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I wanted to wait a few weeks before I posted about the encounters I've had in my new job.
For those of you who don't know, I was hired by a store that buys lots from other companies. IE, items with out dated packaging, inventory from closing or bankrupt stores, etc. It's a New England chain based out of Rhode Island, hence the name of the store with some locations in New York. Since these guys are stricter about some things than other places I've worked at, it shall he henceforth referred to as OSJL.
The customers who come in are very amiable for the most part. However there are some behaviors that all customers, good or bad, tend to exhibit that annoy us all collectively.
It's $X.XX...
I believe you. It's not a question of how much the product is. But you see, I either need a barcode or I need to find the price sticker and enter the sku number manually.
I'd love to go back in time to when registers were simpler and you could just enter the price and be done with it, especially since there's a chance that David Gahan will try to buy a record in my line. Alas, this is not the case.
If only one or two customers did this per week that would be terrific. It's every...single...day. If I don't find a sku number, I need to call for someone to check it for me.
The Customer is Important
This guy apparently asked a coworker something. I didn't catch the whole conversation but from what I could tell, the coworker actually wasn't on the clock at the time. We don't wear uniforms, except for the blue aprons which no one is dedicated enough to wear when we aren't working. I later learned that he was a regular, hence why he might have recognized her.
From what I could also gather, she wasn't rude to him, she just didn't prostrate herself before him either to request his every demand. I caught the brunt of this when I helped him find the price on a vacuum cleaner.
SC: That girl was very rude to me.
Me: (To new to debate about it) I'm sorry sir.
SC: You should tell your manager. The customer is the most important part of this job.
If this were the last time I saw him I wouldn't even mention the story. But a week or two later, I was very busy doing something that management absolutely needed to get done and the same guy brought me two backpacks.
SC: Can you tell me how much these are.
It wasn't a problem to scan them at my register, so I did and told him the price.
SC: But the sign over there said five dollars.
Me: (Holding up the one that rang up as five) This one is on sale, but this one isn't.
SC: But this one (the non sale item) was on the same endcap.
Me: I'm sorry sir, as busy as this place gets, things get moved around a lot and things wind up where they aren't supposed to be.
Sure enough that customer complained to the manager. But since the management would pretty much have told him the same thing, I didn't hear anything more about it. The guy does come into the store quite a bit, however and according to the front end supervisor, he acts like everyone owes him something.
Um..no you can't try those on out here.
We don't have a dressing room. So it's not surprising that we often run into conversations like these.
SC: Um..do you have a dressing room?
Me: No, I'm sorry.
SC: Well, can I try them on out here.
Me:
No ma'am, you can't undress in the store...
SC: No, but can I put them on over my clothes and see if they fit.
Me: I can't say yes to that.
This actually informs the next story, which happened this past Sunday.
Apparently a customer went ahead and didn't bother asking for permission. Another coworker saw her take her shirt off to try on a turtleneck sweater. Then when she got to my line to pay for the turtleneck, it seemed the same coworker, along with the Front End supervisor confronted her about putting a sweater on underneath her old clothes.
This led to a blow out whereby the customer threatened to sue for libel. I won't get into it as I'm sure at least one of you was threatened with a lawsuit this week, so you've heard the speil.
All in all, not a bad first few weeks at the one job I've managed to get all year.
For those of you who don't know, I was hired by a store that buys lots from other companies. IE, items with out dated packaging, inventory from closing or bankrupt stores, etc. It's a New England chain based out of Rhode Island, hence the name of the store with some locations in New York. Since these guys are stricter about some things than other places I've worked at, it shall he henceforth referred to as OSJL.
The customers who come in are very amiable for the most part. However there are some behaviors that all customers, good or bad, tend to exhibit that annoy us all collectively.
It's $X.XX...
I believe you. It's not a question of how much the product is. But you see, I either need a barcode or I need to find the price sticker and enter the sku number manually.
I'd love to go back in time to when registers were simpler and you could just enter the price and be done with it, especially since there's a chance that David Gahan will try to buy a record in my line. Alas, this is not the case.
If only one or two customers did this per week that would be terrific. It's every...single...day. If I don't find a sku number, I need to call for someone to check it for me.
The Customer is Important
This guy apparently asked a coworker something. I didn't catch the whole conversation but from what I could tell, the coworker actually wasn't on the clock at the time. We don't wear uniforms, except for the blue aprons which no one is dedicated enough to wear when we aren't working. I later learned that he was a regular, hence why he might have recognized her.
From what I could also gather, she wasn't rude to him, she just didn't prostrate herself before him either to request his every demand. I caught the brunt of this when I helped him find the price on a vacuum cleaner.
SC: That girl was very rude to me.
Me: (To new to debate about it) I'm sorry sir.
SC: You should tell your manager. The customer is the most important part of this job.
If this were the last time I saw him I wouldn't even mention the story. But a week or two later, I was very busy doing something that management absolutely needed to get done and the same guy brought me two backpacks.
SC: Can you tell me how much these are.
It wasn't a problem to scan them at my register, so I did and told him the price.
SC: But the sign over there said five dollars.
Me: (Holding up the one that rang up as five) This one is on sale, but this one isn't.
SC: But this one (the non sale item) was on the same endcap.
Me: I'm sorry sir, as busy as this place gets, things get moved around a lot and things wind up where they aren't supposed to be.
Sure enough that customer complained to the manager. But since the management would pretty much have told him the same thing, I didn't hear anything more about it. The guy does come into the store quite a bit, however and according to the front end supervisor, he acts like everyone owes him something.
Um..no you can't try those on out here.
We don't have a dressing room. So it's not surprising that we often run into conversations like these.
SC: Um..do you have a dressing room?
Me: No, I'm sorry.
SC: Well, can I try them on out here.
Me:
No ma'am, you can't undress in the store...SC: No, but can I put them on over my clothes and see if they fit.
Me: I can't say yes to that.
This actually informs the next story, which happened this past Sunday.
Apparently a customer went ahead and didn't bother asking for permission. Another coworker saw her take her shirt off to try on a turtleneck sweater. Then when she got to my line to pay for the turtleneck, it seemed the same coworker, along with the Front End supervisor confronted her about putting a sweater on underneath her old clothes.
This led to a blow out whereby the customer threatened to sue for libel. I won't get into it as I'm sure at least one of you was threatened with a lawsuit this week, so you've heard the speil.
All in all, not a bad first few weeks at the one job I've managed to get all year.
(Surely she meant slander or defamation of character...nah, she's just stupid...and gross.)
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