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I had a guy a few years back who called me to report that he had static on his line. Simple call, except this guy was plain nasty the whole time, complete with four letter words. It turned out he needed a technician to repair his outside line, and I took care of scheduling that for him, telling him I "put in a trouble report" for him. He then requested to speak to my supervisor, and in turn told him I was going to put trouble on his line for his nastiness! People, calls are often monitored, and I am uncertain as to why I would have done this to a customer. 