Miss Vague just blew my brain up

[tilly101]

OMG.
This just happened and I...just...wow

Girl about 23 years old calls in. So ok, she is young, but still old enough to know her ass from her face, right? Well...

Me - Thanks for calling, how can I help?

SC - Hi, I'm calling to, like, update my bank account for my direct debit?

Me - Sure, could I please get the account name, BSB and account number thanks

SC - Okay. So my name is...ah...okay so it's, like...ummm...oh yeah, it's Miss Hayley Morris

*silence*

Me - Okay, thanks Hayley. And just the BSB and account number please?

SC - Um, so what's, like, a BSB number?

*I was a bit thrown by this but okay, not everyone will know. As an FYI for people in other countries it is the 6 digit 'branch' number in front on your bank account number. But I mean, really, anyone who owns a bank account should know what it is*

Me - It's just the 6 digit branch number in front of your account number

SC - Oh okay, hang on. Let me just check. Okay. I think its, um, like, 600892?

Me - Okay, thanks for that. And just lastly the bank account number?

*she reads me a credit card number*

Me - Oh, sorry, I just need the actual BANK account number please. We dont debit from credit cards.

SC - Oh. My bank account number? Okay. So....like...do you know what it is?


And that is where my brain exploded
Do I know what her bank account number is ?
What the effing eff

She wasn't done with the assf*ckery though, oh no

Me - I'm sorry, I would not know what your own bank account number is. It's probably best you give your bank a quick call and get that number from then, then call us back to provide it, and we can update your details then

SC - Oh, okay. But can't you, like, just make a number up?



What the...god damn
I don't know how she manages to get out of bed in the morning without faceplanting the groud then just lying there doing the running man on her side

Seriously people. What the eff was that call all about

[ArcticChicken]

Wait- she has her branch number but not her bank account number? How does that even work?

[Stormraven]

Yeah, I wouldn't know my BSB off hand, but if I'm calling with the intent to have some bill debited from my bank account, I'll certainly make sure I know the account number.

[thehuckster]

SC - Oh, okay. But can't you, like, just make a number up?

Of course! Debiting money from a bank account that, by definition, requires an accurate account number is just like when you sign up for an online newsletter where you can make up your name, mailing address, and phone number!

[georgie]

I've just realised tilly that the blog i've been reading daily for the past couple of months is yours !!!!

i love reading it.

[barainga]

Sure make one up.. does that mean its okay for you to put in your own info? She is obviously not intelligent enough to spend wisely. It might as well go for a good cause...

like a 60 inch flat screen.

[Teskeria]

In the US, it's a 9 digit routing number we use *right before the bank account number on most checks*

[Draco]

Never heard it called a "BSB number" before, but if you asked for the routing number, I'd know what you meant.

[taxguykarl]

Never heard it called a "BSB number" before, but if you asked for the routing number, I'd know what you meant.

BSB sounds like the Canadian equivalent. I see it the other way around: they know the account number but not the routing--one guy even put me on the phone with his bank CSR for that info.

[Andara Bledin]

If you know where the bank is located, you can usually just look up the routing number. It's not like that particular piece of information is especially private.

^-.-^

[AtDIelement]

Just saying.

[MoonCat]

Wow, I almost sympathized with her a little bit - first bank account maybe, whatever, still a bit dumb...until you got to that last part. "Make one up" - ok, kid, sure. Why not. Let's make up a balance for you, too. How's $100,000,000,000,000,000 sound?

[Pixilated]

Wow, I almost sympathized with her a little bit - first bank account maybe, whatever, still a bit dumb...until you got to that last part. "Make one up" - ok, kid, sure. Why not. Let's make up a balance for you, too. How's $100,000,000,000,000,000 sound?

I'll take it. Lemme get my bank book.

[the lawsmeister]

BSB sounds like the Canadian equivalent.

Not sure where the OP is from but BSB numbers are used in Oz as well. from memory the first 3 digits identify which company you bank with the next 3 are the branch of that bank.

[Seshat]

I just grab the first bank statement in my 'to be filed' pile. It always has all the information someone is going to need, when I'm making that sort of phone call.

I may have to say 'Just a moment' (rustle of papers) 'okay. Got my bank statement here. Now.. where did they hide the BSB number? ... ah, here it is'.


WHY is that so hard for people to do? I may have four or five sheets of paper sitting on my table while I make a phone call, but between those papers, I'll usually have whatever it is you're likely to need.



... oh yeah. What site am I on?