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SC almost admits no = rude in SC land. BONUS: the magic "back room"

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  • SC almost admits no = rude in SC land. BONUS: the magic "back room"

    I had dealt with this particular SC several times in the past. They are one of the most impatient and cheap SC's we have.

    This time we had been going back and forth about the price of item and if we had it. The wanted three, we only had two, with more on order. I had checked twice in the back for more, despite knowing we had had no more to hopefully make them get the hint.

    SC: I really need it for a big event. It's very important!
    M: I'm sorry, but I just don't have any more. They are on order for <day> or <day>.
    SC: Are you sure?
    M: Yes.
    SC: So you have more in back?
    M: *getting annoyed* No, we have more ON ORDER. They will be in <day> or <day> when our shipment arrives. I don't have any more in back.
    SC: Can you ask someone? ... Never mind, your mean, I want a manager.
    M: Ok.

    I page a manager to my location and a minute later SM shows up.

    SM: Hi! How can I help you?
    SC: Yes! You employees are rude and mean.
    SM: I'm sorry. How is that?
    SC: Well, I asked two employees if you had more of <item> in back. They said it was on order but I needed it today.
    SM: Ok.
    SC: Well...The were mean to me.
    SM: How was that?
    SC: They looked and told me the same answer!
    SM: *to me* Did we have any more?
    M: No. And <CW> checked ant they are on order for <day> or <day>.
    SM: Ok, I'm sorry that were are running low, but two employees checked and we just don't have it. Unless they were rude and swore at you or something like that, I really can't so anything about it.
    SC: But, uh,..... I guess I'll try <other nearby store>
    SM: Would you kike to to call ahead and check to see if they have more?
    SC: NO! *mumbles and walks off*

    They couldn't quite come out and say that no = rude, er, mean, but came really close.

  • #2
    They could go all the way BACK to where they were at cause it won't be there either...lol.

    Comment


    • #3
      You didn't offer to pull one out of your ass for them? How rude!
      Sometimes life is altered.
      Break from the ropes your hands are tied.
      Uneasy with confrontation.
      Won't turn out right. Can't turn out right

      Comment


      • #4
        SC: They looked and told me the same answer!
        Ohmygod how dare you tell them the truth! What were you thinking??

        I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
        When you start at zero, everything's progress.

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        • #5
          Quoth MoonCat View Post
          Ohmygod how dare you tell them the truth! What were you thinking??

          I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
          When I worked retail 15 years ago, yes. The place I worked at had trucks that delivered 3 times a week and quite frankly often what the customer was asking for had been delivered but had yet to be removed from the truck and delivered to the floor. The inventory system never showed what we had until the next day. So asking to check in the back, at least used to work, which is why people still ask that, of course it all depends on the store and the employees (as I noted working for said retailer that some employees would always refuse to look even knowing it may very well be back there)

          Comment


          • #6
            Quoth MoonCat View Post
            Ohmygod how dare you tell them the truth! What were you thinking??

            I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
            Well, of course! Don't you know that "in the back" is the entrance to L-space, which in turn leads to the Room of Requirement, so all these lazy employees need to do is go back there and get whatever the customer's wizened little heart desires! (Oh, and don't forget your ball of string so you can find your way back ....)

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            • #7
              Quoth MoonCat View Post
              I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"? This crazy idea that there just has to be one in the back room had to get started somewhere....
              Yes, actually. Once. When the Nintendo DS first came out, I wanted the metallic pink. For some reason almost none got shipped around here. Target had a bunch of the other colors on display, and I asked if they had any pink ones. There was one in the back. The guy thought they hadn't put it out because they only got a couple.

              Comment


              • #8
                Quoth MoonCat View Post
                Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"?
                Yes. Depending on what time it is, whether the shipment has arrived and been only partly processed, and assorted other things: yes, I have had luck asking politely if it's in the store but not on the shelves yet.

                Actually, about ten percent of the time when I ask, there's one 'in the back'. (or in overstock on top of the shelves, or in the boxes behind the counter being processed, or wherever.)

                The rest of the time, they'll hold one for me from the next shipment, or call around other stores, or otherwise try to find me one.
                Seshat's self-help guide:
                1. Would you rather be right, or get the result you want?
                2. If you're consistently getting results you don't want, change what you do.
                3. Deal with the situation you have now, however it occurred.
                4. Accept the consequences of your decisions.

                "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

                Comment


                • #9
                  Quoth Runebane View Post
                  The inventory system never showed what we had until the next day. So asking to check in the back, at least used to work, which is why people still ask that, of course it all depends on the store and the employees (as I noted working for said retailer that some employees would always refuse to look even knowing it may very well be back there)
                  I worked retail in the late 80s, and there was no "inventory system", at least not where I worked. If someone asked if we had any more of something that wasn't on the shelf, I'd go back and look, unless it was my own aisle and I knew what was and wasn't back there.

                  There were some lazy asses, though. They'd go in the back room and just do nothing for a few minutes, and come back and say there wasn't any.
                  Sometimes life is altered.
                  Break from the ropes your hands are tied.
                  Uneasy with confrontation.
                  Won't turn out right. Can't turn out right

                  Comment


                  • #10
                    Quoth MoonCat View Post
                    Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"?
                    As a customer, that has worked once or twice. The store's inventory system said a book was in stock, but it wasn't at the expected spot on the shelf. I went to an employee, expecting them to point out an additional location on an endcap or something; it turned out some of the books were still in the shipment boxes.

                    Comment


                    • #11
                      Quoth manybellsdown View Post
                      Yes, actually. Once. When the Nintendo DS first came out, I wanted the metallic pink. For some reason almost none got shipped around here. Target had a bunch of the other colors on display, and I asked if they had any pink ones. There was one in the back. The guy thought they hadn't put it out because they only got a couple.
                      Similarly, I had confirmed a few days before the DS launch that the store I was going to buy from had got their shipment. When I got there morning of launch, the employee working there could not find the DS units in the back until he called someone. He came back with my coveted DS. It may not have been my proudest moment that morning.
                      To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

                      Comment


                      • #12
                        Quoth Pixilated
                        Don't you know that "in the back" is the entrance to L-space, which in turn leads to the Room of Requirement
                        More proof of why I like you. Any chance for a Harry Potter reference, yeah? You are full of win.
                        Driver Picks the Music, Shotgun Shuts His Cakehole.
                        Supernatural 9-13-05 to forever

                        Comment


                        • #13
                          SCs are children. There, I said it. They are spoiled children, who, thanks to many spineless managers, think that whining about 'she looked at me funny!' will get them what they want. Glad it didn't work out for the SC in the OP!
                          "And though she be but little, she is FIERCE!"--Shakespeare

                          Comment


                          • #14
                            I once worked in a catalog showroom for a second job over a thanksgiving/christmas holiday for extra cash, everything was in back

                            I actually sort of miss the whole catalog showroom industry. It seemed a lot less customer sucky, people seemed more inclined to take out of stock and backordered better back then [1983 as I recall.]
                            EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

                            Comment


                            • #15
                              Quoth MoonCat View Post
                              I'm going to really go out on a limb here and ask a general question: Does anyone, anywhere, EVER find more of whatever the customer wants "in the back"?
                              Yes. I have what I call semi-photographic memory. That means I remember totally useless things like what backstock there was, what sizes, how many there were, but stuff that I really needed to know, like information for tests, I had to study or I would forget it. Seriously, I can still remember the exact layout of the first 6 aisles of the supermarket from when I worked there 8 years ago, brand names included, but trying to remember the nine parts of project management that I was studying at the same time, nothing. One time I had a woman ask if we had a particular jacket in a size 10 in the back. 30 seconds of memory search and I knew that we had 2 size 10's in the back, and I could picture exactly where in the back it was. At the time our back room was overflowing with stock, so after crawling my way through filled clothing rails and working my way back, my co-workers and the customer were amazed when I returned with the requested size 10. There were many times that I was able to get something from the back, but there were probably more times when I knew the item wasn't there.

                              I always thought the funniest request to check the back was at 7:30 pm Christmas Eve and a customer wanted me to check the back for a frozen turkey. After 8.5 hours of work and with 1.5 still to go, I just laughed at her and walked away. That felt sooo good.

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