Oh, the things our wacky customers will call us up about! These happened sometime in the recent past, as overheard from the service desk ladiez:
Caller: Do you know where (some street in town) is?
Service desk person (who lives someplace out in the sticks and isn't familiar with the city): I'm sorry; I'm afraid I don't
Caller: Well, don't you have a phone book?
Service desk person: No we don't.
(This of course is a total lie, but it beats what service desk person wanted to say: "Don't you?")

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Caller: Can you connect me to (grocery store that used to be in our strip mall but isn't any more)?
Seriously, call the grocery store! We are not them. Don't call us!
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Caller: Can you connect me to Walmart?
This person is so lucky I do not work the service desk. I would be so tempted to put the caller on hold, have a co-worker answer as somebody at Walmart, and just swear at the caller or berate them or something.
Caller: Do you know where (some street in town) is?
Service desk person (who lives someplace out in the sticks and isn't familiar with the city): I'm sorry; I'm afraid I don't
Caller: Well, don't you have a phone book?
Service desk person: No we don't.
(This of course is a total lie, but it beats what service desk person wanted to say: "Don't you?")

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Caller: Can you connect me to (grocery store that used to be in our strip mall but isn't any more)?

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Caller: Can you connect me to Walmart?
This person is so lucky I do not work the service desk. I would be so tempted to put the caller on hold, have a co-worker answer as somebody at Walmart, and just swear at the caller or berate them or something.

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