I had dealt with this particular SC several times in the past. They are one of the most impatient and cheap SC's we have.
This time we had been going back and forth about the price of item and if we had it. The wanted three, we only had two, with more on order. I had checked twice in the back for more, despite knowing we had had no more to hopefully make them get the hint.
SC: I really need it for a big event. It's very important!
M: I'm sorry, but I just don't have any more. They are on order for <day> or <day>.
SC: Are you sure?
M: Yes.
SC: So you have more in back?
M: *getting annoyed* No, we have more ON ORDER. They will be in <day> or <day> when our shipment arrives. I don't have any more in back.
SC: Can you ask someone? ... Never mind, your mean
, I want a manager.
M: Ok.
I page a manager to my location and a minute later SM shows up.
SM: Hi! How can I help you?
SC: Yes! You employees are rude and mean.
SM: I'm sorry. How is that?
SC: Well, I asked two employees if you had more of <item> in back. They said it was on order but I needed it today.
SM: Ok.
SC: Well...The were mean to me.
SM: How was that?
SC: They looked and told me the same answer!
SM: *to me* Did we have any more?
M: No. And <CW> checked ant they are on order for <day> or <day>.
SM: Ok, I'm sorry that were are running low, but two employees checked and we just don't have it. Unless they were rude and swore at you or something like that, I really can't so anything about it.
SC: But, uh,..... I guess I'll try <other nearby store>
SM: Would you kike to to call ahead and check to see if they have more?
SC: NO! *mumbles and walks off*
They couldn't quite come out and say that no = rude, er, mean, but came really close.
This time we had been going back and forth about the price of item and if we had it. The wanted three, we only had two, with more on order. I had checked twice in the back for more, despite knowing we had had no more to hopefully make them get the hint.
SC: I really need it for a big event. It's very important!
M: I'm sorry, but I just don't have any more. They are on order for <day> or <day>.
SC: Are you sure?
M: Yes.
SC: So you have more in back?
M: *getting annoyed* No, we have more ON ORDER. They will be in <day> or <day> when our shipment arrives. I don't have any more in back.
SC: Can you ask someone? ... Never mind, your mean

M: Ok.
I page a manager to my location and a minute later SM shows up.
SM: Hi! How can I help you?
SC: Yes! You employees are rude and mean.
SM: I'm sorry. How is that?
SC: Well, I asked two employees if you had more of <item> in back. They said it was on order but I needed it today.
SM: Ok.
SC: Well...The were mean to me.
SM: How was that?
SC: They looked and told me the same answer!
SM: *to me* Did we have any more?
M: No. And <CW> checked ant they are on order for <day> or <day>.
SM: Ok, I'm sorry that were are running low, but two employees checked and we just don't have it. Unless they were rude and swore at you or something like that, I really can't so anything about it.
SC: But, uh,..... I guess I'll try <other nearby store>
SM: Would you kike to to call ahead and check to see if they have more?
SC: NO! *mumbles and walks off*
They couldn't quite come out and say that no = rude, er, mean, but came really close.
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