Morality - now 50% off!

[Boozy]

This happened to my sister (C) last week at the restaurant where she works.
A couple comes in for lunch. They place orders for lunch entrees, which are essentially smaller portions of the dinner entrees for less money. They enjoy their food, compliment C on the service, and generally seem pleased.
They go to pay their bill and C notices they've put in these coupons for 50% off their entrees. The problem is, they're only valid for DINNER entrees (and were clearly marked as such). She asks the manager if she can use it anyway, and the manager says no. The computer system just won't take it, and corporate is extremely picky about stuff like that. So C goes to inform the table...and they seem to take it pretty well. C lets them finish off their drinks, and then heads over to collect the bill. Then they ask to speak to the manager. They say "Its not about you, and its not about the coupon, we just want to see the manager."
The manager told C later that they told her that they had terrible service and terrible food, and the only thing that could make up for it was...you guessed it. 50% off.
The crappy manager gave it to the cheap bastards, too. Even though she KNEW that this was the same table that had been denied the use of the coupons, and that they were lying about the service being bad. C didn't get into trouble or anything, but she's pissed off and ready to quit.

[chainedbarista]

ugh, that manager needs a run through the chipper.

the 'customers' need a boot in the ass to aid their departure...permanently.

why, oh why, oh great corporate gods, can you not understand the nature of a scam? is the thought of a minor profit so appealing that losing a reliable, hardworking staff member holds greater appeal? it must be so, for these poor judgment calls happen with frightening regularity.

if this is what managerial positions require, i don't think i'll want that position...ever.

valuable worker < scamming, lying asshat

just one of the many things wrong with society...

[CSR Kim]

I always love it when it is your job to inform the customer of a policy that they will not be happy with, and then when the customer throws a fit about it, the manager will generally bend over and kiss the customer's ass and do what you just informed the customer couldn't be done.

It totally seems like the undermining of whatever authority you may have as an employee. IMO, if you are a SC who doesn't like a policy, etc., then too bad. If every person who whines and complains when they don't like the rules is made an exception, then what's the point of having rules/policies?

[Worker-Intellectual]

If every person who whines and complains when they don't like the rules is made an exception, then what's the point of having rules/policies?

It's to reward stupid whiny people, so they continue to bitch and whine, which in turn makes the world a crappier place to live.

[Gurndigarn]

I loved your thread title.

[Becks]

Manager, please meet a close personal friend of mine, Mr. Chipper.



Spineless asshat.

[BookstoreEscapee]

It's one thing when the employee tells the customer what the policy is, and the manager decides to overrule the policy in the interest of customer service (preferably while confirming that the employee was right and the manager is doing them a favor), but when the employee cites the policy, then asks the manager and the manager says NO, and the customer then LIES to the manager to get what they want, and the manager gives it to them....GAAHH!!

[Chanlin]

It's situations like these that teach people that by being whiny asshats they can get whatever they want.

In fact the first manager that did this gave birth to the first SC's i'm sure :P

[Lace Neil Singer]

It totally seems like the undermining of whatever authority you may have as an employee. IMO, if you are a SC who doesn't like a policy, etc., then too bad. If every person who whines and complains when they don't like the rules is made an exception, then what's the point of having rules/policies?

Now, I don't like the tiresome rule that means I can't commit murder when I feel like it. Wonder if I whined and complained in court, the judge would relent and let me kill whenever I liked?