the activation.. Even though we are pre-paid, we ask for an address so we can get a local number for our customers.. I asked for her address, she asked me why I needed it and I explained. So she gave me her address.
Well I did the activation and gave her her number. She then said that it wasnt a local number for her. I explained that I got a number using the address she provided.
I guess she didnt hear the, "so we can get you a local number" part because she gave me her po box, which is in a different area then she lived.
So I had to do a mobile number change and I gave her the correct area code, using a different address.
Then after I gave her the new number, she states that she doesnt like that number.
I explained our process of doing number changes. We put in a request for a number, they provide a number. We do not get to choose a number.
She wasn't very happy about that and put her daughter on the phone.I explained the same thing to her..
But do they listen? No... I ended up getting a sup to take over the call, who said exactly what I did and got hung up on.
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